Uk Legal Assist Ltd Reviews 30

TrustScore 2 out of 5

1.9

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Rated 4 out of 5 stars

Joe, acting on behalf of Expert Law, was helpful, polite & punctual. He explained things reasonably well and overall I was happy with the service. The only thing that I would add is to please ensure t... See more

Company replied

Rated 1 out of 5 stars

Horrible attitude from a cold caller. Money making and no, I haven't been in an accident

Company details

Written by the company

Launched in 2005, UK legal Assist Ltd has become one of the biggest document signing companies in the country.


Contact info

1.9

Poor

TrustScore 2 out of 5

30 reviews

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1-star

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Rated 1 out of 5 stars

They SABOTAGED my claim.

They SABOTAGED my claim! HORRIBLE COMPANY. Before their intervention, my claim was accepted by solicitors, with a reference number. Legal Assist's INTRUSIVE agent was supposed to take photos of disrepair but photographed my whole house, even behind the cat litter, my laundry basket, the boiler and MY BED!! He never listened to a word I said, behaving like he owned my house. He decided to go into a bedroom that was irrelevant to his report. He even OPENED A CUPBOARD!
He tested areas for dampness that were not listed, and seemed disappointed when he actually got 18% dampness after I insisted on the right place.
His report goes against my claim. He was against us, not supportive of the claim. It's as though he were paid by my landlord to sabotage my claim. He did "well" as, despite 16 major disrepairs, after receiving his myriad of burdening, butchered, unprofessional and totally irrelevant photos, my solicitors have now closed my claim.

March 19, 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Horrible attitude from a cold caller. Money making and no, I haven't been in an accident

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

I’d just like to say a massive thanks to Stephen Douglas

I’d just like to say a massive thank you to Stephen Douglas.

He has been a tremendous help even after moving on from my case. He’s always happy to help and give great advice.

Having no experience with the law or solicitors (bike accident) I wasn’t sure what to expect but he made everything 10x better with a great knowledge about everything and helped with so much - I couldn’t have done it without him.

If I ever have another bike accident, I’ll definitely be back. Thank you SO much, I can’t thank you enough. Hoping life treats you well - highly recommended.

July 8, 2023
Unprompted review
Rated 5 out of 5 stars

The communication was excellent

The communication was excellent, the agent arrived bang on time, was polite and professional and quick. Would recommend their service.

July 7, 2021
Unprompted review
Uk Legal Assist Ltd logo

Reply from Uk Legal Assist Ltd

Thank you for your review, glad to hear you received a prompt and great service.

Rated 5 out of 5 stars

Very quick and efficient service with…

Very quick and efficient service with everything fully explained

June 28, 2021
Unprompted review
Uk Legal Assist Ltd logo

Reply from Uk Legal Assist Ltd

Thank you for you kind review. We are glad you had everything explained to make the process easier for you.

Rated 5 out of 5 stars

Really nice man told me all I needed to…

Really nice man told me all I needed to know about my case . Very helpful

June 28, 2021
Unprompted review
Uk Legal Assist Ltd logo

Reply from Uk Legal Assist Ltd

Thank you for your review, it is appreciated and we are glad that you received all the assistance you required.

Rated 5 out of 5 stars

The gentleman who arrived at my address…

The gentleman who arrived at my address was very helpful and made me feel at ease with filling the forms out, very helpful with the legal wording

Thank you

June 18, 2021
Unprompted review
Uk Legal Assist Ltd logo

Reply from Uk Legal Assist Ltd

Thank you for the review and appreciate the comments about the representative. We will pass this on to them!

Rated 5 out of 5 stars

My experience was amazing

My experience was amazing. He made me feel comfortable and explained everything in detail and answered all questions and queries I had. Very professional. I would definitely recommend.

June 10, 2021
Unprompted review
Uk Legal Assist Ltd logo

Reply from Uk Legal Assist Ltd

Thank you, we are certainly pleased to see you would recommend the service and that you felt comfortable with everything!!

Rated 5 out of 5 stars

Representative arrived on time very…

Representative arrived on time very professional explained paperwork and process very well and efficiently

June 10, 2021
Unprompted review
Uk Legal Assist Ltd logo

Reply from Uk Legal Assist Ltd

Thank you for taking the time to leave a review, your feedback is very important to us so we will pass this on to the representative. Thank you.

Rated 5 out of 5 stars

The rep that came out was so friendly…

The rep that came out was so friendly understanding and answered any questions that I had and made me feel at ease with the whole process nothing but praise and thanks for making a difficult time easier

June 4, 2021
Unprompted review
Uk Legal Assist Ltd logo

Reply from Uk Legal Assist Ltd

Thank you, we will make sure that your kind comments are passed on to the representative who attended.

Rated 5 out of 5 stars

Legal documents day.

The rep arrived in excellent time, explained the documents completely and the process that I was about to embark on. There was no pressure and I felt comfortable at all times.

June 4, 2021
Unprompted review
Uk Legal Assist Ltd logo

Reply from Uk Legal Assist Ltd

We are pleased to see that you were at ease with process and thank you so much for your review.

Rated 5 out of 5 stars

Excellent company the guy who visited…

Excellent company the guy who visited me was extremely helpful and explained everything very well made me feel alot more relaxed about going ahead with my claim

June 1, 2021
Unprompted review
Uk Legal Assist Ltd logo

Reply from Uk Legal Assist Ltd

Thank you for taking the time to leave a review, we are very pleased to hear that you found the service to be explanatory and make you feel at ease. We will pass on your comments. Thank you.

Rated 5 out of 5 stars

As a ex copper he was very helpful and…

As a ex copper he was very helpful and kept his distance all the time

May 28, 2021
Unprompted review
Uk Legal Assist Ltd logo

Reply from Uk Legal Assist Ltd

Thank you for leaving your review, we do appreciate your comments and will pass this over to the representative.

Rated 5 out of 5 stars

Well and truly friendly very reliable…

Well and truly friendly very reliable lovely service lovely man top ten

May 28, 2021
Unprompted review
Uk Legal Assist Ltd logo

Reply from Uk Legal Assist Ltd

Thank you for taking the time to leave a review. We are so please to see you have had a great service, we will pass your comments on to the representative.

Rated 4 out of 5 stars

UK legal assist customer service

Joe, acting on behalf of Expert Law, was helpful, polite & punctual. He explained things reasonably well and overall I was happy with the service. The only thing that I would add is to please ensure two metre distance and proper mask fitting at all times in future as I’m a carer for a vulnerable individual. Thanks

May 25, 2021
Unprompted review
Uk Legal Assist Ltd logo

Reply from Uk Legal Assist Ltd

Thank you for your review. Your feedback is very important to us. We will be looking in to your comments further but thank you and I am glad that you did receive a good clear explanation.

Rated 5 out of 5 stars

The representative was very friendly…

The representative was very friendly and made me feel at ease. He made sure I understood the question before moving onto the next one. The staff have been friendly and caring with their follow up calls

May 25, 2021
Unprompted review
Uk Legal Assist Ltd logo

Reply from Uk Legal Assist Ltd

Thank you so much for your review. It is great to hear that you have had a positive experience. I will pass on your comments to the representative who attended. Thank you!

Rated 5 out of 5 stars

UK Legal Assist Ltd have provided our…

UK Legal Assist Ltd have provided our company with a service for many years and we have always found them to be highly professional and proficient. The team are friendly and nothing is too much trouble and quality of their work we receive is always of a very big standard. I would have no problem with recommending their services to any company.

May 20, 2021
Unprompted review
Uk Legal Assist Ltd logo

Reply from Uk Legal Assist Ltd

Thank you for taking the time to leave us a review. I will certainly pass on your comments to the team and thank you for your kind words.

Rated 5 out of 5 stars

What a fantastic company!

What a fantastic company, polite, well mannered and they really helped me understand everything before I signed the documents which really made me feel at ease. Would 100% recommend using them again!

May 13, 2021
Unprompted review
Uk Legal Assist Ltd logo

Reply from Uk Legal Assist Ltd

Thank you for taking the time to leave your review. We are please to see that you were made to feel at ease and we certainly appreciate the recommendation.

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