Ordered over a week ago and it still has not been despatched. Customer service cannot tell me when it will be sent, just that they are experiencing delays. Yet the website still advertises that you ca... See more
Company replied
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See what reviewers are saying
I placed an order online couple weeks ago, unfortunately when it arrived the vape pod was faulty. I contacted them and the problem was solved immediately. They got back to me same day, there was no fa... See more
Honestly the best place for you vape+juices not only do you get loyalty points as you go bit the more you use the cheaper ai all becomes for you super fast shipping and completely free wen you spend a... See more
Company replied
The Cigstore has almost everything you would want if you VAPE ,but also if you are an IQOS aficionado,all HEETS available and the service is brilliant and delivers super fast and that too for free .Be... See more
Company replied
Company details
About ukecigstore.com
Information provided by various external sources
UK ECIG STORE is a thriving British business with an international reach; bringing quality products and great customer service to the growing e-cig industry. We operate London’s premier e-cig stores in Camden, Wembley, Fleet Street, and our online store is amongst the biggest and busiest in Europe.
We work closely with brands and manufacturers from around the globe, designing e-cigarette kits to suit our customers’ needs and lifestyles. We offer hundreds of products, tailored towards both starters and more advanced users. We have everything you need to join the global e-cigarette community and we aim to offer the very best in vaping products and industry information.
Each product we stock has been rigorously tested by our team of vaping experts, and chosen specifically chosen to enhance your vaping experience. If we sell it, we have tried it and like it!
Customer service and quality products are at the heart of our business, which is one of the reasons why customers from over 100 countries choose to shop with UK ECIG STORE.
Contact info
20 Fulton Road, HA9 0TF, London
- 02034754885
- support@ukecigstore.com
- ukecigstore.com
4.0
Great
3K reviews
Replied to 16% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Website is easy to use
Website is easy to use, I buy the evo sticks, and they are great, well packed and reliable delivery 📦, all round great service and price
January 19, 2024
Quck dispatch and delivery, helpful staff
Bought TEREA sticks for IQOS Iluma here as it's cheapest price I can find. Always dispatched quickly, tracked 48 delivery. When I wanted to swap out flavours staff were quick to respond and helpful. Would highly recommend. If you haven't shopped here before, ask someone for a referral code and get £5 off.
January 15, 2024
Unprompted review
Ok thanks your
December 19, 2023
Good company …
Good company always delivers everything on time and in good condition and good prices to
December 19, 2023
Making the switch to IQOS
I decide I would try and make a switch to heated tobacco from a life-long attachment to cigarettes (I am 68 years old) and opted to try out the new IQOS and TEREA sticks. The information on your website and ordering was excellent and the speed of service truly impressive. I am also impressed by IQOS as a viable alternative to cigarettes.
December 19, 2023
Great store to deal with top products…
Great store to deal with top products and super fast delivery
October 22, 2023
Competitive prices
Competitive prices, trasparency and very fast delivery. I will definitely use this supplier again. Thank you
December 28, 2023
Unprompted review
Good afternoon
Good afternoon. I am very angry. My last order received an empty box. If you would be kind enough to replace the empty box. Thank you very much Eyda
November 30, 2023
Reply from ukecigstore.com
Dear Eyda,
We sincerely apologize for the inconvenience you've experienced with your recent order, and we understand how frustrating it must be to receive an empty box. Please accept our deepest apologies for any disappointment this may have caused.
Our customer support team will reach out to you shortly to gather more details and arrange for a replacement to be sent out as soon as possible. Your satisfaction is our top priority, and we appreciate your patience as we work to make things right.
Thank you for bringing this to our attention, and we look forward to resolving the matter to your satisfaction.
Great product delivered promptly
December 1, 2023
Did what it said on the can
November 30, 2023
Trusted ecig store
Good experience purchasing from ukecigstore, great device delivered as expected. Will use again without doubt.
November 27, 2023
Great people to deal with.
November 28, 2023
Definitely a good one to use
Definitely a good one to use, delivered on time, items a described well packaged so one store to use
November 25, 2023
Brilliant service
Brilliant service. Fast deliver. Although there terea cigarettes sell out fast... although I take that as a testimont as to how great they are!
November 30, 2023
Great experince qill come back soon
November 29, 2023
fast delivery
November 28, 2023
Thank you …
Great prices ,straight forward ordering and fast delivery.ticks all the boxes.Thank you
November 28, 2023
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