What a great company and customer support. I was having work done on my house and needed to clear areas of the house. The service and convenience was great, UK Storage customer support was exceptional... See more
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Never used a storage unit before. Found their service advisors provided useful information and explained the process. The app is easy to use also. When I had a query it was dealt with professionall... See more
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I was dealt with by a lady called Sammy who could not have been more courteous and professional. The whole process for organising the storage was made simple and efficient. A great ambassador for a co... See more
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I wandered round last werkend to see what size unit I would need and had a bad experience with two employee's on the phone, one cut me off and the other just wanted to sell me something rather than... See more
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Company details
Written by the company
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Contact info
Unit 3, Armstrong Business Park, BS37 5NG, Yate Road, England, United Kingdom
- 1454505100
4.2
Great
7 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
What a great company and customer support
What a great company and customer support. I was having work done on my house and needed to clear areas of the house. The service and convenience was great, UK Storage customer support was exceptional, especially Josh. I have used a couple of storage companies over the years, and this was the best and I cannot recommend them more. I will be back if I need storage.
April 12, 2026
Unprompted review
Reply from UK Storage Company - Yate
Dear Ian,
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with both our service and customer support. It’s great to know that we could make your house project that little bit easier.
I’ll be sure to pass your feedback on to Josh—he’ll be thrilled to hear your praise.
We really appreciate your recommendation and look forward to helping you again should you need storage in the future.
All the best,
The UK Storage Company team
I wandered round last weekend to see…
I wandered round last werkend to see what size unit I would need and had a bad experience with two employee's on the phone, one cut me off and the other just wanted to sell me something rather than be helpful showing me the different units.
Today Tommy helped me sort out a unit and gave good instructions. Thank you for all your help Tommy. Very impressed with his professionalism.
Once I got to the unit I was able to get through the front door but not the second. A guy let me in once I showed him I was logged in. Then I couldn't get out it took 4 go's. Then couldn't get back in again at front door. Rang the number the lady was amazing and reset my code and gave great instruction.
March 27, 2026
Unprompted review
Reply from UK Storage Company - Yate
Dear Sharon,
Thank you for taking the time to share such a detailed review. While we’re really pleased to hear that Tommy provided excellent support and left you impressed with his professionalism, we’re very sorry that your initial visit and some of the access issues caused frustration.
Your experience with the phone calls and the lack of help when viewing unit sizes is not the level of service we expect, and we’ll be addressing this with the team. You should always feel welcomed and supported when choosing a storage unit.
We’re also sorry to hear about the trouble you had with the doors and access codes. We’re glad our support team were able to reset the code and guide you through it, but we completely understand how inconvenient that must have been.
Thank you again for your patience, and for recognising the great service from both Tommy and the team member who helped you over the phone. If you need anything at all going forward, we’re here to help and ensure the rest of your experience is smooth.
Thank you for storing with us.
Kind regards,
The UK Storage Company team
Never used a storage unit before
Never used a storage unit before. Found their service advisors provided useful information and explained the process. The app is easy to use also. When I had a query it was dealt with professionally. On our day to vacate the unit we had no problem using our barrel lock until the final time we went to the unit and the lock had jammed. We tried oil but it didn’t work. We contacted the customer service team who asked the technical team for any tips on trying to budge the lock. This didn’t work. They immediately found a maintenance person who was 40 minutes away. He arrived and grinded the lock off allowing us to complete our emptying of the unit. The service man was brilliant and in minutes we had a situation made better that could’ve easily become stressful. Thank you.
February 12, 2026
Unprompted review
Reply from UK Storage Company - Yate
Dear Jane,
Thank you for taking the time to share such a detailed review of your experience with us.
We’re really pleased to hear that our team were able to support you throughout your first time using storage, from explaining the process clearly to helping with any questions along the way. It’s also great to know you found the UKS App easy to use.
We’re especially grateful for your patience during the unexpected issue with the lock on your vacate day. While situations like that are rare, we understand how stressful they can become. We’re glad our customer service and technical teams were able to respond quickly, and that our maintenance colleague arrived promptly to resolve the problem so you could finish emptying your unit without further delay.
Thank you again for your kind words — we’ll be sure to pass your feedback on to everyone involved.
We really appreciate you choosing us and wish you all the very best.
The UK Storage Company Team
Easy communication and good rates
Easy communication and good rates. Exactly as we had expected.
January 26, 2026
Unprompted review
Reply from UK Storage Company - Yate
Dear John,
We’re so pleased you found our unit rates reasonable, and we’re delighted our team was personable and able to help with your requirements.
If you require anything additional, please do not hesitate to contact our Customer Support team.
Thank you for storing with UK Storage Company.
Kindest regards,
UK Storage Company
Great experience
From start to finish the process of getting the storage unit was brilliant. Very smooth and stress free & always had someone at the end of the phone if I needed to ask something as was new to this. I spoke with Liam and he was very helpful throughout.
January 24, 2026
Unprompted review
Reply from UK Storage Company - Yate
Dear Tasha,
We are delighted that you've received a positive experience throughout your self-storage journey.
We will pass on your lovely comments to Liam.
Thank you for using UK Storage Company and for giving us a five-star rating.
If you require anything further, please do not hesitate to contact our Customer Support team.
Kindest regards,
UK Storage Company
Great Service throughout the booking process.
I was dealt with by a lady called Sammy who could not have been more courteous and professional. The whole process for organising the storage was made simple and efficient. A great ambassador for a company I would happily use again and recommend to friends.
January 23, 2026
Unprompted review
Reply from UK Storage Company - Yate
Hi Graham,
Thank you so much for taking the time to leave such a fantastic 5‑star review.
We’re delighted to hear how helpful and professional Sammy was and that she made the whole storage process simple and efficient for you. She really is a great ambassador for our team, and your kind words will mean a lot to her.
We truly appreciate your recommendation and would be more than happy to welcome you back again should you ever need storage in the future.
Kindest regards,
UK Storage Company
But its rather expensive after 12 weeks…
But its rather expensive after 12 weeks and almost double so doesn’t entice you to
Carry on for long as other local storage is a lot less
December 1, 2025
Unprompted review
Reply from UK Storage Company - Yate
Dear customer,
Thank you for your five star review.
We monitor the street rate closely to ensure our prices are fair and remain in line with other storage companies.
If we can help further please contact our customer support team.
Kindest regards,
UK Storage Compant
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