Very impressive supplier, Fiona reacted immediately to a problem and solved it straightaway Cannot ask for any more! Will use them again in future as I have full confidence in them
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Received an ordered item which arrived when stated. Unfortunately one of the items was brocken. I sent an email off with a picture and received a response within 5 mins. I was offered a replacement or... See more
The item I bought was damaged on receipt. I contacted the company by email and they happily replaced the item free of charge which arrived within a couple of days. Excellent service, a big thanks to... See more
Ordered log edging in different sizes for our borders. Arrived so quickly. Such brilliant quality and we’re sure will last for many years. Excellent price. Was exactly what we were looking for. We are... See more
Company details
Information provided by various external sources
UK Garden Supplies - Large online Garden Centre
Contact info
United Kingdom
- ukgardensupplies.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered within 48hours and order as…
Delivered within 48hours and order as advertised.
We are delighted with the purchase of a Garden Arch
We are delighted with the purchase of a Winchester Garden Arch. Made to a high standard and was easy to put together. Excellent value for money. Fiona, in Customer Services, promptly resolved an issue with supply - great customer service!
Excellent Company
Excellent customer service from this retailer and product purchased was both good value for money and of high quality, so pleased with my purchase
We were looking for a sturdy arch…
We were looking for a sturdy metal arch. I wrote to ask about the description- email response same day. We ordered the arch and it arrived within two days and we are very pleased. It is exactly as described and looks perfect in our garden
Order and delivery of log roll
Placed an order for log roll on the Sunday, then called on the Monday to confirm. Was informed that they were out of the particular size I wanted and was offered an alternative at the same price. Took delivery at lunchtime today ( Tuesday) and I live way down in the south west. Forget the rest, these are the best . First class service all round.
Great quality and service
Ordered large qty of log roll for garden on monday night. By wed morning it was delivered.(charge was very small) Quality way better than garden centres and much much cheaper. Highly recommend. KD Cheshire
Good Customer Service
Placed order Sunday evening and somehow, last character of postcode was missing. Sent them an email when I noticed on Monday and was told that they had already looked up the rest of the postcode and delivery courier already booked. Goods arrived Tuesday lunchtime.
Excellent service.
Great service and quality
Twice now I have used your company, the two large wooden planters are superb, now planted up with a floribunda shrub rose, early bulbs and primroses either side of our front door.
Yesterday I received my second order of an Apsley Plant stand, again excellent quality and very well sealed against the weather..looking forward to seeing the St. Swithun climbing rose cover it this summer.
Your service is excellent and delivery on both occasions was quick and without damage to either item. Seriously wondering if I actually have room for two Peony frames 🤔
Good customer service
I ordered a garden obelisk but when it arrived it wasn’t in perfect condition. I contacted the supplier, got a prompt response and the issue was dealt with quickly and to my satisfaction.
Slow customer service
The item i ordered is exactly what I wanted unfortunately the fixings on it don't work. I have sent 3 emails and made 3 phone calls to try and sort this out and no one responded. Eventually Fiona did contact me and very swiftly sorted the problem and I am now very happy with my purchase. Shame it took so long to sort.
Brilliant obelisks
The obelisks are visually pleasing and very well manufactured. My latest order was foe two Parisian obelisks which was submitted on the Monday and arrived in rural Worcestershire the next day and, as always, being well packaged. I certainly would recommend this company for the quality of it’s products and all round efficiency
Sturdy obelisks with excellent customer service
The obelisks were promptly delivered and well packaged. They are sturdy and I expect them to last decades. Excellent customer service. They promptly and most satisfactorily resolved an issue.
Great All Round
Great price for the items I bought. Emailed to ask delivery time as I couldn’t see it when I checked out (maybe a point to note) but Fiona got back to me promptly to let me know when it would be and arrived on time. Good quality garden plant hoops and much better value than others I’d viewed. Happy customer!
Second order now.
Second order now.
Speedy delivery and competitive pricing!
Great service
Great service, kind and friendly upon emails and deilvery Also great quality stuff.
The Best Rose Arch in the World
Ordered a rose arch and it came 2 days.Exactly as described but even better.Measurements were exact but the bronze metal was stunning.
I cannot get over the value and the beauty of the arch.
All round a great experience
Excellent customer service, great choice of quality items. My second purchase from this company, very happy.
Fair and accommodating when challenged with error in order placed.
After eventually receiving a response for the item that was not delivered, the company were very appologetic and accommodating and were eager to resolve the problem ensuring i received priority attention.
9inch log panels
Bought 9 inch log panels. They were constructed to a high standard, easy to install, stained and looked fantastic.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








