I followed the signing up protocol and gave my bank account details but afterwards I asked for a refund - which was granted - as I was unable to use the service as I planned. Customer service was resp... See more
Company replied
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Review summary
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I spoke with Isaac & he fully explained my report and mentioned what is stopping me from improving. He also answered any questions I had . I felt at ease speaking with Isaac & ended the conversation... See more
Company replied
Easy to use and very clear report. Used it for few months to better understand my rating and financial position. A bit pricey service for what it does. Spoke on the phone with Joe today who has been e... See more
Company replied
I had a confusion and fright with money coming off my account and no clue as to why. Luckily it was with a code which led me to call uk credit rating. GIUSEPPE was wonderful. Explaining everything... See more
Company replied
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Not sure whats happened but apparently…
Not sure whats happened but apparently they are taking a direct debit from my bank account for something I've never heard of.
I'm currently on hold to them to cancel it, even though I don't know what the direct debit is even for.
February 10, 2025
Unprompted review
Reply from UKCreditRatings
Dear Amy,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder which you have declined to do.
We would invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel their account online at any time via email, by telephone, SMS, WhatsApp, Live Chat and Bot Chat.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Direct debit con
Seems to be a complete con. It wasn't clear from signing up that I would be charged £1.50 to 'verify my account' rather than that it would be a hold that was refunded. Was advertised as a free credit check but it was never informed to me that I would subsequently be charged £25 per month in direct debit automatically upon signing up, and that it wouldn't be possible to cancel online (you have to ring up or web-chat them to cancel).
February 7, 2025
Unprompted review
Reply from UKCreditRatings
Dear Esteira,
Thank you for recent online review.
We would invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel their account online at any time via our website, by email, telephone, SMS, WhatsApp, Live Chat and Bot Chat.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Scumbags
Ad some email of them saying taken 27 pounds for something I didn't even sign up for scumbags I cancelled it phone they number,and stopped direct debit,absolutely shocking this firm is
February 6, 2025
Unprompted review
Reply from UKCreditRatings
Dear Lloyd,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder which you have declined to do.
We would invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel their account online at any time via email, by telephone, SMS, WhatsApp, Live Chat and Bot Chat.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Very easy and direct sign posting…
Very easy and direct sign posting issued by Michael W at UK CREDIT RATINGS Customer Services.
Offered and emailed the required info immediately.
January 31, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
they have took 29.95 out my bank…
they have took 29.95 out my bank account every month for the past 5-6 months and it’s annoying because it’s putting me in an overdraft
January 27, 2025
Unprompted review
Reply from UKCreditRatings
Dear Connor
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder which you have declined to do.
We would invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter. All customers must positively agree to these through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel their account online at any time via email, by telephone, SMS, WhatsApp, Live Chat and Bot Chat.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Great customer service
Having the possibility to talk to a human about your credit score, dispute any claims there and then and have a conversation about how to improve it is a really great touch. Giuseppe was great on our call!
January 23, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Joe was very helpful and clear with the…
Joe was very helpful and clear with the information that he provided.
January 23, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Michael Walkers Fantastic Professionalism …
What made my experience so great was not only that Michael Walker's initial response was most welcoming,friendly and professional he was able to maintain this very high natural profile right through my extremely important query from one of my business suppliers concerning my credit score.
With what only appeared to be a few minuets of asking me some basic personal/business questions, Michael was able to confirm that my credit rating is 5/5
January 21, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
I thoroughly recommend UK Credit Ratings
This is a great firm. The credit report is really clear and as soon as you sign up you are offered a free call with a representative to discuss any concerns you may have about its contents. I got a call from Lewis. He was helpful, patient, understanding, professional and highly knowledgeable about his field. Fairly early on in the call, you could tell that Lewis was trustworthy, extremely knowledgeable, full of integrity and only wanted to help me to the best of his ability. Lewis is a real credit to ('scuse the pun) to UK Credit Ratings and to the financial industry as a whole. He clearly signposted me, step by step, to how I can resolve my issue. Whilst I've got a mountain to climb, I can't thank him enough. One final positive is that that at the end of the call, Lewis told me that I can use the number that came up to call the company back and ask to speak to him directly. How often does that happen...?
January 21, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Very happy with my experience
I wanted to review the credit report with a team member to understand it better and Louis was very helpful in doing so. He explained each section on the report in detail and answered all my questions. Thanks very much Louis!
January 8, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Very helpful & informative
Tried to register an account but the registration failed. I was concerned this website was a scam, but a couple of emails back and forth, followed by a phone call and I am happy that this is a legit website with friendly and helpful staff.
December 20, 2024
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Great customer service
Inadvertently subscribed but customer service was quick, friendly and effective and sorted out cancellation and refund immediately. Thank you for your help, Joe.
December 17, 2024
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Great Customer Service!!
Giuseppe was very quick and helpful. I wanted to cancel my free trial and couldn't do this on my account so I went online to chat. Very happy with my service today :) Thank you
December 16, 2024
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
The chat service was very good.
December 5, 2024
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
I very much appreciated the time and…
I very much appreciated the time and feedback received from Micheal. He was very helpful and providing me with ample information about my credit score. Thank you, your assistance was greatly appreciated.
December 3, 2024
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Michael has provided me with possibly…
Michael has provided me with possibly the best ever customer service I've ever had, he took his time in explaining clearly the info, providing alternative solutions and has responded to all of my questions in detail and with care. He gave me the trust that I am dealing with professionals and so I will be using only this agency going forward for any credit review topic I'll be dealing with. Thanks again!
December 2, 2024
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Happy Customer
Brilliant service. Mike was great and found 2 errors on my credit file which were bringing my score down. He helped me flag these to get them removed and get my score up, he also found three of my passwords were leaked on the dark web which I've now changed. Thanks Mike!
November 27, 2024
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
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