Booking process via Liam was very straightforward and efficient and my use over the past 4 months has proceeded without any hitches
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I've got a storage unit in Witney and I just needed to change it for a different size. There is no physical office anymore, so I had to do it over the phone, which I thought would be arduous. I ende... See more
Company replied
The storage experience itself was good; easy to arrange, clean premises, plenty of trolleys etc for moving items from your car to your unit. You will get to learn your access code from memory as you h... See more
Company replied
Tommy Gale was brilliant, made the whole process simple. Good dry storage and very easy to manage and access to the unit is just what we need. Very easy to setup and takes the pressure off us as we ar... See more
Company replied
Company details
Written by the company
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Contact info
UK Storage Witney, Book End, OX29 0YE, Witney, England, United Kingdom
- 1993224422
4.3
Excellent
12 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Considered view
Booking process via Liam was very straightforward and efficient and my use over the past 4 months has proceeded without any hitches
January 5, 2026
Unprompted review
Reply from UK Storage Company - Witney
Dear Ian,
Thank you so much for giving UK Storage a four star review and high praise to Liam.
We are delighted that your storage journey with us has been simple and easy.
Thank you for storing with UK Storage.
If you ever need our services again, we'd be delighted to have your custom.
Kindest regards,
The UK Storage Company team
Very easy to use the site the location…
Very easy to use the site the location is perfect and the unit clean and tidy and perfect for what we need
March 31, 2026
Reply from UK Storage Company - Witney
Dear customer,
Thank you for your five star review, we really appreciate and value your feedback.
We are delighted, that your found the site and the unit clean and tidy, plus it suits your immediate requirements.
If you need anything further, please do not hesitate to contact our Contact Centre Support team.
Thank you for storing with us.
All the best,
The UK Storage Company team
Reply from UK Storage Company - Witney
Dear Timothy,
Thank you so much for acknowledging that our UK Storage site at Witney is clean and well laid out and that you have found our storage service simple to use.
If you require anything further, please do not hesitate to contact our Customer Support team.
Thank you for storing with us.
All the best,
The UK Storage Company team
Tommy Gale was a star, helpful and patient.
Tommy Gale was very helpful guiding me through the whole process, he was patient and kind setting everything up for me which was wonderful.
March 5, 2026
Unprompted review
Reply from UK Storage Company - Witney
Dear J A Cooper,
Thank you for your kind words about Tommy. We’re delighted to hear that he was helpful and patient throughout your self‑storage process.
We strive to deliver five‑star service every time, and it’s always wonderful to hear when our Customer Support team meets this standard.
Thank you for storing with us.
If you require anything further, please do not hesitate to get in touch with our team.
All the best,
The UK Storage Company team
Sammy is a superstar!
I would like to give the highest commendation to SAMMY BUSH who has been nothing short of amazing. She consistently provides excellent customer service and is always helpful, professional, and accommodating whenever I get in touch. Sammy is truly an asset to your company, and I feel it’s important that her efforts are recognised.
Unfortunately, I cannot say the same about another customer service advisor I have dealt with in the past. That experience was extremely disappointing, as the advisor was rude and passive-aggressive, which made the interaction quite unpleasant.
I felt it was important to share both experiences, as they were at complete opposite ends of the spectrum. I hope this feedback is helpful.
February 5, 2026
Unprompted review
Reply from UK Storage Company - Witney
Dear Len,
Thank you so much for taking the time to share your feedback.
We’re absolutely delighted to hear your kind words about Sammy. It’s wonderful to know that her professionalism, friendliness, and consistently high standard of customer service have made such a positive impact. We will make sure her fantastic efforts are recognised — feedback like yours means a great deal.
We’re also genuinely sorry to hear about your previous experience with another advisor. This is not the level of service we aim to provide, and your comments will be shared with the relevant team so we can address this internally and ensure it doesn’t happen again.
Your honest feedback — is incredibly valuable, and we really appreciate you taking the time to share both experiences.
If there’s anything further you’d like to discuss, or if we can assist you in any way, please don’t hesitate to get in touch. We’re here to help.
Thank you for storing with us.
Kindest regards,
UK Storage Company Team
Tommy Gale was brilliant
Tommy Gale was brilliant, made the whole process simple. Good dry storage and very easy to manage and access to the unit is just what we need. Very easy to setup and takes the pressure off us as we are doing renovations. Thanks again Tommy for making our lives a little bit simpler.
February 2, 2026
Unprompted review
Reply from UK Storage Company - Witney
Dear Adrien,
Thank you so much for your wonderful review!
We’re delighted to hear that Tommy was able to make everything simple and stress‑free for you.
We’re really pleased that you found the setup easy and the unit convenient to access. We’ll be sure to pass your kind words on to Tommy — he’ll be thrilled to know he helped make things a little bit easier for you.
Thanks again for choosing us, and if you need anything at all, we’re always here to help.
Kindest regards,
UK Storage Company
Mollie was just brilliant
Mollie was just brilliant. Full of information and so helpful. Definitely recommend
January 16, 2026
Unprompted review
Reply from UK Storage Company - Witney
Dear Rachel,
Thank you so much for your wonderful review! We’re delighted to hear that Mollie was able to provide you with all the information you needed and make your experience so positive. We truly appreciate your recommendation and your kind words.
If you need anything else in the future, please don’t hesitate to get in touch with our customer support team.
Kind regards,
UK Storage Company
Secure and safe storage. Friendly staff.
I found the service to be excellent. Never having needed a storage facility before, I had to find somewhere to store furniture for a few months. The range of different sized units available made it easy to choose one for our needs. As we disposed of furniture it was easy to downsize to a different unit. The actual facility was very secure. There is an initial month discount which does then increase sharply. I did have an initial problem trying to access the facility for the first time as I had not been told there were various ID checks which needed completing. However, after that everything went smoothly. I have to compliment each staff member I spoke to (about 6 or 7) during my rental. They were, without exception, polite, helpful and engaging. The last person I spoke to was Jo but it would be unfair not to mention that everyone I spoke to gave a very good impression of the company. If the need arose, I would definitely use them again
January 7, 2026
Unprompted review
Reply from UK Storage Company - Witney
Dear J Archer,
We are delighted to learn that our customer service team have supported you throughout your storage journey with us - making it easy for you to downsize when required.
Being unstaffed, it is essential for us to ensure our customer service team are able to seamlessly guide our customers through the process.
If you need us again, we are here to support you.
Thank you for your five-star review.
We wish you well for the future.
All the best,
UK Storage Company
I had to arrange very urgent storage…
I had to arrange very urgent storage within an hour or so, having landed in Thailand and my storage situation changed. Choosing the right option was easy, booking was quick and the storage process for my family to help me was easy.
November 18, 2025
Reply from UK Storage Company - Witney
Dear Hannah,
We are delighted that our storage solution has suited your requirements, and the process for your family to help you was easy.
Thank you for your review.
Merry Christmas.
Kind regards,
UK Storage Company
Facility good, questionable company practices
The storage experience itself was good; easy to arrange, clean premises, plenty of trolleys etc for moving items from your car to your unit. You will get to learn your access code from memory as you have to enter it several times moving through the premises, but at least you know your property is secure. The low score relates to the company's procedure to claiming payment when you vacate and the refund time, which is a shame. You have to pay for each month in advance, which is perfectly fine. You also have to give 2 weeks notice before moving out, which again is fine, but they insist on taking a full month's payment even if you were going over by 1 day having already given that notice period, at the threat of no access if you don't. It then takes them over 3 weeks to refund the difference of what you haven't used. It's a shame as until that the experience had been great.
December 3, 2025
Unprompted review
Reply from UK Storage Company - Witney
Hi Ben,
Thank you for taking the time to share your feedback, and we’re really pleased to hear that you found the storage facility clean, secure, and easy to use. We’re sorry, however, that your experience around the move-out process didn’t meet your expectations.
Our records show that your payments were made via Direct Debit. With this method, we do need to ensure the funds have fully cleared before a refund can be processed. Your account was finalised on 19th November, and refunds are typically received within 7–10 days.
On this occasion, I can see your refund was returned to your account on 3rd December — one day later than estimated. We apologise for this delay and appreciate how frustrating it can be when timings don’t align as expected.
Thank you again for your comments. We’ll continue to review our processes to ensure they’re as clear and smooth as possible for our customers.
Kind regards,
UK Storage Company
I've got a storage unit in Witney and I…
I've got a storage unit in Witney and I just needed to change it for a different size. There is no physical office anymore, so I had to do it over the phone, which I thought would be arduous. I ended up speaking to Alex Harrington while I was at the branch, and the whole process was so easy. Alex, honestly, could not have been any friendlier and helpful. Thanks so much.
October 24, 2025
Unprompted review
Reply from UK Storage Company - Witney
Dear Jeremy,
Thank you so much for sharing your experience! We’re delighted to hear that Alex made the process smooth and stress-free for you. We know that changes like this can sometimes feel complicated, so it’s great to hear everything was handled easily and with a friendly touch. We’ll make sure Alex sees your kind words!
If you need anything else in the future, we’re always just a call away.
Kindest regards,
UK Storage Company
Friendly staff, great prices, very efficient
Friendly staff, amazing efficiency in getting everything setup and a great price, and able to start using within a couple of hours. Couldn't have been any better!
Unit is great, all well lit and clean, highly recommend.
October 21, 2025
Unprompted review
Reply from UK Storage Company - Witney
Dear Richard,
Thank you for your fantastic review! We’re delighted to hear that you found our team friendly, the setup process efficient, and the pricing great. It’s wonderful to know you were able to start using your unit within just a couple of hours.
We’re also pleased that the unit met your expectations—clean, well-lit, and ready to go. Your recommendation means a lot to us!
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
UK Storage Company
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