Ukraine Gift Delivery Reviews 130

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, professionalism, and quick responses to inquiries. Many appreciate the ease of sending gifts and the joy these products bring to their recipients, often noting the high quality of the items. The delivery service is frequently commended for its promptness and reliability, even under challenging circumstances. However, some customers also noted issues with delivery, including gifts being delivered to the wrong person or delays in receiving items. A few other people also felt that the delivery charge was quite high and that the company sometimes called the recipient before delivery, spoiling the surprise.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting efficiency, reliability, and... See more

Service

Clients share positive opinions on service, consistently highlighting its excellent quality, efficiency, and... See more

Product

Reviewers highlight positive aspects of product quality, with many praising the beautiful and high-quality... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Customer service

Users describe positive interactions with customer service, consistently praising its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used a couple of different companies to deal with flowers for my wife waiting on visa stuff. Yeah the prices are a little high but for dealing with everything for me considering she is in a sm... See more

Company replied

Rated 5 out of 5 stars

They make it very easy for me to send gifts to my friends in Ukraine and give them some much needed happiness. Deliveries are on time even during such a crisis. I'd understand some delays, but they al... See more

Company replied

Rated 5 out of 5 stars

My experience with UGD has always been absolutely amazing. Customer service representatives Angela and Olena are absolutely fantastic and will go out of there way to help you with any inquiries you h... See more

Company replied

Rated 5 out of 5 stars

The delivery went extremely well and on time. The gift of flowers and chocolates were received happily. I unfortunately live in Central Queensland Australia and never got to personally see the items b... See more

Company replied


Company details

  1. #2 of 10 best companies in Gift Shop
  2. #1 of 2 best companies in Flower Delivery
  3. #1 of 1 best companies in Gift Basket Store

Written by the company

UkraineGiftDelivery.com helps people around the world send love, care, and happiness to friends and family in Ukraine. Since 2007, we’ve arranged over 28,000 deliveries — from beautiful flowers and gift baskets to heartfelt surprises that brighten someone’s day. 🌸🎁 With a 4.8⭐ customer rating and our 100% Customer Happiness Guarantee, we make sure every gift arrives on time, looks amazing, and feels personal. Our main office is in Vancouver, Canada, and we also have our own local offices in Ukraine, where our dedicated team hand-selects, wraps, and delivers each gift with genuine care — as if it were for our own loved ones. Whether it’s a birthday, a holiday, or just because, we’re here to help you stay close, even from far away.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

130 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very good experience in long-distance giving.

I sent flowers to a friend at the last minute for her birthday, and the staff arranged a charming bouquet and delivered it right on time. I really appreciate the experience, and my friend loved the flowers.

November 23, 2025
Ukraine Gift Delivery logo

Reply from Ukraine Gift Delivery

Dear Norman,
Thank you so much for your wonderful review! We’re truly happy to hear that your experience with long-distance gifting was smooth and enjoyable.
It was our pleasure to create a charming birthday bouquet for your friend and make sure it arrived right on time. Knowing that she loved the flowers — and that the experience meant a lot to you — means the world to our team.
Thank you for trusting us with such a special moment. We hope to help you again anytime you wish to send joy across the distance.
Warm regards,
Ukraine Gift Delivery Team

Rated 5 out of 5 stars

Absolutely amazing every time

Absolutely amazing every time
My friend in Ukraine is always so happy with every purchase I make for her and it’s always a surprise when she receives them . The joy and happiness your gift baskets and flowers bring to her are fantastic. I won’t ever use anyone else for my deliveries to Ukraine 🇺🇦

November 25, 2025
Ukraine Gift Delivery logo

Reply from Ukraine Gift Delivery

Dear Peter,
Thank you so much for your amazing review — it truly means a great deal to us!
You’ve been one of our most loyal customers, and we always enjoy preparing your orders. They are thoughtful, meaningful, and a pleasure for our team to work with. And Diana is absolutely the sweetest recipient — her joy and warm reactions make every delivery special.
We’re delighted to hear that our gift baskets and flowers continue to bring her happiness and surprise. Knowing that we can help you create these beautiful moments across the distance is deeply rewarding for us.
Thank you for your continued trust. We’re honored to be your chosen service for deliveries to Ukraine 🇺🇦 and look forward to many more wonderful occasions ahead.
Warm regards,
Ukraine Gift Delivery Team

Rated 5 out of 5 stars

They loved the items

They loved the items, delicious, made everyone happy. For a few hours, our friends were able to leave troubles. So important to have a company you can trust to deliver in such difficult conditions. Many thanks.

November 16, 2025
Ukraine Gift Delivery logo

Reply from Ukraine Gift Delivery

Dear Maryanne, thank you from the bottom of our hearts for your kind words.
We are truly touched to hear that the gifts brought joy, comfort, and a few peaceful hours to your friends. In times like these, moments of happiness matter more than ever.
It means so much to us that you trust our team to deliver in difficult conditions. We do everything we can to make each delivery safe, timely, and filled with care — and knowing that it made a difference, is all that matters.
Thank you again for choosing us and for sharing such a heartfelt message. 💛
We are always here for you and your loved ones in Ukraine.

Rated 4 out of 5 stars

Everything was perfect

Everything was perfect, though you might have said, initially, that the flowers were delivered to someone to give to my friend. I mean it was just a little bit nerve wracking, why the flowers were delivered to someone else.

But, basically it all worked out great.

November 15, 2025
Ukraine Gift Delivery logo

Reply from Ukraine Gift Delivery

Thank you so much for your kind feedback — we’re truly happy to hear that everything worked out well in the end.
Just to clarify the delivery process: the recipient herself instructed us to change the delivery address to her home in the suburbs outside of Odesa. Because the delivery was performed as soon as possible, we handled the change immediately to fulfill her request.
As her new address is in a more remote area, and due to safety concerns and possible blackouts, all such deliveries must be completed during daytime hours. We also did not charge any additional fee for delivering to this remote location.
We completely understand how hearing that the flowers were handed to someone else first could feel confusing, and we will make sure to communicate these details more clearly in the future.
Thank you again for your trust — we’re very happy your friend received your beautiful bouquet, and we’re always here whenever you need us. 💛🌸

Rated 5 out of 5 stars

Excellence as standard

The quality of the gifts and the standard of customer service are truly excellent. Guaranteed to delight the recipient

November 17, 2025
Unprompted review
Ukraine Gift Delivery logo

Reply from Ukraine Gift Delivery

Dear Jonathan,
Thank you so much for your wonderful feedback. We are truly grateful for your kind words. Providing exceptional quality and heartfelt service is at the core of what we do, and it means the world to us to know that your gifts delighted the recipient.
Thank you for trusting us — we are always here to bring joy to your loved ones in Ukraine. 💛

Rated 5 out of 5 stars

Quick delivery of nice gift package

Quick delivery of very nice gift package. The recipient was very happy. Thanks!

November 12, 2025
Ukraine Gift Delivery logo

Reply from Ukraine Gift Delivery

Dear Reto,
Thank you so much for your kind feedback! We're delighted to hear that the gift package arrived quickly and that the recipient was very happy. Your satisfaction means a lot to us.
Thank you for choosing our service — we’re always here to help you bring joy to your loved ones in Ukraine. 💛

Rated 5 out of 5 stars

It wad great experience

It wad great experience

November 3, 2025
Ukraine Gift Delivery logo

Reply from Ukraine Gift Delivery

Dear Rani,
Thank you so much for your kind words! We’re truly happy to hear that you had a great experience with our service. It means a lot to us.
We’re always here to help you bring joy to your loved ones in Ukraine. 💛

Rated 5 out of 5 stars

They made my delivery within 24 hours…

They made my delivery within 24 hours of ordering. Super amazing service!!

November 7, 2025
Ukraine Gift Delivery logo

Reply from Ukraine Gift Delivery

Thank you so much, Michael! 💛
We’re delighted to hear that your delivery arrived within hours and that the bouquet was gorgeous as well. Our florists take great pride in making every arrangement special.
We truly appreciate your trust and look forward to helping you send more beautiful surprises across Ukraine! 🌸

Rated 5 out of 5 stars

Very fast service

Very fast service

November 5, 2025
Ukraine Gift Delivery logo

Reply from Ukraine Gift Delivery

Thank you, Borislav! 💛
We’re so glad you were pleased with our fast service. It’s always our goal to deliver gifts in Ukraine quickly and with care.
We truly appreciate your trust and hope to serve you again soon! 🌸

Rated 5 out of 5 stars

Excellent service!

Excellent service!

October 30, 2025
Ukraine Gift Delivery logo

Reply from Ukraine Gift Delivery

Thank you so much for your kind words! 💛
We’re so happy Lesia’s thoughtful gift reached her mom in Kyiv safely and brought joy.
It’s always a pleasure to help connect families across the distance — that’s what Ukraine Gift Delivery is all about. 🌷

Rated 4 out of 5 stars

This is a very good way to send gifts…

This is a very good way to send gifts to loved ones in Ukraine from abroad. The ordering process was very easy and they delivered very quickly. The flowers were beautiful although it was not obvious that the bouquet was the upgraded one which I had ordered.
I do question the delivery charge which I thought was quite high.

October 18, 2025
Ukraine Gift Delivery logo

Reply from Ukraine Gift Delivery

Thank you so much for your kind review and for trusting us to deliver your thoughtful gift to Ukraine! 💛
We’re delighted to hear you loved the flowers and appreciated our fast and easy service.
Our team always does their best to make sure every bouquet looks beautiful and arrives safely, even for more complex deliveries.
We truly appreciate your feedback and hope to serve you again soon! 🌷

Rated 5 out of 5 stars

Easy transaction

Easy transaction

October 17, 2025
Ukraine Gift Delivery logo

Reply from Ukraine Gift Delivery

Thank you so much for your kind words and for being a loyal customer! 💛
We’re happy to hear every transaction has been smooth and easy — it’s always a pleasure to help you send thoughtful gifts to Ukraine.
Your continued trust means a lot to us. 🌷

Rated 5 out of 5 stars

very fast

good service client and fast 👍

October 24, 2025
Ukraine Gift Delivery logo

Reply from Ukraine Gift Delivery

Thank you so much for your kind words! 💛
We’re happy to hear you were pleased with our fast and friendly service — our team always strives to make every delivery smooth and joyful. 🌷
We look forward to helping you send more smiles across Ukraine!

Rated 5 out of 5 stars

Good Experience

Good Experience. Delivery on time

October 21, 2025
Ukraine Gift Delivery logo

Reply from Ukraine Gift Delivery

Thank you so much for sharing your experience! 🌼
We’re delighted to know your delivery arrived on time and everything went perfectly.
It’s always our joy to help you send love and care across Ukraine. 💌🌺

Rated 5 out of 5 stars

it was great!

October 8, 2025
Ukraine Gift Delivery logo

Reply from Ukraine Gift Delivery

Anneliese, thank you for your wonderful 5-star feedback. We’re so glad your gift brought joy — it means a lot to our team, especially during these times. 💐

Show reviews in all languages. (130 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look