I didn't know what you would charge me until after I had finished and my credit card showed the almost 300 Euros it cost for me and the same for my wife. Other online ETA costs just 26 Euros, but the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very difficult time submitting the passport and photos. I don't see why they won't accept a scan of a passport; it's as clear as technology can make it. I took many different photos of the pa... See more
Company replied
The online approach was great I did get 3 error messages that were not accurate I resubmitted everything exactly as input and was approved ( check you address input line to see where the STATE ge... See more
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It's quick but easy to follow but there is only one problem one needs to guess. My photo was not accepted, however I received info: "Hey, check ALL data you provided.' Couldn't you clearly state:... See more
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Company details
Written by the company
Founded with a vision to simplify UK travel authorisation processes, UK ETA Service has evolved into the most trusted platform for electronic traveler authorisation applications. Our journey began when we recognized the complexity many travelers faced when navigating UK entry requirements. What started as a small consultancy helping individual travelers has grown into a comprehensive digital platform serving thousands of applicants monthly. We've continuously adapted to changing UK immigration policies, ensuring our clients always receive the most current and accurate guidance. Our commitment extends beyond mere application processing. We believe in educating travelers about UK visa requirements, providing transparent information about the ETA application process, and delivering exceptional customer service that builds lasting relationships with our clients.
Contact info
United States
- uketaonline.net
3.2
Average
458 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What was really great was the speed at…
What was really great was the speed at which we received the approval.
However what was not good was the fact the website said the fee was 20 pounds UK and while I used a UK debit card with TSB, I was charged 103 poundsUK!
Do not understand this. The 20 pounds seeed reasonable as a Canadian friend of mine paid 10 pounds last year so 20 at this time seemed OK!
May 15, 2026
Reply from UK ETA Online
Dear Betty,
Thank you for sharing your feedback. We are delighted to hear that you were pleased with the speed at which your approval was processed, as providing fast and efficient service is one of our top priorities.
We also appreciate you raising your concern regarding the fee charged. We understand how this may have been confusing, especially when you expected the standard £20 government fee and noticed a higher total amount on your transaction.
Please allow us to clarify that the total amount charged included not only the standard application fee, but also a range of additional premium support services selected as part of the application process. These services are designed to provide applicants with a smoother, faster, and more secure experience, and include:
• Real-Time Monitoring of your application status
• Expert Application Review to help minimize errors
• Facilitated Photo Submission assistance
• Automatic Discrepancy Handling in case corrections are needed
• Faster Processing support services
• 100% ETA Application Approval Guarantee
These optional services are separate from the standard government fee and are intended to provide additional convenience and support throughout the application process.
We understand that fee transparency is extremely important, and we truly value your feedback regarding how the pricing information is presented. Comments like yours help us improve communication for future applicants.
Thank you once again for choosing our service, and we’re very pleased that your approval was received quickly and successfully.
Kind Regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Sven,
Thank you so much for your wonderful feedback! We’re truly happy to hear that you had a great experience and that everything worked perfectly for you in no time. Our team is dedicated to providing service that is not only fast and reliable but also smooth and stress-free, so it’s incredibly rewarding to know we met your expectations.
Your kind words motivate us to continue improving and delivering the highest level of service to every customer. We genuinely appreciate your trust, support, and the time you took to share your experience with us.
Thank you once again for choosing us. We look forward to serving you again and providing you with another excellent experience in the future!
Kind Regards,
UK ETA Online Support
Do NOT use
Do NOT use! Insane prices for something done much much cheaper through offical sites. This is NOT an offical site which barely helps you and charges an absurd fee.
May 1, 2026
Unprompted review
Reply from UK ETA Online
Dear Daniël,
We’re sorry to hear that there was some difficulty understanding the value-added features included in our service. Our service includes several value-added features in addition to the core ETA service, which is why an additional charge applies. We take all concerns seriously;
However, we’re unable to locate any record of an interaction or registration under the listed details. If this was a genuine experience, we would truly welcome the opportunity to make it right. Please reach out to us directly so we can assist you further.
Kind regards,
UK ETA Online Support
User friendly
User friendly, easy to follow and very clearly constructed application form with excelent feedback.
May 14, 2026
Reply from UK ETA Online
Dear Mirosław,
Thank you very much for your thoughtful and encouraging feedback. We’re extremely pleased to hear that you found the application form user-friendly, easy to follow, and clearly structured throughout the process. Our goal is to create an application experience that is simple, intuitive, and accessible for everyone, so it’s wonderful to know that the form and guidance met your expectations.
We’re also especially glad that you appreciated the clear feedback provided during the application process. Ensuring that applicants feel informed and supported at every step is very important to us, and your comments reassure us that these efforts are making a positive impact.
Your feedback is truly valuable and motivates our team to continue improving and delivering the best possible experience for all users. Thank you once again for taking the time to share your experience and for your kind words.
Kind Regards,
UK ETA Online Support
Immediate feedback
Immediate feedback - immediate help when needed. Easy for the luddite like me.
May 14, 2026
Reply from UK ETA Online
Dear Suzanne,
Thank you for your thoughtful feedback. We’re delighted to hear that the immediate feedback and timely support made such a positive difference to your experience. Knowing that you found the process straightforward and easy to navigate — especially if technology isn’t always your comfort zone — is exactly what we aim for. Our goal is to provide quick, clear help whenever it’s needed, without making things feel complicated or overwhelming. We truly appreciate your kind words and your trust in us.
Kind Regards,
UK ETA Online Support
Misleading Pricing and Hidden Fees
The website looks like an official UK ETA application page, but the extremely high processing fees were not clearly disclosed during checkout. We only realized after payment that we had been charged almost 360 USD for 3 ETAs. Refund request was refused. Very misleading experience.
May 10, 2026
Unprompted review
Reply from UK ETA Online
Dear Daniel,
We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously;
However, we cannot locate a record under the details provided. You might have used some other website as the details you mentioned in your review do not match with ours. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately.
Kind regards,
UK ETA Online Support
This is not the official UK website
This is not the official UK website.
They act like they are official and you have no idea what it is going to cost until it is too late.
This site is a scam.
Go to the official site
They charge you 99Euro more than the official site and give no advantage.
The official site works perfectly and it costs 20 pounds
Go to gov dot uk slash eta
May 13, 2026
Unprompted review
Reply from UK ETA Online
Dear Richard,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our service includes several value-added features in addition to the core ETA service, which is why an additional charge applies. We take all concerns seriously;
However, we’re unable to locate any record of an interaction or registration under the listed details. It is possible that you might have used some other website and not ours. If this was a genuine experience, we would truly welcome the opportunity to make it right. Please reach out to us directly so we can assist you further.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Melike,
Thank you so much for your wonderful review.
We are delighted to hear that you had an easy and pleasant experience with us. Our team always strives to provide smooth, friendly, and hassle-free service to every customer, so your feedback truly means a lot.
Your kind words motivate us to continue improving and delivering the best experience possible. We sincerely appreciate your support and trust in our service.
We look forward to serving you again soon. Thank you once again for your valuable feedback!
Kind Regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Henri,
Thank you for taking the time to share your valuable feedback with us.
We truly appreciate your comments and are glad to know about your experience. Your feedback helps us improve our services and continue providing the best possible support.
We are grateful for your trust and support. If you have any further suggestions or concerns, please feel free to reach out to us anytime.
Thank you once again.
Kind Regards,
UK ETA Online Support
Very bad experience
Very bad experience. Despite paying €623.69, I received no ETA, no documents, and no confirmation. Communication was also problematic. I had to report the issue to my bank.
Please be careful and check exactly who you are paying before making any payments.
May 3, 2026
Unprompted review
Reply from UK ETA Online
Dear Thorben,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our service includes several value-added features in addition to the core ETA service, which is why an additional charge applies. We take all concerns seriously;
However, we’re unable to locate any record of an interaction or registration under the listed details. There is a possibility that you might have used some other service providers website.
If you think you used our website and if this was a genuine experience, we would truly welcome the opportunity to make it right. Please reach out to us directly so we can assist you further.
Kind regards,
UK ETA Online Support
Easy to use when following the prompts…
Easy to use when following the prompts and very fast response. Thank you
May 12, 2026
Reply from UK ETA Online
Dear Nathalie,
Thank you so much for your wonderful feedback! We’re delighted to hear that you found our process easy to use and that the prompts helped guide you smoothly through the application. Our team always strives to provide a fast, simple, and efficient experience for every customer, so it’s truly encouraging to know we met your expectations.
Your kind words and appreciation mean a lot to us and motivate us to continue delivering excellent service. If you ever need any further assistance or have any questions in the future, please don’t hesitate to reach out. We’ll always be happy to help.
Thank you once again for choosing our service!
Kind Regards,
UK ETA Online Support
Seems to be a fake shop
Seems to be a fake shop. Instead of regular payment for ETA it requested 144 USD which was only announced one step before final payment.
May 12, 2026
Unprompted review
Reply from UK ETA Online
Dear User,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our service includes several value-added features in addition to the core ETA service, which is why an additional charge applies. We take all concerns seriously; The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
However, we’re unable to locate any record of an interaction or registration under the listed details. If this was a genuine experience, we would truly welcome the opportunity to make it right. Please reach out to us directly so we can assist you further.
Kind regards,
UK ETA Online Support
Quick and clear directions
May 11, 2026
Reply from UK ETA Online
Dear PIETER,
Thank you for your kind feedback! We’re glad to hear that you found our directions quick, clear, and easy to follow. Our goal is to make the entire application process as simple and straightforward as possible for every traveler, and it’s great to know that your experience reflected that.
We continuously work on improving our guidance and support so customers can complete their applications with confidence and without unnecessary delays or confusion. Your feedback truly motivates our team to keep providing clear instructions and reliable assistance throughout the process.
Thank you again for choosing our service, and we hope to assist you again in the future whenever you travel.
Kind Regards,
UK ETA Online Support
Amazing support of Agent Andy
Amazing support of Agent Andy, extremely smooth cooperation and approval process.
May 11, 2026
Reply from UK ETA Online
Dear Anna,
Thank you for sharing your wonderful feedback with us!
We are thrilled to hear that you had an excellent experience and that the cooperation and approval process was extremely smooth. Providing seamless support and ensuring a hassle-free experience for our customers is always our top priority.
Your kind words and appreciation truly encourage our team to continue delivering the highest level of service and support. We will be sure to pass along your compliments to Andy as well.
Thank you once again for your trust and support. We look forward to assisting you again in the future.
Kind Regards,
UK ETA Online Support
Very Quick and smooth
May 11, 2026
Reply from UK ETA Online
Dear Zainab,
Thank you so much for your wonderful review!
We are delighted to hear that you had a very quick and smooth experience with us. Your appreciation for our detailed preparation truly means a lot to our entire team. We continuously strive to provide efficient service while maintaining the highest level of quality and attention to detail.
Your feedback motivates us to keep delivering the best experience possible. We truly value your support and look forward to serving you again in the future.
Thank you once again for your kind words.
Kind Regards,
UK ETA Online Support
The site is well explained
The site is well explained , the service is fast, communication is very good. It’s perfect!
May 10, 2026
Reply from UK ETA Online
Dear Mariette,
Thank you very much for your wonderful feedback.
We are delighted to hear that you found our website clear and easy to understand, and that you were satisfied with the speed of our service and communication. Delivering a smooth, reliable, and professional experience is always our priority, so it is truly rewarding to know we met your expectations.
Your kind words about our service being “perfect” mean a great deal to our entire team. Feedback like yours motivates us to continue maintaining high standards and continuously improving our customer experience.
We sincerely appreciate you taking the time to share your experience and your trust in our service. We look forward to assisting you again in the future.
Kind Regards,
UK ETA Online Support
I did not know that I need to get the…
I did not know that I need to get the ETA. my flight is tomorrow, I was a little panicked. It turns out ok with my smartphone. Thank you.
May 10, 2026
Reply from UK ETA Online
Dear Reiko,
Thank you for sharing your experience. We’re really glad to hear that everything worked out fine for your upcoming flight and that your smartphone helped you get the information you needed in time.
We understand how stressful travel situations can be, especially when important details like ETA are unclear. It’s good to know you were able to resolve things quickly and that the outcome was positive.
Your feedback is valuable to us, and it helps highlight the importance of making travel information more accessible and easy to understand. If there’s anything we can do to make your experience smoother in the future, please don’t hesitate to let us know.
Wishing you a safe and pleasant journey tomorrow!
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Ernesto,
Thank you for your feedback! We’re glad to hear that you found our service quick, easy, and convenient. Providing a smooth and hassle-free experience is always our goal.
We also appreciate your honest comments regarding the pricing. We continuously work to deliver reliable service, expert assistance, and a seamless process that brings value to our customers. Your feedback is truly valuable to us and helps us improve our services further.
Thank you again for choosing us — we truly appreciate your support and hope to assist you again in the future!
Kind regards,
UK ETA Online Support
Your website was so much easier to use…
Your website was so much easier to use than the one I needed to get and expedited passport (United States) they could use the people who setup your website.
May 9, 2026
Reply from UK ETA Online
Dear Carol,
Thank you so much for your amazing feedback! We’re truly delighted to hear that you found our website easy, smooth, and user-friendly. Our goal is always to make the entire process as simple and stress-free as possible, so knowing that your experience stood out so positively means a great deal to us.
Your appreciation for the website and overall experience is incredibly encouraging for our team. We continuously work to provide a seamless service, and feedback like yours reassures us that we’re moving in the right direction.
Thank you once again for your kind words and support. It was a pleasure assisting you, and we look forward to serving you again in the future!
Kind regards,
UK ETA Online Support
Estafa. Truffa. Thieves.
Estafa, fraude, trick, scam, truffa, arnaque, betrug....
El problema es que cuando se llega aquí ya te ha ROBADO.
THEY ARE REAL THIEVES!!!
May 5, 2026
Unprompted review
Reply from UK ETA Online
Dear Inmaculada,
We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously;
However, we cannot locate a record under the your name. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately.
Kind regards,
UK ETA Online Support
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