I followed the signing up protocol and gave my bank account details but afterwards I asked for a refund - which was granted - as I was unable to use the service as I planned. Customer service was resp... See more
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Review summary
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I spoke with Isaac & he fully explained my report and mentioned what is stopping me from improving. He also answered any questions I had . I felt at ease speaking with Isaac & ended the conversation... See more
Company replied
Easy to use and very clear report. Used it for few months to better understand my rating and financial position. A bit pricey service for what it does. Spoke on the phone with Joe today who has been e... See more
Company replied
I had a confusion and fright with money coming off my account and no clue as to why. Luckily it was with a code which led me to call uk credit rating. GIUSEPPE was wonderful. Explaining everything... See more
Company replied
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sent an email to cancel
Sent an email to cancel. They ignored it under guise of they haven't received it. Have now tried to do so again. There is no option online to cancel a membership. They've taken £50+ from me for zero services. I haven't used them.
On top of this there appear to be a number of fake reviews on this site. They are a SCAM.
July 10, 2025
Unprompted review
Reply from UKCreditRatings
Dear Harry,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder which you have declined to do.
We would like to invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up.
All customers must provide their personal information, including their bank details, and positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
All emails to our customer services team are acted on, none are ignored, we are here to help and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
I did not agree to the 14 day trial…
I did not agree to the 14 day trial period and tried to cancel it. There were no options to cancel the DD.
I have had £24.00 taken out of my bank account. I never received anything from them in the form of any advice over the trial period and have been charged for not receiving anything. It felt like l had been scammed. I read other reviews which were appalling as other people were having the same problem as myself.
Some people managed to cancel the DD before it went out of their bank account l was not so lucky.
I have now managed to cancel the DD and would like a refund.
July 28, 2025
Unprompted review
Reply from UKCreditRatings
Dear Teresa,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder which you have declined to do.
We would like to invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up.
All customers must provide their personal information, including their bank details, and positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
We are here to help and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
SCAMMERS SCAMMERS SCAMMERS
I apparently signed up for the 2 week trial, and was charged three months of £24.95 before I realised. The only thing I was aware of signing up for was a one-off fee of £1.50. I had received ZERO emails: no initial welcome email, nor a reminder the free trial was ending, nor any of the weekly emails I was apparently subscribed to, and yes I do check my junk folder.
I was sent around the houses, when requesting a refund. My emails were ignored. Eventually I did get a refund however, which I am grateful for, but I nearly gave up.
I am a very careful person with free trials. I did not want or need their service and even if I did, would not have been interested in a free trial for only 2 weeks, followed by such high monthly payments. I actually believed the £1.50 I agreed to was with a different company! I was provided with three credit ratings companies to check (as advised by vodafone) and UKcreditratings was not one of them. I don't know how they did it, but they must have had some sort of pop up or something that redirected me to them.
I was very confused about what happened, but upon looking at other reviews of them, I can see that mine is a common experience. These are SCAMMERS. AVOID.
PS if you are struggling to get a refund, contact your credit card or bank, and set up a dispute.
August 4, 2025
Unprompted review
Reply from UKCreditRatings
Dear Ali,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder which you have declined to do.
We would like to invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up.
All customers must provide their personal information, including their bank details, and positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
We are here to help and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
I spoke to a young man called Joe...
I spoke to a young man called Joe.... He was very polite and explained e everything very well to me. Although I thought it was a call from a loan company. we did talk about my credit.
A very nice young man.
August 1, 2025
Unprompted review
Reply from UKCreditRatings
Hi Ms.Miller,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Very helpful team especially Joe,thank…
Very helpful team especially Joe,thank you
August 1, 2025
Unprompted review
Reply from UKCreditRatings
Hi Vadim,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
DON’T USE THE SERVICE!
They don’t tell you they are free trial only when creating accounts. They didn’t send a email to you about the subscription. They can only cancel by call/email/live chat.
I’m not sure they will cancel and refund correctly, as I just check my bank account and found out they collecting a bill that I can’t recognise and they are interrupting my payment! And after checked, their website says they provide 14 days free trial which I don’t know and they will automatically change to paid membership, which I don’t knows before and didn’t got charges for over 2 months. While I created the account they didn’t say anything and I can’t select any membership I want and says it free!
DON’T USE THE SERVICE!
July 20, 2025
Unprompted review
Reply from UKCreditRatings
Dear SiuYingChi,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder which you have declined to do.
We would like to invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up. Customers can cancel at any point either through our online cancellation link, out of hours bot chat, by email, telephone, live chat or by text message.
All customers must provide their personal information, including their bank details, and positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
We are here to help and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Spoke to Giuseppe
Spoke to Giuseppe, he was very helpful in my issue with my file
Thank you Giuseppe
July 16, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Michael Walker is a gem
Michael Walker is a gem. He was so kind and understanding! Thank you Michael.
July 14, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Reply from UKCreditRatings
Dear Maria,
We would like to invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments of ‘Bad, Horrible, Terrible’ you have made in relation to our service.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up.
We note that you have not been charged for the service we have made available to you and have successfully completed the identity verification and 3DS security checks, providing you with access to your Credit report, Credit score, Dark Web monitoring and other membership benefits.
We are here to help and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Lewis provided a 10 out of 10 service…
Lewis provided a 10 out of 10 service and provided a solution to my problem efficiently and effectively
July 11, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
I spoke to Michael on the phone today…
I spoke to Michael on the phone today and wow what a very pleasant guy. Listened to my issue, made positive comments and helped resolve the problem.generally a really helpful and knowledgeable. He deserves a five star rating.
July 8, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Rang them today to cancel a…
Rang them today to cancel a subscription,set up in my name after data breach. He couldn't have been more helpful and understanding. Cancelled the subscription straight away.Fantastic service.
June 26, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
It was very important to call credit…
It was very important to call credit rating today because I had no idea who they were until I gave them a call they were very helpful and understood my situation so I am happy for them to solve my questions and the agent was Joe thanks everyone
June 26, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
I contacted Customer Services
I contacted Customer Services, as I had inadvertently signed up for an account with UK Credit Ratings.
Giuseppe, was very helpful and assisted me very efficiently with the closure of this account and has arranged a refund for the Fee taken.
Very happy with the outcome today A***** Service
June 26, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Very professional, friendly and helpful!
I had a great credit rating on Experian but totally rubbish rating on theirs. He said maybe they look more in depth. He found what had destroyed my credit rating - Vodafone. He then told me what I needed to do and how to do it. Done! Thanks very much!
May 30, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Excellent understanding of the issues…
Excellent understanding of the issues swift and efficient response, advice very pleasant and very helpful.
A great pleasure.
June 24, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Michael is always very helpful
Michael is always very helpful, knowledgeable and understanding. Highly recommended. And highly recommend using uk credit ratings, sometimes they put the other credit reference to shame, with how quick, helpful, and knowledgeable they are. Keep up the good work.
June 20, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Michael was absolutely brilliant today…
Michael was absolutely brilliant today on the phone. An absolute wealth of knowledge & reassured me with the scenario I find myself in. Every question was answered perfectly & he went above & beyond.
Many thanks,
Calum
June 18, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Michael was very clear in explaining…
Michael was very clear in explaining and flexible for me needs
June 16, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Brilliant company with amazing…
Brilliant company with amazing employees, spoke to Lewis and he has explained me each and everything to make my all doubts clear without making any faces. Well done 👍
June 11, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
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