I followed the signing up protocol and gave my bank account details but afterwards I asked for a refund - which was granted - as I was unable to use the service as I planned. Customer service was resp... See more
Company replied
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Review summary
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I spoke with Isaac & he fully explained my report and mentioned what is stopping me from improving. He also answered any questions I had . I felt at ease speaking with Isaac & ended the conversation... See more
Company replied
Easy to use and very clear report. Used it for few months to better understand my rating and financial position. A bit pricey service for what it does. Spoke on the phone with Joe today who has been e... See more
Company replied
I had a confusion and fright with money coming off my account and no clue as to why. Luckily it was with a code which led me to call uk credit rating. GIUSEPPE was wonderful. Explaining everything... See more
Company replied
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Micheal was so helpful. I learnt a lot listening to him speaking
Micheal was so helpful
June 9, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
A reliable and supportive company!
Michael was thorough, polite and helpful in explaining the services the company provides. This is a reliable, supportive and comprehensive service provider company.
June 9, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
10/10
Brilliant company with a thorough website .
Helped me with understanding searches that I did not make and sign posted me so I could make sure I report these .
I spoke to Louis and he was incredibly knowledgeable and patient.
10/10
June 6, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Scam agency!!
Scam agency!!! They take all your personal details after advising they will provide you with your credit rating instantly for free. Then tell they are unable to provide it but then offer you other agencies that you have to pay for. Don't waste your time and effort with these scammers
May 27, 2025
Unprompted review
Reply from UKCreditRatings
Dear Mark,
We have asked you to provide your full name or email address to Trustpilot so we can verify that you are a valid account holder which you have declined to do.
Despite an extensive search of our database, we have no record of an account matching the name you have used within your review.
We would like to invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
We are here to help and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Thank you Louis!
Great customer service from Louis. He really helped me in resolving my issue and after 3 phone calls it was sorted. Thanks so much Louis for your help and professionalism.
May 23, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Louis was so informative and helped me…
Louis was so informative and helped me understand my credit a lot a better
May 14, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Very understanding to my circumstances
It riles me up a little when I see poor reviews because people sign up for subscriptions and either clearly don't read stuff or forget to cancel the trial and blame the company.
I signed up for a trial and haven't really used the site & completely forgot to cancel due to sudden sickness and being off work. It's only when I saw the charge from my bank I realised. The company were extremely understanding towards my circumstances and refunded half the cost as a goodwill gesture (which they had no obligation to do as I signed up for the trial with the full knowledge of the subscription cost). I cannot fault the customer service I received.
May 14, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Louis was extremely helpful while…
Louis was extremely helpful while looking into my credit report. It was a very pleasant and positive experience. This is especially welcomed when dealing with finance. Thank you so much.
May 6, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Rebuilding Credit File
Louis was exceptionally helpful and advised me on the best way to help rebuild my credit file.
Thanks so much xxx
May 9, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Scammers
The company asks for details and payment of £1.50 for a credit report but doesn’t make it clear that it’s a subscription. Why would I want a monthly subscription?
Told me that there were follow up emails - I received 1 email that went into my junk mail which doesn’t tell you about the subscription until 3/4 down the page. I emailed them once the monthly payment had gone out and this clearly happens every day and is how they make their money and keep the company running. DO NOT USE THIS COMPANY!
May 2, 2025
Unprompted review
Reply from UKCreditRatings
Dear Em Alice,
We have asked you to provide your full name or email address to Trustpilot so we can verify if you are an account holder which you have declined to do.
We would like to invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up.
All customers must provide their personal information, including their bank details, and positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
You have confirmed within your review that you had received our initial welcome email outlining the monthly subscription cost and free trial end date, understandably, we are unable to manage or influence the personal mailbox configurations and ultimate delivery of emails across the multitude of email providers used by our customers, including those that your email provider chooses to mark as spam.
We are here to help and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Very good service
Louis was professional, patient and very helpful trying to resolve my problem and provided me with a clear and coherent action plan.
April 29, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Giuseppe (hope i got that right) is…
Giuseppe (hope i got that right) is very knowledgeable and provided tips on how to improve my credit score. He has a pleasant disposition and reassuring. He made me feel at ease. Thank you.
April 17, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Had money come out my bank unexpectedly…
Had money come out my bank unexpectedly l, no email. Spoke to Giuseppe, and he sorted the problem straight away,.he going to send me and email and refund the money and should be back in account with in 10 days.
April 15, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
unexpected subscription charges
I contacted for unexpected subscription payment, it was sorted within a minute. Giuseppe was very quick and helpful.
April 15, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
Giuseppe dealt with my query very…
Giuseppe dealt with my query very quickly. Thankyou
April 14, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
This company is a scam
This company is a scam. They signed me up to a recurring payment without any emails or confirmation they were doing this. Asked me to log in to my account then when trying to gave the message 'log in details will be sent to you email' never received. Spoke to my bank who manage to close the account and block any further payments. AVOID.
April 10, 2025
Unprompted review
Reply from UKCreditRatings
Dear James,
We would invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up. All customers must provide their personal information, including their bank details, and positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
We note that the account you created uses a different email address to the email used when submitting your Trustpilot review, we are unable to manage or influence the personal mailbox configurations and ultimate delivery of emails across the multitude of email providers used by our customers, including those using a Hotmail account.
Customers can quickly and easily cancel their account online at any time via email, by telephone, SMS, WhatsApp, Live Chat and Bot Chat.
We note that you initially contacted our support team via Live chat, which resulted in your account and any future payments being immediately cancelled. A refund for the cost of your month’s subscription was subsequently refunded to you prior to your review being posted online.
We are here to help, and actively encourage you to contact our Customer Support manager to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
I spoke with Michael and he was lovely
I spoke with Michael and he was lovely. My needs were met very quickly also.
March 31, 2025
Unprompted review
Reply from UKCreditRatings
Hi,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
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