I didn't know what you would charge me until after I had finished and my credit card showed the almost 300 Euros it cost for me and the same for my wife. Other online ETA costs just 26 Euros, but the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very difficult time submitting the passport and photos. I don't see why they won't accept a scan of a passport; it's as clear as technology can make it. I took many different photos of the pa... See more
Company replied
The online approach was great I did get 3 error messages that were not accurate I resubmitted everything exactly as input and was approved ( check you address input line to see where the STATE ge... See more
Company replied
It's quick but easy to follow but there is only one problem one needs to guess. My photo was not accepted, however I received info: "Hey, check ALL data you provided.' Couldn't you clearly state:... See more
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Company details
Written by the company
Founded with a vision to simplify UK travel authorisation processes, UK ETA Service has evolved into the most trusted platform for electronic traveler authorisation applications. Our journey began when we recognized the complexity many travelers faced when navigating UK entry requirements. What started as a small consultancy helping individual travelers has grown into a comprehensive digital platform serving thousands of applicants monthly. We've continuously adapted to changing UK immigration policies, ensuring our clients always receive the most current and accurate guidance. Our commitment extends beyond mere application processing. We believe in educating travelers about UK visa requirements, providing transparent information about the ETA application process, and delivering exceptional customer service that builds lasting relationships with our clients.
Contact info
United States
- uketaonline.net
3.2
Average
459 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from UK ETA Online
Dear Gerhard,
Thank you very much for taking the time to share your feedback. We’re truly pleased to know that you found the instructions clear and easy to follow—that’s something we put a great deal of thought and effort into.
Our goal is always to ensure that every step is presented in a simple, structured, and user-friendly way so that you can move forward with confidence and without confusion. Knowing that this clarity made a positive difference in your experience is incredibly encouraging for our team.
Thank you once again for your support—we look forward to assisting you again in the future.
Kind Regards,
UK ETA Online Support
Clear instructions and reliable…
Clear instructions and reliable service. Would use again.
March 23, 2026
Reply from UK ETA Online
Dear Tristan,
Thank you for your wonderful feedback! We're delighted to hear that you found our instructions clear and our service reliable—that’s exactly what we aim to deliver every time. Ensuring that everything is easy to understand while maintaining consistency and dependability is a top priority for us, so it’s great to know your experience reflected that.
We truly appreciate you taking the time to share your thoughts, and your trust means a lot to our team. It’s fantastic to hear that you would choose to use our service again, and we’ll be here ready to provide the same level of clarity and reliability whenever you need us. Looking forward to serving you again soon!
Kind Regards,
UK ETA Online Support
Money taken from my credit card when I rejected the payment.
Due to the stress situation I am having at the moment I enter to request the ETA and did not realized that it was not the official website. I saw the cost when I had to approve the credit card and I pressed CANCEL THE TRANSACTION and the money was still taken. I cannot afford to miss this money. Please I need to be refounded. Order number ETA 2308186. How does it work to get the money back. Please reply to me asap.
April 29, 2026
Unprompted review
Reply from UK ETA Online
Dear Renata,
We’re sorry to hear about your experience and understand your concern, especially during a stressful situation. Please be assured that we take such matters seriously and are here to help you resolve this as quickly as possible.
We have checked records in our system with the details you have provided and we can see that your order is already cancelled and refund is initiated from our end.
If you still need any assistance regarding your anything you can reach out to our Support Team, they will assist you.
Kind regards,
UK ETA Online Support
Everything very clear and fast answer
April 28, 2026
Reply from UK ETA Online
Dear Nelson,
Thank you so much for your thoughtful review! We're really pleased to hear that you found everything clear and the service fast—that’s exactly the standard we strive to maintain for every experience. Making things easy to understand while delivering promptly is very important to us, so your feedback reassures us that we're on the right track.
We truly appreciate you taking the time to share your experience, and your support motivates our team to keep improving and delivering even better service. We look forward to assisting you again in the future!
Kind Regards,
UK ETA Online Support
TOTAL SCAM
TOTAL SCAM
They charge way more than supposed to for doing absolutely nothing. Use the official app instead and avoid this SCAM.
April 28, 2026
Unprompted review
Reply from UK ETA Online
Dear Javier,
We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously;
However, we cannot locate a record under the details provided. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately.
Kind regards,
UK ETA Online Support
Avoid this service at all costs.
Avoid this service at all costs.
I was charged around £200 more than the exact same UK ETA application costs on the official government website. There is absolutely no justification for this kind of markup, and the way it’s presented makes it very easy to believe you’re using an official channel.
I even tried to cancel within 20 minutes of applying, but they refused to process the cancellation. That alone says a lot.
This is highly misleading and, in my opinion, takes advantage of people who don’t know better.
Save your money and apply directly through the official UK government site instead.
If you’ve already paid, contact your bank or credit card provider immediately and request a chargeback. I did this myself and was able to get my money back.
Very disappointing experience. I strongly recommend others stay away.
Dear UK ETA Online,
I can confirm this is a genuine experience.
I was charged significantly more than the official UK ETA application fee for a service that can be completed directly through the official government website. Regardless of how you describe “value-added features,” the price difference of around £200 is excessive and not clearly justified.
I also attempted to cancel within 20 minutes of applying, but my request was not processed. That is a key part of my complaint.
As for not being able to locate my details, I suggest you review your records more carefully. I am willing to provide documentation if necessary, but I will not take this conversation off a public platform.
I have already resolved the issue through my bank via a chargeback, which further reflects my experience.
I stand by my review and encourage others to use the official UK government website to avoid unnecessary charges.
Kind regards,
Ashfaq
January 18, 2026
Unprompted review
Reply from UK ETA Online
Dear Ashfaq,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our service includes several value-added features in addition to the core ETA service, which is why an additional charge applies. We take all concerns seriously;
However, we’re unable to locate any record of an interaction or registration under the listed details. If this was a genuine experience, we would truly welcome the opportunity to make it right. Please reach out to us directly so we can assist you further.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Theodosia,
Thank you so much for your kind words! We're really glad to hear that you found our service efficient. Delivering quick and reliable results is something we always strive for, so your feedback truly means a lot to us.
We appreciate your support and look forward to assisting you again in the future!
Kind Regards,
UK ETA Online Support
NOT AN OFFICIAL GOVERNMENT WEBSITE
€198 processing fee on a charge of €47.80? Found the reason for this. It is NOT AN OFFICIAL GOVERNMENT WEBSITE! So they are charging 198 euros to use an app to apply for you. Just download the official UK ETA app and apply yourself. Just did it. Cost €24 euros total and application approved in 30 seconds.
DO NOT give this website your details.
EDIT: I see some people stating that it simplifies the process. The downloadable app is super simple and it goes through a simple step by step process. I personally wouldnt want this website to process my application as they only requested passport details and name. NOT everything actually required for an official ETA. So the government want photo of passport, scan of your face, additional photo of you etc. So would you trust that when you get to the UK that this companies UK ETA is valid?
April 28, 2026
Unprompted review
Reply from UK ETA Online
Dear John,
We are sorry you had this experience with our service. We do mention that we provide several value-added services in addition to the core ETA service which is the reason there is an additional charge. We take all reviews seriously and always want to address customer concerns.
However, we have no record of any interaction or registration with this individual listed. If this was a genuine experience, we’d love to make things right—please reach out to us directly.
Kind regards,
UK ETA Online Support
Everything was clear
Everything was clear. But for us old people, it was a little bit difficult to take the right photos. Finally I managed. So all good.
April 28, 2026
Reply from UK ETA Online
Dear Janine,
Thank you for your kind feedback! We’re really glad to hear that everything was clear overall and that you were able to complete the process successfully.
We understand that taking the correct photos can sometimes be a bit challenging, especially if you're not used to it. Your effort and patience are truly appreciated. We’re always looking for ways to make things simpler and more user-friendly for everyone, and your feedback helps us improve.
If you ever need assistance in the future, please don’t hesitate to reach out—we’re always here to help. Thanks again for sharing your experience!
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Juliana,
Thank you very much for your thoughtful and encouraging feedback. We are truly delighted to know that you found our service diligent and of high quality. Your words mean a great deal to our entire team.
We consistently strive to maintain the highest standards in everything we do, and it is incredibly rewarding to see our efforts recognized and appreciated. Feedback like yours motivates us to continue improving and delivering the best possible experience to all our customers.
We are grateful for your support and trust, and we look forward to welcoming you again and serving you even better in the future.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Tanja,
Thank you for your feedback! We’re glad to hear that you experienced prompt service with us. Providing quick and efficient support is something we always strive for, and it’s great to know we were able to meet your expectations.
Our team is committed to ensuring a smooth and timely experience for all our users, and your feedback reassures us that we’re on the right track. If there’s ever anything more we can assist you with or any suggestions you’d like to share, please feel free to reach out—we’re always here to help.
We truly appreciate your support and look forward to serving you again.
Kind Regards,
UK ETA Online Support
Intuitive application site
Clear instructions, examples and simple interface. Instantaneous feedback on the entered data and nearly instantaneous approval if the instructions are correctly followed
April 26, 2026
Reply from UK ETA Online
Dear Arkadi,
Thank you so much for taking the time to share your experience with us. We’re truly glad to hear that you found our application process intuitive and easy to navigate.
Our team puts a lot of effort into designing a clear and user-friendly interface, along with detailed instructions and helpful examples, so it’s great to know that these aspects made your experience smooth and straightforward. We’re also pleased that the real-time feedback and quick approval process met your expectations—making the process efficient and hassle-free for our users is always a top priority for us.
Your feedback is incredibly valuable and motivates us to continue improving and maintaining the quality of our platform. If you ever have any suggestions or need assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Thank you once again for your kind words and support.
Kind Regards,
UK ETA Online Support
It was fast and easy
April 24, 2026
Reply from UK ETA Online
Dear Hans,
Thank you for your feedback! We’re really happy to hear that you found the process fast and easy. That’s exactly the experience we aim to provide every customer—quick, smooth, and hassle-free.
Our team puts in continuous effort to simplify every step so you can get what you need without any delays or confusion. Knowing that your experience reflected this means a lot to us.
We truly appreciate you taking the time to share your thoughts. Your feedback motivates us to keep improving and delivering even better service. We look forward to serving you again!
Kind regards,
UK ETA Online Support
Not an official website for UK ETA very expensive
I started filling in the application form on your website. Only at the last screen, I noticed that 277,49 USD was
going to be charged, so aborted the transaction. Surprisingly, I saw the transaction billed anyway. This is fraude, steps are taken to urge for a refund....and to notify the authorities of this scam.
April 24, 2026
Unprompted review
Reply from UK ETA Online
Dear Saskia,
We are sorry you had this experience with our service. We do mention that we provide several value-added services in addition to the core ETA service which is the reason there is an additional charge.The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We take all reviews seriously and always want to address customer concerns. We have checked records in our system with the details you have provided and we can see that your order is already cancelled and refund is initiated from our end.
If you still need any assistance regarding your anything you can reach out to our Support Team, they will assist you.
Kind regards,
UK ETA Online Support
DO NOT USE THIS.
DO NOT USE THIS.
They collect your credit card info and never tell you the price. You put in your application and still no process is displayed. I only found out when I checked my account. They charged me $170. I read online its only $25. This is a rip off. I Iimmediately called and canceled. They refunded me bit it takes 7-10 business days.
April 24, 2026
Unprompted review
Reply from UK ETA Online
Dear Kevin,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our service includes several value-added features in addition to the core ETA service, which is why an additional charge applies. We take all concerns seriously;
However, we’re unable to locate any record of an interaction or registration under the listed details. If this was a genuine experience, we would truly welcome the opportunity to make it right. Please reach out to us directly so we can assist you further.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Luca,
We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously; however, we cannot locate a record under the details provided. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Dirivier,
Thank you for your feedback and for appreciating the speed of our service.
We would also like to highlight that our fee is structured not just around processing, but around a complete premium value-added service experience designed to ensure accuracy, speed, and peace of mind throughout the process. This includes:
✅ Real-Time Monitoring of your application status
✅ Expert Application Review to minimize errors and delays
✅ Facilitated Photo Submission for convenience and compliance
✅ Automatic Discrepancy Handling to proactively resolve issues
✅ 100% ETA Application Approval Assurance (as per eligibility criteria)
✅ Faster Processing and Approval compared to standard timelines
These services are included in our professional processing charges, which reflect the end-to-end support, expertise, and priority handling provided to each application.
If you have any further questions or face any issues at any stage, please feel free to contact us—we are always here to assist you.
We truly value your trust and aim to continue delivering both efficiency and reliability in every service we offer.
Kind regards,
UK ETA Online Support
Quick response
April 23, 2026
Reply from UK ETA Online
Dear JWMM,
Thank you very much for your kind review!
We’re delighted to hear that you experienced a quick response from our team. Providing prompt and efficient support is a key priority for us, so it’s incredibly rewarding to know that we met your expectations.
Our goal is always to make the process as smooth and stress-free as possible, and your feedback reassures us that we’re on the right track. We truly appreciate you taking the time to share your experience.
If you ever need any further assistance, please don’t hesitate to get in touch — we’re always here and happy to help.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Svjetlana,
Thank you so much for your kind words! We're really glad to hear that everything went quickly and smoothly for you—that’s exactly the experience we aim to provide.
Your feedback means a lot to our team and motivates us to keep delivering efficient and seamless service. If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Looking forward to serving you again!
Kind Regards,
UK ETA Online Support
It has hidden costs of 100 USD and is…
It has hidden costs of 100 USD and is not the official website. You can do the same process through the app, going to the gov.uk website, and it only costs around 30USD. I have seen reviews, and probably an AI will answer my comment through this page. Possibly, all good comments are bots; no one likes to pay +100USD for the same process.
April 22, 2026
Unprompted review
Reply from UK ETA Online
Dear fernando,
We appreciate you bringing this to our attention. Customer satisfaction is extremely important to us. At the moment, we are unable to find a recent transaction under your name. If you could share your order number or more information about your experience, we would be happy to look into this right away. You can share your details via our contact form, and our support team will be happy to help.
Kind regards,
UK ETA Online Support
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