Avoid using if you can
I reached out under the ECO 4 scheme to see what I could do to improve my home energy efficiency.
Communication was good to arrange survey, was let down the first time and then a 2nd date agreed… fine… contacted to ask when was best for the work to be completed.
All agreed turned up promptly had I think 5 workmen in the property to complete loft insulation, trickle vents in windows, extractor fan in bathroom and kitchen and improved thermostat and RTV valves on radiators.
Where do I even begin!
I was informed insulation they would remove boards and install insulation but wouldn’t resecure the boards, a ok, I could pay someone to refit the boards.
Trickle vents were installed, didn’t see a problem till I opened the vents, the windows were drilled into and then what seems have taken a saw and butchered the frame!
They left holes in my bathroom window when I called about they said it had been forgotten and they came and installed the following day but this was the worst out of all the vents and serves no purpose! It was hacked into! And couldn’t close the vent!
The previous day the loft installing was absolute shambles, when I popped my head up half way he explained about the size of insulation which was installed fine, I could see he had ripped up half the boards and they were all split in half! I have just been up my loft this week and witnessed the absolute state that it has been left in! Insulation just dumped everywhere, they have pulled half loft boards up and left the other half in and stacked the broken boards on the existing remaining boards and just covered with insulation! It was just piled in areas! Before they left they couldn’t get my ladder back up and said they needed to remove the insulation from where they sit, they seemed to have just chucked this everywhere and all my belongings scattered on top! Not only can I not access my loft safely now, as they have removed the boards surrounding the entrance it’s just absolute carnage and I can’t see why it was left like this! Considering I have not paid but money claimed from government for this is poor! I have emailed, called, messaged and have not been able to get a response from anyone!
On the day the gas engineer asked if he could install an electric heater, he did took a photo and removed? I questioned this as wasn’t on the jobs list for my house, I did make contact the same day and she sent engineers out the 2nd day to fix trickle vent and reinstall and electric heater, which may I add has been installed at an angle 2 inches from floor and plugged into an extension cable to be able to use which shouldn’t be done as it’s a fire hazard!
My bathroom after fan installed was wired off a light and now runs at an angle across the ceiling!
Kitchen fan fitted or wired into existing socket which no longer sits flush to wall and kaulked into place!
I also went into garden to find them drilling into external wall for what I don’t know, left brick colour seeping down wall and they filled with clear silicone when I asked they said it was needed to check even though they had drilled through same said wall for extractor fan so knew what was in it!
I’m just shocked this is funded. Every room was left with debris, I had to carpet clean my landing which still has black marks around their plastic trim.
They spray painted my external wall in a different colour to my house and in the rain so has just dripped all down the wall
When I asked the workmen that came back on 2nd day he gave me a mobile number to call for loft team and it’s not a genuine number! So they didn’t even rectify the main issue I had!
February 4, 2026
Unprompted review