I followed the signing up protocol and gave my bank account details but afterwards I asked for a refund - which was granted - as I was unable to use the service as I planned. Customer service was resp... See more
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Review summary
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I spoke with Isaac & he fully explained my report and mentioned what is stopping me from improving. He also answered any questions I had . I felt at ease speaking with Isaac & ended the conversation... See more
Company replied
Easy to use and very clear report. Used it for few months to better understand my rating and financial position. A bit pricey service for what it does. Spoke on the phone with Joe today who has been e... See more
Company replied
I had a confusion and fright with money coming off my account and no clue as to why. Luckily it was with a code which led me to call uk credit rating. GIUSEPPE was wonderful. Explaining everything... See more
Company replied
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Highly reccomend
I had been struggling to understand why my score was so low although I was doing everything to improve it, after a 20 minute phonecall with an advisor gping through my report we were able to find out what was affecting my score that I had not been able to spot on my own. Highly reccomend!!
November 27, 2024
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
I didn’t sign up with them! Robbers
I didn’t sign up with them!! They took 1.5£ that I didn’t noticed on nov 2nd and 24.95£ after 15days. I couldn’t cancel online as I didn’t have my details BECAUSE I DIDNT SIGN UP so I had to call the help desk to cancel my subscription to be told I couldn’t get the 25.95 refund because the trial period of 15days had expired! 🤬🤬 how is this not fraud???
November 25, 2024
Unprompted review
Fraudulent steer clear
Fraudulent steer clear. Cancelled, claimed I didn't.
November 25, 2024
Unprompted review
Jo rang me today and he was extremely…
Jo rang me today and he was extremely helpful and explained everything to me regarding my credit file. Gave me lots of information to improve my credit score, went through my credit and raised some disputes on my file . Very knowledgeable and a friendly guy. I would definitely recommend this company. Thank you Jo
November 21, 2024
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Thank you
Joe was great left me feeling more confident about my financial future
November 20, 2024
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
CCJ dispute
Joe, was very helpful, he explained how does CCJ work and what would be he next right thing to do
November 18, 2024
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
After initially being a little miffed…
After initially being a little miffed at having had to sign up for a monthly charge after the free trial, Your telephone representative Michael made it clear that it was easy to cancel and a refund of my £1.50 charge made.He also gave me a comprehensive view of how your company operated and the fact that there may be nothing wrong with my credit score and the fact I have been refused 2 credit cards from my own bank!!!!!! ,may in fact just be down to me not being the customer they want for a particular card and they can refuse without offering any justification.Santander-The pits!!!!!
November 15, 2024
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Choose a different company please
Please go and use a different company I haven’t got time to write an essay but these people/company are absolutely disgusting the amount of hassle threats and rude communication I’ve received is quite unbelievable GO AND USE SOMEONE ELSE THANK ME LATER
November 1, 2024
Unprompted review
Reply from UKCreditRatings
Dear Mark,
We are unable to identify an account under your username.
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder which you have declined to do.
We never make any form of threats or communicate in a rude or discourteous manner to any customer.
We provide an industry leading level of communication channels to ensure that any communication received by customers is answered quickly and courteously, with the minimum of fuss or inconvenience.
We would invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) and share with them any communications you deemed to be rude or threatening, along with clarifying which particular aspect of our service you thought to be of significant inconvenience to you, we will of course immediately escalate these to our senior management team.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel their account online at any time via email, by telephone, SMS, WhatsApp, Live Chat and Bot Chat.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Ratings Customer Support Team
Juseppe was really helpful with his…
Juseppe was really helpful with his advice
October 25, 2024
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Spoke with Michael he was calm
Spoke with Michael he was calm, professional and helpful.
October 9, 2024
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Very easy to talk to
Very easy to talk to
No hasselt and straight to the point, would recommend them.
October 4, 2024
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Don't subscribe - Avoid!!
I cancelled my membership before money was taken. Using the awkward cancellation procedure. Then I was charged.
Michael just cut me off on chat when I asked for my money back. Found him rude.
Edit: they have refunded me today, thanks
October 2, 2024
Unprompted review
Reply from UKCreditRatings
Dear Shezzington,
We’re sorry to learn that your recent experience with UK Credit Ratings has not lived up to your expectations.
Our account logs confirm that a debit for your subscription was taken on Saturday 28th September at 00.16, you then cancelled your account the same day at 08.51am using our simple online cancellation form, some eight hours after being charged.
Our customer support manager has audited the live chat you had with Michael, in line with other reviewers, we believe that Mike had interacted with you in a courteous and respectful manner at all times.
Live chats are a valuable means of interacting with customers, to ensure a high level of support can be provided to as many customers as possible. Live chats generally have a time out period should no response be received within a certain number of minutes.
We believe your live chat with Michael timed out at 5.50pm due to a period of inactivity following his response to your prior question. We apologise if you feel this displayed any form of unintended discourtesy.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers cancelling within the fourteen-day free trial window avoid any unnecessary inconvenience or subscription charges.
We would like to invite you to contact our customer support manager directly should you require any further assistance who will do all they can to help. https://ukcreditratings.com/credit/contact
Kindest regards
UK Ratings Customer Support Team
Warning - SUBSCRIPTION TRAP
The design of this service seems intended to guide users toward subscribing without providing clear or easily noticeable details about the associated costs.
The free trial is presented in a way that can lead to unexpected subscriptions, as important details about the future commitment are not made obvious. The methods used to present this information could easily cause users to inadvertently sign up for services without fully understanding what they're agreeing to.
September 29, 2024
Unprompted review
Reply from UKCreditRatings
Dear Shanus,
We are unable to identify an account under your username.
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder which you have declined to do.
We note that you are posting from New Zealand without confirming if you have created an account or used our UK centric service.
We actively encourage you to contact our customer support team and provide us with an opportunity to address any aspect of the service you feel might not meet with your expectations.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel their account online at any time via email, by telephone, SMS, WhatsApp, Live Chat and Bot Chat.
We would welcome the opportunity to provide our fullest assistance to you in due course through our extensive contact details listed here: https://ukcreditratings.com/credit/contact
Kindest regards
UK Ratings Customer Support Team
Service with a smile
Michael was so easy to talk to, friendly and knowledgeable. He is an asset to your team. Thanks Michael 💐
September 24, 2024
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Be aware!!!
Be aware!!!
Check and check again the initial sign up process!!!
I thought it was free initially and then thought I cancelled straight away , however a £24.95 charge the month after…
Of course customer service basically put it back on you as it’s all in the small print!
Who in this day and age would choose to pay out £25.95 a month for credit reporting?
September 25, 2024
Unprompted review
Reply from UKCreditRatings
Dear NM Preston,
We are unable to identify an account under your username, despite asking via Trustpilot for you to verify your identity, which you have declined.
We actively encourage you to contact our customer support team and provide us with an opportunity to address any aspect of the service you feel did not meet with your expectations.
We are disappointed that you have decided to provide a poor review of our services, simply as you ‘thought’ our service was free, and that you also ‘thought’ you had cancelled straight away.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter, you can also cancel your account online, via email, by telephone, SMS and WhatsApp, unfortunately, you have chosen not to utilise any of these options, hence, your account has continued past the initial free trial period.
Full details of our service are also reiterated within a series of emails we send to every customer at the very start of their free trial, providing a 14-day window in which to use the service and cancel should it not meet your expectations.
We look forward to providing our fullest assistance to you in due course.
Our full contact details can be found here https://ukcreditratings.com/credit/contact
Kindest regards
UK Ratings Customer Support Team
'Free' ain't free (plus 'cancel' ain't cancel)
Took out the 'free' trial (spoiler alert - you pay £1.50, then have to go on safari to find the form to fill out to claim it back. The ASA will be very interested to see that definition of 'free'), cancelled it immediately via web chat, they still tried to charge me the full amount the following month, which incurred bank charges. Tried to explain this to the online chat people, who not only had to be explained to multiple times, then wouldn't even entertain the thought of putting things right, instead constantly referring me back to my bank. Absolute joke of an operation, preying on people's inertia and inattention.
September 9, 2024
Unprompted review
Reply from UKCreditRatings
Dear Simon,
As we are unable to identify an account under your username, we actively encourage you to contact our customer support team and provide us with an opportunity to address any aspect of the service you feel did not meet with your expectations.
You can contact our support team through any one of the following channels, Monday to Friday 8.30am to 6.00pm, telephone 0161 250 7700, live chat www.ukcreditratings.com or email us at customer.relations@ukcreditratings.com
Our full contact details can be found here https://ukcreditratings.com/credit/contact
We look forward to offering our fullest assistance to you in due course.
Kindest regards
UK Ratings Customer Support Team
So it says free trial but they charged…
So it says free trial but they charged me 1.50. Very bad experience. I paid anyway to find out my credit file and to my surprise. They have no credit file on me. How can that possibly be. There are ar more better credit agencies around.
September 7, 2024
Unprompted review
Reply from UKCreditRatings
Dear Mr The Wolfy,
As we are unable to identify an account under your username, we actively encourage you to contact our customer support team and provide us with an opportunity to address any aspect of the service you feel did not meet with your expectations.
You can contact our support team through any one of the following channels, Monday to Friday 8.30am to 6.00pm, telephone 0161 250 7700, live chat www.ukcreditratings.com or email us at customer.relations@ukcreditratings.com
Our full contact details can be found here https://ukcreditratings.com/credit/contact
We look forward to offering our fullest assistance to you in due course.
Kindest regards
UK Ratings Customer Support Team
Good phone call experience
I had reason to call in about a small issue. My call was handled extremely efficiently by Joe who was knowledgeable and had a pleasant manner. Thank you.
August 30, 2024
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Excellent support from Giuseppe
Excellent support from Giuseppe. He was very supportive and gave some good advice.
August 28, 2024
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
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