The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality t... See more
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Review summary
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I just received my second order from Toonzshop. Once again, every item was made with comfortable quality material and looked just the same on me as it did on their models of similar build. I love the... See more
First Time ordering & super pleased with how everything turned out. The clothig designs are whimsical and fit the forest elf -vibe I was going for. Delivery was fast and reliable. Will definitely orde... See more
Was concerned about ordering the correct size on leggings and a dress. In very short time I got the precise measurements for 3 different sizes in an email. All my questions were answered and I ord... See more
Company details
Written by the company
Welcome to Toonzshop’s atypical world, a shop conceived and created by enthusiasts of the alternative world. Here you'll find original clothing with extraordinary designs. Driven by a responsible business ethic, Toonzshop brings together designers and independent brands that offer custom-made outfits in a variety of styles: from Bohemian and Fairy to sometimes Medieval, Steampunk or Rock-Goth, and of course, with Psytrance inspiration.
Contact info
45 Route de la Cassette, 86000, Poitiers, France
- +335 49 43 61 32
- contact@toonzshop.com
- uk.toonzshop.com
4.7
Excellent
6K reviews
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Absolutely worth it
Postage to Australia was actually really reasonably priced and very quick! The dress arrived beautifully packaged and was extremely comfy and warm. Their garments are everything you hope they will be and more. I took a chance because I'd never heard of this shop before and I'm very glad I did! 10/10 I've already shopped there again :)
March 6, 2026
Amazing
Quality is insane and very good customer service when I had a problem with my order, thank you! Cant wait to order more
March 11, 2026
Soft and stretchy
Soft and stretchy. Order leggings 1 size up everything else is true to size. My favorite clothes right now!
March 10, 2026
Great and fast service!
March 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Maxi cardigan with "Boho" crochet detail, Beige size according to the chart fits…
The size according to the chart fits quite well, but the color of the clothing was a big disappointment, it was much darker and a different shade. It did not match the photos from Toonzshop. The packaging was really ugly. The delivery speed and shipping were fine.
February 26, 2026
Reply from Toonzshop UK
Hello there,
Thank you for taking the time to share your feedback. I’m really sorry to hear that the colour of the item was a disappointment for you.
If the shade you received feels significantly different from what you saw on the website, I’d kindly invite you to contact our customer service team as soon as possible at commandes@toonzshop.com, ideally with a photo that reflects the colour as accurately as possible. This will allow us to look into it with you, correct the situation if needed, and also double-check our stock to make sure everything is as it should be.
Regarding the packaging, I’m quite surprised to read this as our preparation team usually takes great care to fold the garments properly and package them neatly before shipping. However, since our parcels travel from France to your place in the Czech Republic, we unfortunately don’t have control over how they are handled during transport. I completely understand that receiving a damaged parcel can be disappointing. Our kraft paper packaging is designed to withstand quite a lot of adventures on the way… but sadly it isn’t invincible!
Thank you again for your feedback, and please reach out to our team so we can assist you properly.
Have a nice day,
Constance.
Very good !
I love every item I have ordered. It’s unique, great quality and lays really great on me. 100% recommended
March 2, 2026
I really enjoy each my order made in…
I really enjoy each my order made in this shop. I like textile quality and client service. I like that i receive orders quickly.
March 2, 2026
Love this shop
Purchasing and returning items were a breeze. The products I received were exceptional.
December 1, 2025
Rapid service appreciated.
February 25, 2026
Trustworthy
My favourite online store for ethical clothing. Fast shipping and well packaged
February 23, 2026
Fantastic quality but poor customer…
Fantastic quality but poor customer service. Tried to contact them several times via email to return an item, wrong size, no answer AT ALL. Rien, Null, Niente. It is a shame as the clothes are great but if you have an issue and try to contact them forget it!
February 20, 2026
Reply from Toonzshop UK
Hello there :)
Thank you so much for sharing your review here. I’m truly sorry about this situation :(
I’ve double-checked our inbox and can’t find any message linked to either your email address or your order number. This makes me wonder how you tried to contact us. I’m guessing you may have replied to one of our automated emails? Those are sent from a no-reply address, so unfortunately we’re unable to receive responses to them.
You can send a new email to commandes@toonzshop.com or call us directly on +33 5 49 43 61 32.
In the meantime, I’ll forward your review to Delphine from our customer service team. She will get in touch with you directly to resolve the situation as quickly as possible. If you don’t see her message in your inbox, please do check your spam folder.
Once again, I sincerely apologise for the inconvenience caused. Please rest assured that we will do everything we can to put this right.
Have a nice day,
Constance.
I dont usually write reviews because…
I dont usually write reviews because more often than not things aren't even worth a review, not in this case. I love the items I purchased- they fit well, the fabrics feel great, colours are beautiful and the designs are awesome! All round good experience. I'll definitely be back ✌️
February 19, 2026
I love in Australia and it cane super…
I love in Australia and it cane super quick!! Quality of product is great, but they do run small! I’m 114pounds and got a size medium
February 20, 2026
Will buy again
Great product and superfast shipping. Will not hesitate to buy again 😊
February 19, 2026
Alternate Chic with Quick Int’l Shipping!
The cool styles and relatively quick shipping from Europe to the US were excellent! My only complaint is that 2 of the 3 items I purchased ran a bit small. These didn’t have warnings about that at the time (that they run small), but they may now. The shirt that fit correctly is one of my new favorites! I absolutely recommend Toonzshop, just keep an eye on the sizing and warnings they share about it.
January 5, 2026
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