UKPROSEC Reviews 96

Clear and professional engineer. He shared the clear pricing options with us before any work was done, and let us know what his actions would be on the day. Very efficient.

arrived on time and date advised , carried out part service , as one part needed replaceing, promised to returan one week later ,but failed to arrive had to wait another week before work completed ,had been left withnout protection for two weeks

Excellent service.All on time and I think it’s nice to have the same engineer.

Prosec took over our previous alarm company with whom we had a contract that involved paying for a call out when we needed help. We were therefore unprepared when we discovered that we had signed up for a maintenance contract involving not only annual servicing, but replacement of parts, new batteries and free call out - a 'Gold Star' contract costing over £260 pa. When I queried this I discovered that we were tied up in this contract (we live in a small terrace house) for 3 years. The admin staff were helpful and said that they would reduce the cost so we now pay £132.78 pa. However, after the most recent annual visit from the maintenance engineer, we were sent the contract to sign and once again it said 'Gold Star'. I phoned the company and was told simply to change the amount on the contract to £83. I then wrote asking them to put in writing exactly what the contract covered and to include this new figure of £83. Once again a helpful member of admin staff explained that it was a mistake. Although our contract said Gold Star we had in fact only been charged £132.78 as previously agreed. The £83 was for a basic maintenance contract, but we were signed up for the 'standard' level of £132.78 till 2023. No one had explained these differences at the beginning. A basic maintenance agreement was all we would have needed. I feel there was a lack of clarity about the different contracts and a lack of attention to detail in subsequent paperwork. I would not recommend this company for a domestic alarm system

Annual service booking straight fwd, engineer (Tony) punctual, friendly, knowledgeable as always and completed full service in timely manner and all checked out 100% for another year! Will have black coffee no sugar and little bit of cold water ready as usual for Tony next year! :-)

Great service throughout. Phoned on a whim after needing support with an alarm on a new house, and they sorted me fast and efficiently.

The engineer was very knowledgeable and professional! He arrived early and finished the job quickly. I would certainly recommend PROSEC to my friends and family!

Always trying to sell you new batteries - flood your in inbox with emails or phone with messages. Actual guy that came is a decent bloke. They still owe me over £20 from a phone call with a staff member when i first booked an appt after moving in. He kept me talking and talking about travelling and my bill racked up. Pressure sales and threats of voiding my home insurance if i dont continue with them. Would not recommend

The gentleman that serviced my house alarm came from up north. He has come before and I am always happy that he attends as he knows what he is doing, is very affable and answers any queries I may have. Always get good service from Prosec in this respect.

Engineer arrived at 16:15 on Friday afternoon later than expected and completed a service and installed a new outside box. On Sunday morning the alarm was off, but triggered unexpectedly when I walked past a sensor at 07:15. Called the emergency number for advice and an engineer was due to visit at 11:00. Unfortunately due to snowy weather conditions the visit was abandoned. On Monday afternoon an engineer arrived and rectified the problem. The follow up support proved very successful.

Prosec arranged with me the time and date for their engineer to call. He was, I think, a little early after a long journey. The weather was terrible, snow had fallen overnight. The engineer had left his car at the far end of the road and walked to the house in case he could not reverse out again. He was cheerful, polite, friendly, efficient and professional. He left to cautiously walk back up the slope carrying his heavy bag.

I would recommend this company for both installing and maintenance of House Alarm systems.
I have the Gold Star Maintenance Package.
They are quick to respond to a fault, and sort it out without any problems.
My local engineer Tony has been servicing my house alarm for a number of years. He does a great job. Thank you Tony

We had very good service when we had our annual check up. One of the sensors had to be decommissioned and was all done quickly and safely.
Unfortunately due to the new layout of our house they sensors did not tie up properly with the labels. Once the engineer left we realised the wrong sensor was deactivated, this was not a problem,
an engineer was sent out very quickly to rectify. Excellent service and both the engineers were polite and friendly.

Excellent service in all aspects. All staff supportive and go the extra mile to solve issues. Very happy with the service.

I have found ProSec staff to be kind and helpful to all my needs. They have responded promptly to all my requests. I highly recommend their service

The engineer was very polite and well organised and did a neat job of updating alarm system.
Carefully explained how to operate the system so we were confident in using it.

Prosec are very professional and efficient. They carried out the maintenance of our security system to a very high standard. I would recommend them.

During the maintenance found a fault which was difficult to identify. It took two further visits, eventually replacing two valves and the heating controller.
UKPROSEC gave the necessary authority to carry out this work to enable the engineer to fix the fault quickly.

Same technician who has been our engineer since installing the alarm. He was both timely and efficient

Awful service, my alarm was beeping for 5 weeks at my salon it was like torture, I called leaving messages Numerous times no one returned calls, when I Eventually spoke to technician he was rude and told me he was doing me a favour by calling on a Friday and that I should get a ladder and disconnect it my self!
I called 5 times in one day they kept saying “ I’ll call you back in 10 mins” no one called I had to get really angry for someone to actually do something!!
we could not carry on with this noise.
Eventually they sent a technician out.