Ukash Reviews 

Absolute cancer of a company

I GOT SCAMMED 2 TIMES I PAID FOR AM EXCHAMGE AND RECIEVED NOTHING ALSO NO RESPONSE FROM SUPPORT

Set up a direct debit for me using another account number stealing my money and now threatening to take me to court.
Never talk to the same person passed from advisor to advisor.
Harassing me after robbing me. See you in court then!

Harassing. Even when I have a payment plan in place, multiple messages and phone calls a day at all times of day and night they do not leave you alone.

Started filling out the application backed out last minute knowing I’m going to end in a more debt backed out from the application they automatically transferred the funds mistake I made was I used the funds then they slammed crazy amount of interest on it I asked them to prove that I signed it they showed me a document with two signature boxes one of em was blank the other had my surname on it I never signed with a surname now it has affected my credit rating disgusting behavior credit score absolutely down the drain how are these companies allowed operate under the GREAT BRITAIN scam Britain

Used Ukash to convert Paysafe card to my Paypal account. They cashed my Paysafe card and never paid me any money into my Paypal account. Tried to contact Support several times but never responded. Total fraud and theft. DO NOT USE!!!!

I would like the company to stop harraning me bye phoneing 5 to 7 times a day early in morning and evening on different numbers i took out a 500 loan from loans 2 go so why is it 1600 i have to pay back im going to pay them 5 a week as im not in work and i have spoken to citezen advice they said i can pay a 1 week but ill pay 5 a week only

Hi
Has anyone a up to date contact web site for the Ukash Travel Money card. I don`t seem to be able to contact or review my dollar balance. We go to the States October 14th 2016.
Regards

Had the same problem as so many others. Cancelled the card before the 10th April deadline to avoid fees. Since then, after sending details of my bank account for a refund have heard nothing. Makes you wonder if they are deliberately helping themselves to ex-customers' cash in a very cynical way.

Firstly, in November 2015, I was informed tbat several hundred Euros had been removed from my UKASH account in tbe previous month (cash witdrawals made in Mumbai, India) Checked statement, for some une xplained reason, many denials recorded on the account for the listed transactions and then, surrprisingly (without reason), full authorisations agreed, several hundred of Euros removed. Informed by the security agent, from UKASH, tbat there was nothing I could do -.absolutely no recourse (it was my fault). Submitted a claim, that took many months (far beyond reasonable). UKASH eventually agreed to settle, however, when I checked my current account, I received an amount, in settlement, calculated well below the current exchange rate (66% as opposed to 78%)' I have requested an explanation. Will up-date asap. In the interim, please avoid.
.

loaded up to use in states as was on a drive holiday.
nearly 70% of time the card failed and would have to use visa,
when booked car hire and wanted to get deposit back in uk they asked for a receipt of the hire agreement even though hire company had sent them funds.
when went to close account asked for a copy of back account and other form this they ignored 3 times each time when asked what the prob was just asked for the info again.
avoid

They changed their terms and conditions. Okay, but extracting yourself was going to cost a card cancellation fee. Then they waived the fee before 10 April - thanks, but cancelling is such a pain. They don't respond to emails, then their mail server is full and rejects emails. I'm now phoning to chase the cancellation, but no one is answering. Have they gone under? Will I now get charged from 10 April as they did not process my cancellation request? And they insist on seeing a bank statement to confirm details for refunds, received unencrypted (according to Google). So they are not exactly taking the handling of sensitive personal data seriously. Wish I could confirm my termination.

Used card fairly successfully in 2014 leaving balance of holiday cash on card. Due to excessive charges now introduced (mainly for inactivity and closure) I wish to cancel my card and retrieve the balance in my account.Now unable to contact them by phone or email,apparently their mail box is full. Obviously swamped by customers trying to cancel and leave this company.

Look elsewhere for a more reliable, responsive provider.

When I originally signed up 12 months ago the card was reliable, cheap and worked well. After months of uncertainty they have now been taken over and imposed a whole raft of changes that make the service very unattractive. You now have activity charges as well as inactivity charges which are applied on a monthly basis.
These type of cards are mainly used on holidays.....hence the term Travel Money, and as most of us don't manage to take a holiday every month then it works out prohibitively expensive.
The only good thing is that if you have one of these already then you can get it cancelled for free if you do it before 10th April 2016.
How to ruin a perfectly good service

Have now introduced fees for use, including account closure fees. They don't answer emails.
Nothing to recommend about Ukash, avoid!

You'll be lucky if you can withdraw money at an ATM, without having a failed transaction, which lets them keep your money for up to about 2 weeks before 'freeing' it.
Now they want to charge for not using it, when the main use for it is 'holiday money' and their selling point was "avoiding Fees".
When you try to contact them now, they want the sign in to be card number AND pin number. They must be joking..!!!
Suggest that you don't use them in the first place rather than try to sort out the mess they'll leave you in!
This was a 'disposable card' ~ use for holiday back up ~ now it's a proverbial pain where a pill can't get at.
Use them at your peril.

My wife & I are on an extended sailing trip in Europe, currently Sardinia.
We had used the Ukash card with no problems until recently.

I cannot load money onto the card and the Customer Service Team cannot seem to resolve the issue and don't even return calls as promised.

Below are the salient points:
1. Thursday 12th Nov system unable to reload card with Euros. Called Customer Services. They would look into issue and said they would call me back the next day (Fri 13th).
I confirmed with my bank that there were no issues with my account or the card I had been using to top up the Ukash card.

2. Friday 13th - No resolution from Ukash nor any phone call.

3. Saturday 14th - I called Customer Services again. No resolution and they promised to call back on Monday 16th.

4. Monday 16th - No resolution from Ukash and no phone call..

5. Tuesday 17th - I called Customer Services again, no further forward and again was told they would have it fixed by the end of the week and someone would call me back.

6. Friday 20th Nov. (Today ) No phone call from Ukask. I contacted them and explained yet again the issue . I was asked to wait on line which I did for about 10 minutes then the line went dead! You would think I would now get a call back ? ......... No

I am an accountant and have in the past worked in an IT call centre environment - anything client facing or business critical is escalated. I would think that being unable to load cash onto a customers account would be classed as such.

Trawling the internet would seem to indicate they are having some sort of issue. I am hoping this review might evoke a successful resolution to the issue and /or a phone call to explain problem but I am not holding my breath.

Very disappointing and will now have all the hassle of getting another card from a more reputable supplier.

I tried to use my Ukash Card in France re entry. One transaction at an ATM was successful but at least 3 subsequent efforts to withdraw cash at ATMs and 2 efforts to use the Card to make retail purchases were unsuccessful. On each occasion the Card was reportedly invalid. I contacted Ukash by phone two days ago and explained the problem. I would have thought the easiest solution would have been to issue a replacement Card. Don't be silly! We can't see anything wrong with your Card - it must have been my imagination that it didn't work! I was advised the matter had to be referred to the Ukash Technical Department. They checked my mobile and email to enable them to contact me. I explained I'm travelling overseas this Saturday and so I saw it as a matter of urgency the problem was resolved. 24 hours later I phoned again to be told that there had been no response from the Technical Department - don't call us we'll call you. I expressed my concern and was eventually advised a follow up email would be sent. 24 hours later.........nothing! Am I surprised? No. Am I annoyed? Yes. They have my money and I can't access it and they have done nothing in the last 48 hours to give me any confidence the matter is being resolved. No news is considered good news.............sorry, no...........this is Ukash! Stick with Travelex might be the moral of the story. If I magically gain a satisfactory outcome before my trip this Saturday I'll let you know but don't hold your breath in expectation. Ray

I had reservations having read earlier reviews, but the ability to buy holiday cash during the course of the year, and when the exchange rates are favourable, is a real bonus.

I agree with other reviewers that the website is NOT easy to use but, in my view, is well worth the effort. The travel card side of the business has now been taken over and, unfortunately, information on the website is not clear and users were not notified, so I had a bit of a wobble when I saw that the 'cards are temporarily unavailable to new customers'. However, having contacted customer services a couple of times with different queries, I have nothing but praise for them - quick, efficient, courteous. One you get the hang of the website navigation (best to save the top-up page in your web history) the whole thing is seamless.

I will definitely continue to use my Euro card and, if the dollar card becomes available soon, I will get one of those too. I just feel this is a legit company that is trying very hard to provide good service but, as with all take-overs, things can appear a bit chaotic. Hopefully they will improve their customer-facing web experience. I would recommend.

I purchased a voucher and left it a while before using it, still before the expiry date and was unable to use it. When I contacted Ukash they seemed willing to help but then said i must have used it (I did not), must have told someone the code (I did not) they assumed i had broken the T&C's (I did not), and finally they would only investigate it further if I reported it to the police. I know for certain this voucher was not used and their response was basically "Tough" and throughout the communications I was made to feel that this was my mistake, they took no responsibility at all.