All queries were answered and down loading the app was simple to follow. Tommy Gale assisted and was very helpful and efficient.
Company replied
Location
Switch location22-23 Westmead Industrial Estate, Bridgemead Close, SN5 7YT Swindon, England, GB
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See what reviewers are saying
It was very simple to deal with UK storage. And liam was very helpfull. Listed to what i wanted and gave me precise info no hard cell all info very clear. Happy to be useing this firm again.
Company replied
They are easy to contact, Which mean they sort out problems smoothly and quickly, that's why I kept use their service in these few years. I like it~
Company replied
Mollie sought to understand my requirements and advice me on the options for my needs. She made an effort to get the storage I needed and clearly explained the conditions.
Company replied
Company details
Written by the company
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Contact info
22-23 Westmead Industrial Estate, Bridgemead Close, SN5 7YT, Swindon, England, United Kingdom
- 1793528232
3.4
Average
8 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Poor Customer Service, Poor Value for Money, Poor Communications
Poor Customer Service, Lack of Support resolving issues, Poor Communications, Overcharged for a Lock? UK Storage Company offer Discounts to Rent a Storage Unit paid up for one month but unable to provide a refund once notice period given as already discounted rate applied, you end up paying for 2 weeks when Storage Unit not being used? Poor Value for Money? Already had a Lock Barrel purchased from previous Storage visit this was never refunded or deducted from invoice no Refund or Credit applied. Unfortunately, I will not recommend the UK Storage Company and I will not use the UK Storage Company again ☹️
July 15, 2026
Unprompted review
Reply from UK Storage Company - Swindon
Dear Debbie,
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
We would like to clarify that the promotional pricing period and associated terms are clearly set out within our Terms & Conditions, which are accessible at every stage of the customer journey, including on quotations, reservation forms and booking confirmations. We provide this information to ensure customers have full transparency regarding promotional rates, notice requirements and standard charges before committing to a booking.
Promotional discounts are offered in return for a minimum initial rental period and, as outlined in the Terms & Conditions, once the discounted rate has been applied and the storage agreement has commenced, the promotion cannot be retrospectively recalculated or refunded when notice is given. This is standard practice as the discounted rate has already been applied to the rental period.
Our customer support team is also trained to explain promotional offers, notice periods and payment arrangements when bookings are made over the phone, helping customers understand how the promotion works and what charges may apply during their stay. This approach is intended to ensure fair and consistent treatment for all customers while maintaining transparency around our pricing structure.
In relation to the lock charge, this is a one-off purchase made to help ensure the safety and security of customers' belongings whilst in storage. We do not charge an ongoing fee for the lock, and once purchased, it belongs to the customer and can be reused if they choose to store with us again in the future. The lock therefore remains of value beyond a single stay and forms an important part of the security measures we provide to protect customers' goods. If you purchased a lock from us previously, please contact our customer support team at your earliest convenience to confirm previous purchase!
We appreciate all feedback and continuously review our communication processes to ensure information is as clear and accessible as possible.
If you have further concerns, please contact admin@ukstoragecompany.co.uk.
Kind regards,
The UK Storage Company Swindon
All Easy and efficient, queries were answered and down…
All queries were answered and down loading the app was simple to follow. Tommy Gale assisted and was very helpful and efficient.
January 28, 2026
Unprompted review
Reply from UK Storage Company - Swindon
Dear Rosalie,
Thank you for your five-star feedback!
We're glad to hear that you found the process easy and efficient, and that all your queries were answered.
It's great to know that downloading the app was straightforward and that Tommy provided helpful and efficient assistance.
We appreciate your comments and are happy to have made your experience a positive one.
If you require any further assistance, please do not hesitate to contact our Customer Support team.
Thank you for using UK Storage Company.
Kindest regards,
UK Storage Company
Kind and nice to talk to
They are easy to contact, Which mean they sort out problems smoothly and quickly, that's why I kept use their service in these few years. I like it~
January 21, 2026
Unprompted review
Reply from UK Storage Company - Swindon
Dear Natalie,
Thank you for rating UK Storage Company five-stars!
We are delighted that you have found using UK Storage Company easy and seamless.
If there is anything further we can do for you, please do not hesitate to contact our Customer Support team.
Kindest regards,
UK Storage Company
It was very simple to deal with UK…
It was very simple to deal with UK storage. And liam was very helpfull. Listed to what i wanted and gave me precise info no hard cell all info very clear. Happy to be useing this firm again.
January 19, 2026
Unprompted review
Reply from UK Storage Company - Swindon
Dear Chris,
Thank you for your five star review.
We are delighted that Liam, was able to assist with your requirements.
If you require anything further, please do not hesitate to contact our Customer Support Team.
Kindest regards,
UK Storage Company
Mollie sought to understand my…
Mollie sought to understand my requirements and advice me on the options for my needs. She made an effort to get the storage I needed and clearly explained the conditions.
January 18, 2026
Unprompted review
Reply from UK Storage Company - Swindon
Dear Themba,
Thank you for your review. We are pleased Mollie was able to guide you through the process.
We will pass on your compliments to Mollie.
If you require anything further, please do not hesitate to contact us.
All the best,
UK Storage Company
Eve was super helpful
November 15, 2025
Unprompted review
Reply from UK Storage Company - Swindon
Dear Josie,
Thank you for your review. We have passed on your kind feedback on to Eve.
If there is anything else we can help you with please get in touch.
All the best,
UK Storage Company
Terrible company and appalling customer…
Terrible company and appalling customer service photo ID failed when using the app I called in and was advised I needed to send them photos of my ID and a selfie over email which is shocking in this day and age and I then asked if I could verify ID another way, the lady then said she could do an “online” check which we carried out and I was successfully verified except that mean I could never use their App (which in fairness I never wanted in the first place) to manage my account. Told the lady to cancel my storage booking and to refund my first month’s rent.
October 23, 2025
Reply from UK Storage Company - Swindon
We’re sorry to hear about your experience. All customers are required to complete an ID check for the protection of our customers and their storage. If the app doesn’t work, our team is always happy to guide you through the process and offer secure alternatives.
We know this wasn’t the experience you were hoping for and have processed your cancellation and refund as requested. Your feedback has been shared with our team as we’re always looking for ways to make things easier for our customers.
If there’s anything else we can do to help, please get in touch.
Kind regards
UK Storage Company
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