Due to hold ups on one project which was initially going to finish funding a project abroad we applied for a bridging loan. Our initial contact was Kelly, who efficiently started our application and c... See more
Company replied
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See what reviewers are saying
My Bridging Loan Application came with lots of hurdles. Ria was there at evey step with prompt, knowledgeable replies - even to my 'stupid' questions!! Ria was excellent at keeping the process moving... See more
Company replied
I contacted Kelly at UK Property Finance regarding a commercial mortgage product. Her detailed proposals were very clear and her speed of response was exceptional. She followed up every email with a q... See more
Company replied
We contacted UKPF to arrange a Bridging loan to replace an equity release mortgage.I spoke initially with Kelly Garvie who we found to be professional,efficient and amiable.Outlining clearly what w... See more
Company replied
Company details
- Non-Bank Financial Service
- also in
- Alternative Financial Service
- Financial Institution
- Loan Agency
- Mortgage Broker
Written by the company
UK Property Finance is a specialist provider of all types of bridging, development & commercial finance. We are directly authorised and regulated by the Financial Conduct Authority (FCA), FRN 667602. We have been involved in the world of bridging, development finance and commercial finance since 2003 and our staff at UK Property Finance have many years of high level relevant experience in all types of regulated and non-regulated property finance and all carry the required FCA or industry qualifications. As a premier partner with the major lenders we consistently offer our customers the very best rates in the lending market along with a large range of services. There are a great number of benefits when it comes to using our services, such as: Many, many years of experience at the senior level of the finance industry Our Whole of Market status, something which allows us to offer you the best rates! We can provide market leading rates! We are able to cover most finance situations, no matter how difficult you believe yours could be We are Flexible! Our offices open from 9am till 9pm, 7 days a week!
Contact info
Office Block 2, Nursery Court, Kibworth Business Park, Harborough Road, LE8 0EX, Leicester, United Kingdom
- 01164645544
- info@ukpropertyfinance.co.uk
- ukpropertyfinance.co.uk
4.9
Excellent
314 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from UK Property Finance
Thanks Andy. Great feedback. Jade
Didn't call me when arranged to
Didn't call me when arranged to. had to call back. when i did they were helpful.
July 20, 2020
Unprompted review
Reply from UK Property Finance
Hello Mr Hall. Apologies for this and thank you for bringing it to our attention. We have another client with an identical name to you which unfortunately created a mix up. We have put steps in place to try and ensure that this does not happen again with any other client. Thankfully when we did speak, our service was at our normal high standard. All the very best, Jade
Their chat facility is very handy as it…
Their chat facility is very handy as it is very quick and they get straight to the point no messing.
July 18, 2020
Unprompted review
Reply from UK Property Finance
Brilliant Dennis. Glad the live chat was helpful. We are open 7 days and late nights through the week. All the very best Jade
Initial enquiry via chat message
Initial enquiry via chat message.
Very good to the point questions
It’s impressions very good.
July 13, 2020
Unprompted review
Reply from UK Property Finance
Thanks for the feedback Paul. Ill pass on. Jade
spoke to Tim first response clear and…
spoke to Tim first response clear and helpful await developments
July 8, 2020
Unprompted review
Reply from UK Property Finance
Hello Stanley. Many thanks for the kind comments. Jade
Spoke to alisha and was very helpful
Spoke to alisha and was very helpful. Very quick and straight to the point. Thank you for your help alisha.
July 2, 2020
Unprompted review
Reply from UK Property Finance
Thanks for your kind comments Luke. Jade (Office Manager)
Very responsive and helpful.
This was an initial contact to arrange bridging finance. The agent was very prompt and helpful. I hope the rest of the process goes smoothly.
July 2, 2020
Unprompted review
Reply from UK Property Finance
Brilliant. Thanks Mike. All the best. Jade
Thank you
Thank you, The UK property Finance for your efficiency and professionalism. You kept me informed every step of the way via phone and email. Alisha Jethwa was lovely and professional, thank you.
June 21, 2020
Unprompted review
Reply from UK Property Finance
That’s a really good review. Many Thanks. All the very best. Jade
Been chatting with Faye and she was…
Been chatting with Faye and she was very helpful and quick to respond to my queries.
June 16, 2020
Unprompted review
Reply from UK Property Finance
Thank you for your kind review. Faye was working on the late evening rota last night. This was set up as part of our 7 day working pattern to provide financial advice for those who we cannot speak with during standard working hours. I wish you all the very best in your project. Jade (Office manger)
Honest Review
This was my second loan with UK Property Finance. Whilst I had no problems with the first one, I had a few issues with the second one that I had to undertake to resolve on my own behalf. Additionally, I was disappointed to find out that the person who had been my first contact, mysteriously left the company during the pandemic lockdown. Nevertheless, the person who took over, Jade Hands, did a good job to take me to completion.
Overall I would still recommend the company if you want a bridging loan.
May 29, 2020
Unprompted review
Reply from UK Property Finance
Thanks for your review Edward, we have had a look through your file and cannot find the issues that have arose however we have emailed you so that we can look into any concerns. and can take your feedback on board. Regards Jade
First Contact
My first contact was an enquiry regarding a bridging loan.
This was handled by Alisha,who took my details and asked questions regarding the matter.
A very pleasant and professional lady who advised me that details regarding the matter would be mailed to me.
Thank you,Alisha
May 28, 2020
Unprompted review
Reply from UK Property Finance
Great comments Tom, thanks. Ill pass them on to Alisha. Jade
Excellent service from Jade who always…
Excellent service from Jade who always replied to me very promptly. Other Finance Company I tried first were unable to progress very far due to COVID and never replied to phone calls/e-mails unless were chased up. UK Property Finance UK would definitely be my first choice if I needed another Bridging Loan.
May 25, 2020
Unprompted review
Reply from UK Property Finance
Thanks for the review Janet. Really appreciated. We are doing everything that we can to keep our service levels as close to normal as possible and have managed to keep our office open 7 days per week and until 8.30 in the week. All the very best. Gary
Finance in the time of COVID.
Thanks to the team for arranging finance in the middle of the COVID-19 epidemic.It took a little longer than in normal times but it is of great credit to ukpropertyfinance.co.uk that they got the deal over the line.
May 12, 2020
Unprompted review
Reply from UK Property Finance
Thank you so much for the review Paul. These are very difficult times for everyone as we all know but we would never let that stop us from delivering excellent customer service. All the very best for the future. Jade Office Manger.
Lacking the essential service element of the service
The point of a broker is to make a financial deal easier. My unfortunate experience with them is of a series of failures to communicate in a timely manner, relying on me to chase, cajole, resubmit documents and deal with not one but four account managers.
Given the loan was a short-term bridging loan, the extra six weeks it took to complete made the whole point of bridging-loan redundant.
May 6, 2020
Unprompted review
Reply from UK Property Finance
Hello Steve.
Thank you for your feedback. I am sorry to hear that you are unhappy with the service provided.
I have checked your whole case fully, including call recordings and can see no areas whatsoever where you had to chase UKPF. We were always prompt in our dealings with you and any delays, by your own admission, were caused by solicitors arranged by either you or the lender which for obvious reasons are outside our control.
You were informed from the outset both verbally and in writing that UKPF can never guarantee finance or finance in a specific timeframe and as we do not charge any upfront fees for our service, if you were unhappy, you were free to cancel the finance with us at any time prior to drawdown and without penalty. Considering the virtual closedown of the UK property finance industry due to Covid-19, where many lenders and brokers have either shut up shop or are working remotely and on vastly reduced capacities, the timeframe achieved by UKPF far surpassed current industry standards and would be applauded in most sectors.
We do not generally operate with case managers as our opening hours are still 7 days per week and until 8.30pm on weekdays, which would make this impossible. All our highly trained processing team however can act on every case and will do so multiple times daily and in your case, this happened.
Good Luck for the future and thank you once more.
Jade (Office Manager)
Initial contact was through online help…
Initial contact was through online help and chat panel. First impressions are positive and saved time consuming conversations on phone. I will update this review as things progress.
May 1, 2020
Unprompted review
Reply from UK Property Finance
Thanks for the feedback. Our pleasure. Jade
Great help and advice I received from…
Great help and advice I received from them, quick and fast response.
April 27, 2020
Unprompted review
Reply from UK Property Finance
Thanks for the feedback Nima. Really appreciated. Jade
Thank you Alisha for your help and…
Thank you Alisha for your help and advice today you were very polite and cleaner understanding and very professional. Thank you
April 7, 2020
Unprompted review
Reply from UK Property Finance
Hello Lorin. Thanks for your review. Really appreciated. Regards Jade
Alisha Jethwa was outstanding in…
Alisha Jethwa was outstanding in finding us our bridging loan, friendly, helpful, reassuring and extremely professional. It turned a stressful time into calm relief. Our heartfelt thanks Alisha.
March 30, 2020
Unprompted review
Reply from UK Property Finance
Hi Carolynn. Fantastic review. Much appreciated. Jade Office Manger
Taylor Marshall gives excellent customer service.
Over the past year Taylor Marshall has given excellent customer service. I approached UK Property Finance a year ago for a bridging loan, which Taylor managed at completion stage and this month has helped me in completing on a Equity release loan to pay the bridging loan off. She worked tirelessly due to staff leaving and going off sick answering all my questions, putting up with me chasing all the time. Taylor is a fantastic asset to UK Property Finance.
March 30, 2020
Unprompted review
Reply from UK Property Finance
Hi Nicola. Really appreciate your kind review. Not many brokers have the required permissions to handle both bridging & Equity Release so I'm really pleased that we could sort this for you. All the very best for the future. Jade
I looked at 3 different companies to…
I looked at 3 different companies to organise our Bridging Loan - UK Property Finance were the only company who offer to send a consultant to help complete the many forms required. Once the process started Taylor Marshal took over and managed the process to the end in a friendly efficient manor, I would have no hesitation to recommend UK PF and hopefully they will be lucky to have Taylor and her team looking after them. Rgds Paul
March 25, 2020
Unprompted review
Reply from UK Property Finance
That's brilliant Paul, thanks. Ill pass on your comments to everyone including Taylor. These are tough times as you can well imagine but our company continues to function well albeit we are working remotely. All the very best. Jade
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