UK Bathroom Store Reviews 

5,717
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the competitive pricing and the high quality of the products, often noting that items like toilet seats and taps are well-made and durable. People also appreciate the efficient ordering process and the prompt delivery service, with many items arriving quickly and securely packaged. The helpfulness of the staff and clear communication also stand out, especially when dealing with specific product needs or order updates. However, some customers also noted occasional issues with delivery, including delays and a lack of control over scheduling or notifications. A few other people also felt that the product received was not quite as expected, either due to incorrect dimensions, a different appearance, or arriving damaged.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their quality, competitive... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and speed of... See more

Order

Customers consistently note positive experiences with order, praising the ease of placing orders and the... See more

Quality

Customers express high satisfaction with the quality of products, often describing items as high-end, great,... See more

Price

Clients share positive opinions on price, with many reviewers finding the pricing competitive and sensible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just bought an upmarket Heritage loo seat from this company at a sensible price and received delivery the next day. All perfect. I was a little bit concerned because reviews on Google were not goo... See more

Rated 5 out of 5 stars

UK Bathroom Store was able to supply an out of production V&B toilet seat at a reasonable price which saved me searching for a compatible model or replacing my toilet furniture. It was subject to a 4... See more

Company replied

Rated 5 out of 5 stars

Unfortunately one of the shower panels was slightly damaged, however the customer service was excellent. Aaron arranged prompt delivery of replacement and return of damaged panel. I also ordered the... See more

Company replied

Rated 5 out of 5 stars

Great company with great prices. We ordered a high quality basin and were a bit worried about it being delivered in one piece, having had bad experiences with other retailers in the past. It arrived p... See more

Company replied



Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Radiator Shop
  4. Shower Door Shop

Written by the company

UK Bathroom Store have been providing UK homeowners and the trade with the best in bathrooms, bathroom suites, showers, taps, furniture and bath accessories for over a decade. Our staff have over 50 years combined bathroom industry experience and are waiting to take your call on 01524 841087 to discuss how we can help you get the perfect bathroom or the product you need.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(5,717)

374 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality loo seat

Great quality loo seat. Pleased to see it has a wood grain which wasn’t visible
On the website. Easy push button removal for cleaning. Delivered as expected. Very pleased.

May 5, 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you so much for rthe kind review.

Rated 5 out of 5 stars

Great service

Great service, called to check stock. Item was available and managed to collect it within the hour!

April 30, 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you so much for the kind review.

Rated 5 out of 5 stars

Highly recommend

Used this company a few times over the process of renovating my bathroom. They were absolutely brilliant, so helpful and super quick response times. I contacted them looking for a specific type and size of bath that was not on their website, they immediately found me the perfect bath from one of their suppliers.
Highly recommend and will use again.

April 29, 2026
Rated 5 out of 5 stars

Really impressed with UK Bathroom…

Really impressed with UK Bathroom Store. Good quality products, fast delivery, and excellent customer service. Everything arrived as expected. Would happily order again.

May 1, 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you so much for the kind review.

Rated 3 out of 5 stars

Great price and ease of order

Great price and ease of order. The big let down was having no control over order, no notification and option to change delivery day. A case of its coming and make sure you are in. Felt that once order placed Bathroom store was not that interested in delivery, no longer their problem. As I say great price and easy to place order.

April 28, 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

I am sorry to hear that the delivery service was as expected. We do send items with couriers that ring and book specific delivery dates and times and then send texts and e-mails etc to keep you informed. It appears in this instance that this was not the case and I can only apologise as to why that was.
I will be looking into this further to find out why this process did not occur on this order.
Orders with goods of this size need to be arranged for a signature.

Rated 5 out of 5 stars

The seat is solid

The seat is solid, substantial and comfortable. The attachments are similar and easy to apply. The fittings are the same and it is easy to adjust with a range of movement for the seat, so it can be a bit forward or back, and the seat and cover will be upright.

April 21, 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you so much for the kind review.

Rated 5 out of 5 stars

Heritage online purchase

Contacted uk bathroom store on the online chat and the representative was quick and knowledgeable, made order and received the next day
Delighted with our purchase and wouldn’t hesitate to use again and would recommend
A lot of web page chat options are normally a disaster leaving you frustrated. This one is great and the representatives knows their products and doesn’t wing it as many do.

April 23, 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you for the review, its really appreciated. We pride ourselves on this level of service, we don't use AI bots on any other automation, just real human beings who have been in the industry for years and know the products inside out. Its a simple formula but one we think works !

Rated 5 out of 5 stars

Lots of choice on the website

Lots of choice on the website. Competitive pricing . Easy to purchase and my order arrived the next day. Great service!
Sadly the the shower tray I ordered was not big enough but returning it was straight forward

April 23, 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Many thanks for the kind review.

Rated 4 out of 5 stars

Pretty good

Arrived swiftly, really easy to fit. Downside was that when I bought it I was looking for solid wood seat and, on arrival, it turned out that it is laminated which was not evident on the website.

April 17, 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Mayn thanks for the review.

Rated 5 out of 5 stars

Highly recommend

Fast delivery, very well packaged, great quality item. This is the second item I have bought from you and would highly recommend your products.

April 17, 2026
UK Bathroom Store logo

Reply from UK Bathroom Store

Thank you so much for the kind review.

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