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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting that items exceeded their expectations. Many consumers also highlight the competitive and affordable pricing, along with a wide selection of products. The delivery service is frequently commended for its speed and efficiency, with many orders arriving quickly and well-packaged. However, some customers reported dissatisfaction with the quality of certain products, specifically mentioning issues with drill bits that performed poorly on materials like stainless steel or failed to remove swarf effectively. A few people also experienced problems with missing items in their orders or received products that did not meet their expectations for durability.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise the brilliant quality, good... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the quick and fast... See more

Quality

Clients share positive opinions on quality. Many customers praise the brilliant and excellent quality of the... See more

Price

People report positive experiences with price. Customers consistently find the prices to be reasonable,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast and great service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service with UK drills and Angela was extremely helpful with a return of a product I ordered incorrectly. I would highly recommend them to friends and family

Rated 5 out of 5 stars

Need some size drill bits for tapping 10-32 UNF thread. UK Drills came up on a search. Prices were great for 10off, and excellent choice of drill bit sizes and manufactured materials. Speedy delive... See more

Rated 5 out of 5 stars

Needed some help choosing the right drill bit, customer service was great and really knowledgeable. Order arrived quickly and works well. Would use again.

Rated 5 out of 5 stars

I recently ordered from Ukdrills and couldn’t be happier with the experience. The quality of the products exceeded my expectations, and the delivery was very quick everything thing I ordered was packa... See more


Company details

  1. Tool Wholesaler

Written by the company

Choose from over 7,000 professional drill bits online


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 3 out of 5 stars

You get what you pay for

Quality is ok and bits are on don’t be expecting anything amazing there standard bits are ok for wood and thing metal but even there cobalt bits struggle with hard metals and blunt fast standard Chinese quality bits but had if you want lots of the same size

May 1, 2022
Unprompted review
UK Drills logo

Reply from UK Drills

Hi, we are very sorry to hear this. With over 40 years as a drill bit specialist we pride ourselves on great value, unbeatable quality and having the right drill bit for every job. Please get in touch so we can ensure the correct drill bits were purchased for the material you were drilling as this can make a significant difference to how a drill bit performs. Thanks UK Drills.

Rated 1 out of 5 stars

ProStar / UK Drills

This company is linked to ProStar drills.
I had one of their drills buckle and stick in my thumb - their customer care/service thereafter has been absolutely appalling.
I left a comment on their FB page and they deleted it and turned off comments.
Not impressed; shoddy product and business.

February 10, 2022
Unprompted review
UK Drills logo

Reply from UK Drills

We’re sorry to hear about the injury you experienced. Safety is always our top priority, and we strongly recommend that the correct drill type and protective equipment are always used for the job at hand. Using the wrong tool or technique can unfortunately lead to dangerous outcomes, which is why we provide guidance on selecting the right bit for the right material.

This review is from three years ago, and since then we’ve worked hard to improve both our product range and the support we offer to customers. If you’d like to discuss your experience further, we’d be glad to speak directly

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. The forstner bits came in a protective box and were very sharp. Excellent quality for the price so don't be put off by the low price. Buy with confidence.

June 9, 2020
Unprompted review
Rated 5 out of 5 stars

I was apprehensive of the quality due…

I was apprehensive of the quality due to the price, I was wrong, these are good quality drill bits at great value, they arrived quickly and came well packaged...ive now found my permanent drill supplier and their in the UK , Perfect👍

June 7, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant after-sales support

I bought one of their products via a 3rd party, but needed some technical help on how best to use it. I contacted the chat service on their website, and a guy called Rob gave me really quick, well-informed and helpful answers. Next time I'll buy from them directly!

November 29, 2019
Unprompted review

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