Mr. Gale quickly addressed my storage needs and provided a storage unit that would be suitable. He advised me to place a small £10.00 deposit to secure my unit, while I needed extra time to compare... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well we haven’t actually moved our furniture in yet and we live abroad but having spoken to Melvina and with her help she has helped us navigate the whole process and we feel very confident that th... See more
Company replied
My overall experience with UK Storage has been excellent. The facilities, price, location and the customer service has always been outstanding. Everytime I called my queries were answered quickly and... See more
Company replied
Good secure storage and great customer service!
Company replied
Company details
Written by the company
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Contact info
Unit 3 Tinsley Depot, Shepcote Lane, S9 1DL, Sheffield, England, United Kingdom
- 114354400
3.8
Great
6 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good secure storage and great customer…
Good secure storage and great customer service!
May 3, 2026
Unprompted review
Reply from UK Storage Company - Sheffield
Dear Customer,
Thank you for your five star review about our secure storage and great customer service.
Thank you for storing with us.
Kindest regards,
The UK Storage Company team
Good experience
Very polite, accommodating and informative salesman Liam Reed.
Overall, so far, the service and provision of storage accommodation has been very good.
April 8, 2026
Unprompted review
Reply from UK Storage Company - Sheffield
Dear Peter,
We appreciate your review and delighted that Liam was accommodating and able to walk you easily through our self storage booking process.
If you require anything further, please do not hesitate to contact our Customer Support team.
Thank you for storing with UK Storage Company.
All the best,
The UK Storage Company team
Self Storage Made Easy!
It would be zero
It would be zero, if I could...
Reasons being, but not limited to:
1. Nothing but threatening behaviour - I lost my job and was sent a final notice of aution before a first was ever issued
2. Misinformation at every turn - was never told anything, even though they had my email address
3. Changing the lock and not sending a new key - updated my address and still nothing
4. "Oops, sorry" culture of customer service - zero empathy from all staff
5. Final notice sent without a first notice (highly illegal) - just an "oops, sorry".
6. RATS!!! - some of my stuff has been ruined and had to be binned. We even found a rat corpse in one of my boxes!
Not to mention...there is no on-site help whatsoever, so if you need assistance in an emergency, you'll have to wait 3-5 working days, except weekends and bank holidays!
NEVER EVER USE!!!
March 18, 2026
Unprompted review
Reply from UK Storage Company - Sheffield
Dear Nessa,
Thank you for taking the time to share your experience. We are sorry to hear that you feel disappointed, and we take all customer feedback seriously.
To ensure your concerns are fully reviewed, a Customer Support Manager will now be looking into the details you have raised, including the communication timeline, notice procedures, lock access process, and the condition of the unit. At this stage we are not in a position to confirm any specifics, but we will carry out a thorough assessment of the account history and site records.
We would appreciate the opportunity to discuss this directly so we can better understand the circumstances. If you are able to contact our support team with your account information, it will allow us to investigate appropriately and clarify any points that may require further explanation.
We understand how frustrating this situation must feel, and while we cannot comment on the accuracy of individual points until the review is complete, please be assured that your feedback will be treated seriously and handled in line with our internal processes.
Thank you again for bringing this to our attention. We hope to work with you to reach a clear understanding of what has occurred.
Regards,
The UK Storage Company team
My overall experience with UK Storage…
My overall experience with UK Storage has been excellent. The facilities, price, location and the customer service has always been outstanding. Everytime I called my queries were answered quickly and with kindness. I would definitely use these services again.
February 21, 2026
Unprompted review
Reply from UK Storage Company - Sheffield
Dear Tara,
Thank you so much for sharing your experience! We're thrilled to hear that you found our facilities, pricing, location, and customer service to be excellent. It's great to know that every time you contacted us, your queries were handled quickly and kindly — that’s exactly the service we aim to provide.
We truly appreciate your recommendation and would be delighted to welcome you back whenever you need storage again.
Thanks for choosing UK Storage Company!
Kindest regards,
The UK Storage Company Team
My Sheffield Storage Needs
Mr. Gale quickly addressed my storage needs and provided a storage unit that would be suitable. He advised me to place a small £10.00 deposit to secure my unit, while I needed extra time to compare other units. I appreciate his professionalism!
February 20, 2026
Unprompted review
Reply from UK Storage Company - Sheffield
Dear Donald,
Thank you so much for your kind feedback! We're delighted to hear that Tommy was able to quickly understand your storage needs and help you secure the right unit. We’re glad his professionalism and clear guidance made the process easy for you.
If you need anything else as you compare your options or prepare for your move-in, we’re always here to help!
Thank you for your custom.
Kindest regards,
UK Storage Company
Well we haven’t actually moved our…
Well we haven’t actually moved our furniture in yet and we live abroad but having spoken to Melvina and with her help she has helped us navigate the whole process and we feel very confident that this will be very straight forward.
It is a big worry to me that all my possessions are kept safe and I am confident they will be.
Big shout out to Melvina at UK storage.
January 27, 2026
Unprompted review
Reply from UK Storage Company - Sheffield
Dear Vanessa,
Thank you so much for your thoughtful feedback. We’re really pleased to hear that Melvina has been able to support you through the process, especially while you’re arranging everything from abroad.
We completely understand how important it is to feel confident that your belongings will be kept safe, and it’s great to know Melvina was able to give you that reassurance. She’ll be delighted to receive your shout‑out!
If there’s anything else you need before your move‑in, we’re always here to help.
Thank you for choosing UK Storage!
Kindest regards,
UK Storage Company
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.