UK Boiler Care (UKBC) Reviews 185

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency from the initial survey to the full installation. Many people appreciate the staff for being helpful, friendly, and knowledgeable, often going above and beyond to explain processes and ensure satisfaction. However, some people were dissatisfied with specific issues, such as engineers not completing jobs or failing to show up for scheduled appointments. There were also instances where customers reported problems after a service, like a boiler not turning off, leading to additional expenses.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the efficiency, professionalism, and tidiness... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent Service from site survey to full installation Exceptional engineers in Adam and Ben I needed to be sure we chose the right company to do this work for my very elderly father. Someone I cou... See more

Rated 5 out of 5 stars

Engineer visited same day as I requested a quote explained all work they would do and gave me a reasonable price which I excepted. Fitting new boiler was carried out 10 days later. All work was carrie... See more

Rated 5 out of 5 stars

UK Boiler Care gave us the most competitive quote, and arranged an installation date quickly. The work was done in a day, and they cleaned up properly afterwards. The staff answering the phone were... See more

Rated 5 out of 5 stars

The engineer turned up at exactly the time promised, installed and tested the new boiler with minumum fuss, showed me how the system works and cleared up all the mess. A thoroughly professional job... See more


Company details

  1. Housing Utility Company

Written by the company

Why choose UK Boiler Care (UKBC)? We are a traditional family-run full-service heating company that takes great pride in our level of expertise and workmanship and our commitment to genuine customer service. Our aftercare services are second to none. Once you become a customer, we want you to stay with us and we will look after you to fulfil that aim. Over the past two decades, we have grown from two engineers and a high street showroom in the Suffolk market town of Haverhill into a leading regional firm. Today, our in-house engineering teams and dedicated office staff serve customers across Hertfordshire, Cambridgeshire, Bedfordshire, Essex and Suffolk. With a combined experience of over 75 years, UKBC engineers are leading installation experts. Each year, our engineers undertake a truly diverse range of Gas, Oil, LPG and Warm Air heating system installations, from cascade or modular systems for large country homes and townhouses right through to simple boiler fits for compact flats. Whatever your type of home and budget, you are guaranteed to receive the sam‍‍‍e high standard of service. When choosing UKBC to provide your new boiler you can rest assured that you are getting the very best advice at all times and an excellent trouble free installation. And once your new boiler is installed, you will have the opportunity to take full advantage of our superb Aftercare plan. All our site surveys, quotations and installations are carried out by our own Gas Safe and OFTEC registered engineers.‍‍‍ UKBC employ all their own engineering and office staff and never use subcontractors or a call centre to deal with customer enquiries. As a customer you will deal directly with UKBC staff at all times.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

185 reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Professional Company

First class service from quotation to completion of installation of new boiler, hot water cylinder and applicable plumbing. All staff pleasant and professional. Highly recommended.

November 17, 2023
Rated 5 out of 5 stars

I found the whole interaction very…

I found the whole interaction very good. Handy online portal to organise things but also personal touch of phone calls. Professional and pleasant people in team fitting the boiler, looks like a really good job and so far everything working really well.

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient communication.

Efficient communication.
Efficient installation.
Efficient follow up.
Now I await the testing of the efficiency of the manufactured equipment during the coming winter months.

October 11, 2023
Rated 5 out of 5 stars

Replaced our old boiler

Replaced our old boiler. They were quick, efficient, tidy and did a great job. Would definitely recommend this company to anyone.

October 11, 2023
Rated 5 out of 5 stars

Boiler and radiator valves replaced

Adam and Ben installed the replacement boiler and radiator valves professionally and courteously respecting the house and cleaned up on completion. A helpful full demonstration of the controls and the new timer was given. Very pleased with the service provided.

August 2, 2023
Rated 5 out of 5 stars

Happy with Service before and after

I found company informative and helpful in my numerous questions. They were patient and thorough. They were able to replace my boiler quickly with what I wanted and ensured I understood the programming and functions before leaving. They left my property tidy and were efficient and friendly

October 5, 2023
Rated 5 out of 5 stars

Excellent company

I had to arrange a boiler replacement at short notice for a family member. The installation was completed quickly, with an excellent level of both quality and customer service.

It was a pleasure to deal with such a well-run company. Would have no hesitation recommending them or using them again.

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and professional…

Excellent service and professional advice given. Arrived on time and although Jake encountered some unexpected problems with our existing set up he dealt with them in a calm and efficient manner.

We were kept informed all the way through. Excellent company and would thoroughly recommend.

February 20, 2023
Unprompted review
Rated 5 out of 5 stars

UK Boiler Care are truly tremendous…

UK Boiler Care are truly a tremendous company!

UK Booker Care really understand their customers by providing excellent delivery service.

Communication from start to finish was perfect and professional.

Engineers turned up on time, respectful of the property, polite, extremely knowledgable and go extra mile to ensure to look after you.

The price of the work was extremely competitive and fair. The standard of the work was of the highest quality.

Overall my experience with UK Boiler Care was exceptional and I rarely write reviews but I was so impressed by every interaction that I had to share my positive experience.

January 25, 2023
Rated 5 out of 5 stars

If your boiler fails - call UKBC

Our boiler broke down on Christmas Day. Sean at UKBC responded on the 26th and had a new boiler installed by the end of the week (fitted by his son, Jake). This is an excellent family run company. The team is knowledgeable, professional and responsive. I would highly recommend them.

December 30, 2022
Rated 5 out of 5 stars

Professional, polite, friendly and knowledgeable

I cannot recommend UK Boiler Care enough, everyone I have dealt with has been friendly, professional, polite and knowledgeable.

From quoting to installation the entire process was 10 days. My boiler had stopped working afew days after getting the quote, and the team managed to fit us in at short notice.

On the day two nice lads turned up on time and cracked on with the job. No fuss, no problems, done in a day. Unbelievable workmanship and skill.

If you need any work doing on your central heating, use UK Boiler Care and you will not regret it.

December 16, 2022
Rated 5 out of 5 stars

UK Boiler Care (UKBC) did a fantastic job!

UK Boiler Care (UKBC) did a fantastic job installing our new Vaillant boiler. Great customer relations before and after from the office team, while Jake and Ben on site were highly professional, fast, efficient and courteous. I would highly recommend UKBC for their all-round professionalism and competitive rates.

November 24, 2022

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