I didn't know what you would charge me until after I had finished and my credit card showed the almost 300 Euros it cost for me and the same for my wife. Other online ETA costs just 26 Euros, but the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very difficult time submitting the passport and photos. I don't see why they won't accept a scan of a passport; it's as clear as technology can make it. I took many different photos of the pa... See more
Company replied
The online approach was great I did get 3 error messages that were not accurate I resubmitted everything exactly as input and was approved ( check you address input line to see where the STATE ge... See more
Company replied
It's quick but easy to follow but there is only one problem one needs to guess. My photo was not accepted, however I received info: "Hey, check ALL data you provided.' Couldn't you clearly state:... See more
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Company details
Written by the company
Founded with a vision to simplify UK travel authorisation processes, UK ETA Service has evolved into the most trusted platform for electronic traveler authorisation applications. Our journey began when we recognized the complexity many travelers faced when navigating UK entry requirements. What started as a small consultancy helping individual travelers has grown into a comprehensive digital platform serving thousands of applicants monthly. We've continuously adapted to changing UK immigration policies, ensuring our clients always receive the most current and accurate guidance. Our commitment extends beyond mere application processing. We believe in educating travelers about UK visa requirements, providing transparent information about the ETA application process, and delivering exceptional customer service that builds lasting relationships with our clients.
Contact info
United States
- uketaonline.net
3.2
Average
460 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Be aware of extra fees!!!!
Wow… this is what I was charged:
Government Fee: EUR 23.85
Processing Service Fee: EUR 99.0
Total Charged: EUR 118.85
This wasn’t displayed anywhere else on the website. I have tried asking for a refund, but the support don’t answer my message clearly.
April 10, 2026
Unprompted review
Reply from UK ETA Online
Dear Leus,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name or the details you shared with us. It seems you have used other website or platform to apply for ETA.
If you require any further assistance or have additional questions, please feel free to reach out to us at any time. We are always here to help.
Kind Regards,
UK ETA Online Support
Scam Website
Careful — this is a scam website.
I applied for an ETA visa through “UK ETA Online Application” on 30th March and paid £94, only to realise 30 minutes later that they were not the official government website.
I then applied myself through the official UK ETA website (gov.uk) for £16 and received my ETA within 30 minutes.
I requested a refund from UK ETA Online on 30th March and again on 1st April, but they ignored my requests.
They later somehow accessed my application on 7th of April (for the application I've previously submitted myself), and falsely claimed they completed it, and charged me £94 for something I did myself.
Be careful — this is a scam.
March 30, 2026
Unprompted review
Reply from UK ETA Online
Dear Kevin,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name or the details you shared with us. It seems you have used other website to apply for ETA.
If you require any further assistance or have additional questions, please feel free to reach out to us at any time. We are always here to help.
Kind Regards,
UK ETA Online Support
Absolute disgrace. Hidden 100 euro fee
Absolute disgrace. They suddenly charge a 99 euro fee for service which is exactly the same service as the official .gov does. It says no hidden cost but this is never revealed until you're about to pay. Sadly, I saw it after I confirmed payment. I have just ordered a refund. You should be ashamed of this and change it what the hell is a 99 euro service? Are we insane?
April 10, 2026
Unprompted review
Reply from UK ETA Online
Dear Nicolas,
We’re sorry to hear that there was some difficulty understanding the value-added features included in our service. We always aim to be transparent about what we provide. The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
After checking our database, we were unable to find a recent purchase or registration under your name. Please send us your order number or more information about your visit, and we’ll gladly review the matter in detail. You can share your order details via Contact form and our support team will get in touch.
Kind regards,
UK ETA Online Support
Fraud!
Fraud!
Added "service fee" 99 euros.
Transaction is confirmed automatically! Be aware!
You get nothing!
April 10, 2026
Unprompted review
Reply from UK ETA Online
Dear Reimo,
We sincerely apologize for any confusion regarding the additional fee. The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We can see in our records that your application has been already cancelled and refund is initiated from our end. If you need any further assistance please feel free to reach out, our support team will help you.
Kind regards,
UK ETA Online Support
Easy to use.
April 10, 2026
Unprompted review
Reply from UK ETA Online
Dear Boris,
Thank you for taking the time to share your feedback with us. We’re truly delighted to hear that you found our product easy to use. Providing a seamless, intuitive, and user-friendly experience is one of our top priorities, and it’s incredibly rewarding to know that this has been reflected in your experience.
Our team works hard to design features that are simple to navigate while still being effective and reliable, so your positive comment reassures us that we’re on the right track. We believe that ease of use plays a crucial role in delivering value, and your feedback motivates us to continue refining and improving every aspect of our product.
Thank you once again for your support!
Kind regards,
UK ETA Online Support
0/10
0/10, scam website. They're claiming on their website that they have "no hidden costs" but then charge you 100 USD extra per person. The website says one cost, and then a completely different amount of money shows up when you are about to approve the transaction. Of course I did not approve, but they took my money anyway. Which is illegal. And no answer from their "customer service". Complete scam.
March 30, 2026
Unprompted review
Reply from UK ETA Online
Dear Johanna,
Thank you for your review. We sincerely apologize for any confusion regarding the additional fee.
The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We can see in our system that we contacted you several times to complete your application, but we did not receive a response, so we were unable to finalize the process. Also there is no record of you contacting us for more information.
If you reach out to our support team, we’ll be happy to review your case and arrange a refund if applicable. Share your details and message via contact form, Our team will get in touch.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Elizabeth,
Thank you for your review. We sincerely apologize for any confusion regarding the additional fee.
The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We would like to clarify that our pricing is displayed prior to payment confirmation. A charge cannot be processed without successful authorization through the payment gateway.
Kind regards,
UK ETA Online Support
It was easy
It was easy, than the person who reviewed contacted us via email, after sending what was missing we got approved!
Thanks
April 7, 2026
Reply from UK ETA Online
Dear John,
Thank you so much for your kind feedback!
We’re really glad to hear that you found the process easy and straightforward. It’s especially great to know that our review team was able to promptly reach out, guide you on what was missing, and help you complete everything smoothly. Providing timely support and clear communication is something we truly value.
We’re happy everything worked out and that you received your approval without unnecessary delays. Your experience is exactly what we strive for—simple, efficient, and supportive every step of the way.
Thank you again for choosing our service, and we’ll be here whenever you need assistance in the future!
Kind Regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Gladys,
Thank you for your feedback!
We’re delighted to hear that you found the process quick and easy to follow. Providing a simple, clear, and efficient experience is one of our top priorities, so it’s great to know we met your expectations.
If there’s anything we can do to make your experience even better or if you have any suggestions, we’d love to hear from you. We truly appreciate your support and look forward to assisting you again in the future!
Kind Regards,
UK ETA Online Support
They intented to charge a 130 USD fee…
They intended to charge a $130 fee instead of £16. It's outrageous this website comes first in the search results
April 6, 2026
Unprompted review
Reply from UK ETA Online
Dear María,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name. Please send us your order number or more information about your visit, and we’ll gladly review the matter in detail. You can share your details via WhatsApp or through our contact form, and our support team will be happy to help.
Kind regards,
UK ETA Online Support
Fast service
Yes, I had to pay 216 euro for fast service but it was my fault. And I did it 10 minutes before my drop bag. So it was soo good fast jobb :)
April 5, 2026
Reply from UK ETA Online
Dear Agnieszka,
Thank you for your feedback! We’re glad we could assist you in such a last-minute situation and that everything worked out smoothly before your drop-off time.
We understand that urgent applications can be stressful, so it’s great to hear our fast service met your expectations when you needed it the most. Your experience highlights exactly why we aim to provide quick and reliable support.
We truly appreciate your trust in us and are happy we could help make your journey possible. If you ever need assistance again, we’re here for you!
Kind regards,
UK ETA Online Support
First I get an approval
First I get an approval. Then I’m told to start all over again. And so on and on and on. I think, it’s the old song about the middle man again. Somebody is trying to steal money. Rotten system
April 5, 2026
Unprompted review
Reply from UK ETA Online
Dear Bendt,
Thank you for your review. We sincerely apologize for any confusion regarding the additional fee.
The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We’re pleased to confirm that your application was successfully approved. Our team continuously monitored and reviewed your submission to ensure a smooth and timely process from start to finish.
We appreciate your feedback and thank you for choosing our service.
Kind regards,
UK ETA Online Support
Please improve transparency.
Rating: 3/5
This website initially gave me a very negative experience. While they charge the standard ETA fee (which is perfectly normal), they also added a significantly inflated amount without clear warning until the moment of payment.
In my case, I was charged €247 — a completely disproportionate and unjustified fee, which felt extremely misleading and raised serious concerns at the time.
However, after contacting them, I have to acknowledge that they did follow through on their word and issued a full refund within the promised timeframe. I appreciate that they ultimately resolved the issue correctly.
That said, I strongly encourage them to improve transparency in their pricing practices. Being clearer about all charges upfront would help avoid confusion, frustration, and potential rejection from future customers.
April 4, 2026
Unprompted review
Reply from UK ETA Online
Dear Miguel,
We’re sorry to hear that there was some difficulty understanding the value-added features included in our service. We always aim to be transparent about what we provide. As a gesture of goodwill, we have processed a refund for your order according to our records. Please feel free to reach out if you need any further clarification.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Daniel,
Thank you so much for your kind words!
We’re delighted to hear that you had a smooth and efficient check-in experience. Providing quick and seamless service is something our team truly prioritizes, and it’s wonderful to know it made a positive difference during your stay.
Your feedback motivates us to keep delivering the same level of efficiency and care to all our guests. We look forward to welcoming you again soon!
Kind Regards,
UK ETA Online Support
Very good and prompt service
Very good and prompt service. All done online, which was helpful.
I guess it’ll be tested when I travel to the UK in July of this year.
April 2, 2026
Unprompted review
Reply from UK ETA Online
Dear Glenn,
Thank you for your kind feedback!
We’re glad to hear that you found the process smooth, quick, and convenient to complete entirely online that’s exactly what we aim for.
You’re absolutely right the real test comes during travel, and we’re confident everything will go just as smoothly when you visit the UK in July. If you need any assistance before your trip, feel free to reach out we’re always here to help.
Wishing you a fantastic and stress-free journey ahead!
Kind regards,
UK ETA Online Support
There was no price information up until…
There was no price information up until the card app was asking for authorisation. I was expecting 19£ (the basic fee stated) and got $138 The fact that it was in dollars also spooked me. There should be a final info check on the bill on your oficial page before the fact.
April 2, 2026
Unprompted review
Reply from UK ETA Online
Dear Luís,
Thank you for your feedback—we truly appreciate you taking the time to share your experience.
We’re sorry to hear that the pricing came as a surprise and caused frustration for you. We understand how important transparency is when making online purchases, and we regret that this was not clear enough during your application process.
The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
# facilitated photo submission
Your feedback is important to us, and we are actively working to improve how pricing and service details are communicated upfront to avoid similar situations in the future.
If you would like to discuss your case further, please don’t hesitate to reach out to our support team—we’re here to help.
Kind regards,
UK ETA Online Support
The website was user friendly and easy…
The website was user friendly and easy to navigate with clear instructions. The approval was also very quick.
April 1, 2026
Reply from UK ETA Online
Dear Narine,
Thank you for your kind feedback! We're delighted to hear that you found our website user-friendly and easy to navigate. It's great to know that the clear instructions and quick approval process met your expectations. We truly appreciate your support and look forward to serving you again!
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Daniel,
Thank you for your feedback! We're glad to hear that you found the process fast, easy, and simple. Providing a smooth and hassle-free experience is exactly what we strive for. We appreciate your support and look forward to assisting you again in the future!
Kind regards,
UK ETA Online Support
Easy
Easy and fast. I had a problem, but they promptly helped me and resolved it within a week.
March 30, 2026
Unprompted review
Reply from UK ETA Online
Dear Melissa,
Thank you for your kind feedback! We’re glad to hear that your experience was smooth and efficient. It’s especially reassuring to know that our team was able to address your issue promptly and resolve it within a week. Providing quick and effective support is something we truly strive for, and your words encourage us to keep delivering the best service possible. If you ever need assistance again, we’re always here to help!
Kind Regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Clifford,
Thank you for your feedback. We’re delighted to hear that you found the process easy to navigate.
We strive to make our platform simple, clear, and user-friendly so that our customers can complete their applications without any difficulty. It’s great to know that your experience was smooth and straightforward.
We truly appreciate your support and look forward to serving you again.
Kind regards,
UK ETA Online Support
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