Thank you so much for making the repair of my vandalised car window possible at such short notice, so we managed to keep our schedule as planned and ferry reservation, too! Can highly recommend! Kind... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found an expanding spiders web crack on my laminated drivers side window at 3pm Wednesday…. by 9-30am Thursday the faulty glass had been removed and replaced at my home. Fantastic service! Great Cus... See more
Ash and Liah fitted a new windscreen in our Fiat campervan last month. We simply could not have been happier with the service. They are a lovely couple and completed a fantastic job, at a very compet... See more
Not one to leave reviews about anything, but your customer service was brilliant! Technician allocated almost straight away, turned up and done the job to a high standard. Cant fault uk car glass, wil... See more
Company details
Written by the company
Book an appointment with UK Car Glass. We will repair or replace your windscreen at a time and place of your choice. Online windscreen quote and booking
Contact info
207 Regent Street, W1B 3HH, London, United Kingdom
- +443308089357
- info@ukcarglass.co.uk
- ukcarglass.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From start to finish absolutely…
From start to finish absolutely brilliant service. I contacted via a quote on line. Got a very quick response, then I emailed a query and they got back to me straight away. I booked on line on Monday and had a technician on Tuesday.
Ben was brilliant, told me he was coming between 2.30pm and 3.30pm, arrived on time, was friendly, explained everything he had to do, worked quickly and efficiently. He showed me the work at the end, got me to check it all worked correctly and inspect his work. I could not be happier with the service from the first contact to the completion - thoroughly recommend.
February 18, 2025
Unprompted review
An excellent experience
Jacqui was great - always communicating s d easy to reach. The job completed was great too so I was very pleased! Recommended!
February 15, 2025
Very professional, highly recommend
The guys actually fitting my windscreen were brilliant - friendly, professional and informative. However, my booking process was a bit bumpy, as I was given the choice of any day to pick my fitting, but then received a text saying I couldn’t do that day. Then we agreed a date but I had to phone up to find out the specific time.
February 12, 2025
Unprompted review
Very efficient and quick service
February 13, 2025
The engineer who came was very good and his advise was very good and was very helpful
When I booked with the company
I was assisted with all the relevant information.
I was updated on the booking and the work to be done
I was happy and content with the work which was done
February 6, 2025
Excellent service
Excellent customer service from the initial contact through to the brilliant fitter.
Price was competitive and just really happy with the whole package
February 7, 2025
Perfect thanks
February 3, 2025
windscreen replaced
Company replaced windscreen through a subcontractor when they said they would.
Whenever I emailed or phoned the staff were polite and responded quickly and phoned back with an answer within 30mins
January 29, 2025
Unprompted review
Great company, professional and tackled a challenge.
Lovely company that came out to do my windscreen. Professional and informative. Priced well. My windscreen wasn’t an easy job but they managed to do it. So 10/10 for me. Definitely recommend
January 31, 2025
Unprompted review
Excellent service, would recommend.
Engineer arrived on time and was lovely! Explained the process step by step and finished in about 1 hour.
The whole process, from submitting my request online to completion of the work was easy and pain free.
January 20, 2025
Unprompted review
Every step of the way I was given…
Every step of the way I was given updates and progress by Paul the operations manager . He listened to me and was willing to do the requests although my back window was not easy to find he found it and efficiently managed the situation and most importantly did the job, saving my car which according to the insurance needed writing off. I can only thankyou so much for your efforts and thank UkCarglass so much for your hard work.
January 17, 2025
Unprompted review
A great service
A quick process to book an appointment 2 days later. Good communication throughout, and the replacement itself was sorted in 45 minutes. Very happy.
January 13, 2025
Unprompted review
Every aspect was excellent apart from…
Every aspect was excellent apart from the order. I received a phone call asking for a further £70+ because I hadn’t declared that my screen had a rain sensor. I retried the transaction online several times and definitely had declared the sensor, it’s a problem with the software as I tried the transaction in both ways (with and without the sensor) the price was the same in each case. The chap fitting the windscreen was absolutely first class.
January 11, 2025
Reply from UK Car Glass
Hi Wayne,
Thank you for taking the time to share your feedback.
You’re right: despite indicating “yes” for the rain sensor, the system still directs you to a non-rain sensor option if you select “no” for the heads-up display.
I understand this can be frustrating, and I have asked our product team to look into the glitch.
We do our best to present the correct price, and in most cases, we succeed. However, we ultimately rely on the parts check from your vehicle’s VIN, which provides around 99% accuracy compared with our system’s 90%.
Your feedback is critical, as we can’t always spot these issues ourselves.
Wishing you a pleasant Monday.
All the best,
Nino
Director at UKCG
Excellent service
Excellent service, fast, efficient, friendly and great communication. Very pleased.
January 10, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.