UKStudentHouses Reviews 

154
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that staff members are exceptionally friendly, professional, and always quick to assist with general questions, maintenance inquiries, or property viewings. Many consumers also appreciate the clear communication and helpful guidance provided throughout the entire housing process from start to finish. However, some customers also noted significant concerns regarding property facilities and ongoing maintenance issues. Reviewers frequently reported unlivable initial accommodation conditions, unclean shared areas, and heavily delayed responses to urgent repair requests by management. Additionally, people described frustrating experiences with unexpected visits and lingering property problems that remained completely unresolved for several weeks.

What people talk about most

Staff

Consumers experience deeply contrasting interactions with the staff. While reviewers frequently praise polite... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as while some reviewers praise staff... See more

Facilities

Reviewers highlight negative aspects of facilities, expressing deep dissatisfaction with unlivable conditions... See more

Service

Users describe ambiguous interactions with service, highlighting severe maintenance delays, cleanliness... See more

Response time

Clients share ambiguous opinions on response time, as some reviewers experience extreme frustration when... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve spoken to a lady called Danielle via email and phone and she has been super helpful and friendly. I’ve also had a few viewings with a lady called Chelsea and she has been friendly and helpful as... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really good experience with UK Student Houses this year. The flat was newly renovated when we moved in, so everything is modern and in great condition, which made such a difference. Th... See more

Company replied

Rated 5 out of 5 stars

I’ve been living in a UK Student Houses accommodation for the past 1 1/2 years now. My property agent is extremely helpful. We get regular cleaning done. Whenever we have maintenance issues, it gets s... See more

Company replied

Rated 5 out of 5 stars

Was a bit late to the party on booking housing but I couldn't have been happier with the help from Kieran. He devoted a lot of time to making sure we landed a place we were happy with and was an all r... See more

Company replied


Company details

  1. Student Housing Center

Written by the company

Whatever you're looking for, UK Student Houses has the ultimate solution! We're experts in the student housing sector, so we know exactly what you need for an unforgettable living experience. Our cosy student houses are waiting for you, all located in prime locations across the UK. Start your journey today.


Contact info

3.6

Average

TrustScore 3.5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(154)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cheers to Patricia

Cheers to Patricia, she helped to resolve my urgent concern at odd hours.

May 1, 2025
Unprompted review
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Reply from UKStudentHouses

Ananya, the team do try and help whenever they possibly can! All the best, UK Student Houses

Rated 5 out of 5 stars

I recently rented a room through Uk…

I recently rented a room through Uk Student Houses, Rebekah who is my advisor regarding the property provided me really excellent service, she is very friendly and kind and I’m very satisfied with the overall experience. The process was straightforward, and the staff were helpful and responsive from the beginning. They provided clear information about the rental terms, and everything was handled professionally.

The room was exactly as described—clean, well-maintained, and located in a quiet, convenient area. Any minor issues I had were addressed promptly, and I always felt supported during my stay.

I appreciate the transparency and reliability of this company, and I would definitely recommend their services to anyone looking for a comfortable and hassle-free rental experience.

May 1, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Preeti, it is fantastic to hear of your experience with Rebekah! We hope you enjoy your stay with us. UK Student Houses

Rated 5 out of 5 stars

House View with Rebekah

I had Rebekah show me around the house. she was very lovely, very informative giving me a good understanding about the house and finances

April 28, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Ellie, it is great to hear of your experience with Bex! Thank you, UK Student Houses

Rated 5 out of 5 stars

Jesse’s customer service is 10/10

Jesse has been fab! She was so helpful and informed me at every step of handling a tenancy takeover. She sorted everything for me and made a stressful situation feel easy. Her customer service is a 10/10!! Thank you so much Jesse.

April 28, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Ruby, having to move home can be an incredibly stressful time it's great to hear that Jesse eased this burden for you. Thanks, UK Student Houses

Rated 5 out of 5 stars

The helping and being nice with customers

I have got a problem due to not opening the main door and however it's weekend but the lady Mr Pat helped me to solve the problem and I really appreciate that

April 26, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Atif, really pleased to hear that Pat was able to help you out of hours with your lock issue. All the best, UK Student Houses

Rated 5 out of 5 stars

Jessie amazing customer service

Me and my friend received very helpful customer service from Jessie throughout a lengthy process with many obstacles preventing us from booking accommodation. Through this time Jessie was very professional and always went above and beyond to help us with any struggles we were having. Couldn’t recommend her enough!

April 25, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Dylan, Jessie is a superstar in our lettings team so really pleased to hear that she managed to help you overcome your obstacles! All the best, UK Student Houses

Rated 5 out of 5 stars

Rebecca

Grateful and respectful

April 24, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Hussam, thanks for the review! All the best, UK Student Houses

Rated 5 out of 5 stars

I had a good viewing experience with…

I had a good viewing experience with Rebekah, first she was on time and showed me around the house with care.

April 24, 2025
Unprompted review
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Reply from UKStudentHouses

Chiomna, we always try to ensure our agents are there promptly and have plenty of time to spend with you. It's great to hear that Rebekah met these expectations. All the best, UK Student Houses

Rated 4 out of 5 stars

As a returning tenant

As a returning tenant, I really appreciated Rebekah clear and timely communication. She made the rebooking process straightforward and easy, which helped me make a quick, confident decision. It’s always reassuring dealing with someone who keeps things simple and transparent.

April 23, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Rebecca, firstly fantastic to hear that you are staying on with us! Secondly great to hear of your experience with Rebekah. Thanks so much, UK Student Houses

Rated 5 out of 5 stars

Very helpful

Very helpful ! Thank you very much

April 22, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Alice, thanks so much for sharing your experience! UK Student Houses

Rated 5 out of 5 stars

Rebekah IS AMAZING

Rebekah IS AMAZING! So fast at replying and just getting stuff done !!!!! The amount of letting agents who mess me around Rebekah is a diamond in the rough. Recommended Student Houses to my uni mates

April 22, 2025
Unprompted review
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Reply from UKStudentHouses

Louie, we look forward to welcoming you (and hopefully some of your uni mates!) to one of our properties! All the best, UK Student Houses

Rated 5 out of 5 stars

Kirsty was a great help when viewing my…

Kirsty was a great help when viewing my new house share, she was very friendly and informative and answered all the questions I had.

April 15, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Brooke, really pleased to hear about your experience with Kirsty! UK Student Houses

Rated 5 out of 5 stars

Rebekah was really patient and…

Rebekah was really patient and understanding, took her time and was of great assistance

April 16, 2025
Unprompted review
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Reply from UKStudentHouses

Olaide it's great to hear your experience with Rebekah! UK Student Houses

Rated 5 out of 5 stars

Good customer service

really nice and helpful people.
Good customer service

April 14, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Keira, thanks for sharing you experience! UK Student Houses

Rated 5 out of 5 stars

Great Experience

They were easy to approach and answered any queries I had promptly. Special mention to Rebekah who handled my property viewings, her friendly character really made it easy for me to ask around about properties that would be better to my liking and eventually helped to find the right one. Also thanks to Jesse for being there to reply to my questions on chat.

April 14, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Akhil, thank you for sharing your great experience with Bex & Jesse! UK Student Houses

Rated 5 out of 5 stars

Very Helpful

Had an issue that was swiftly resolved by Rebekah. She kindly went out her way to help out. Much appreciated :)

April 7, 2025
Unprompted review
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Reply from UKStudentHouses

It's really great to hear of your experience with Bex, Wee - Thank you!

Rated 5 out of 5 stars

Thank you Rebekah!

Rebekah was lovely, answered all my questions and seems like she cares about the property, tenants, and making sure the moving process is smooth. Thank you:)

April 11, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Bethany, thank you so much for sharing your great experience with Rebekah! UK Student Houses

Rated 4 out of 5 stars

Rebekah has been very helpful when I’ve…

Rebekah has been very helpful when I’ve had issues with student houses.

April 7, 2025
Unprompted review
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Reply from UKStudentHouses

Connor, whilst it's never nice to experience issues with your property and we are really pleased to hear that Rebekah was able to assist! Thanks, UKStudentHouses

Rated 4 out of 5 stars

Wonderful agent

The agent was lovely and answered all our questions to their best ability!

April 7, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Beth, great to hear that your questions were resolved! Thanks, UKStudentHouses

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