UK Tents LTD  Reviews 204

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent quality of the products, which are described as sturdy, durable, and able to withstand various weather conditions. Customers consistently praise the professional and helpful staff, noting their efficiency and willingness to assist with inquiries and provide valuable advice, making the overall experience stress-free and smooth from start to finish. The customer service is frequently described as outstanding, with many appreciating the quick responses, personalized support, and the team's dedication to ensuring customer satisfaction. However, some people were dissatisfied with product quality, reporting issues such as rips, holes, and flimsy parts that did not meet their expectations for durability or fitness for purpose. These reviewers also mentioned negative experiences with customer service, citing instances of rudeness, blame-shifting, and a perceived lack of support in resolving issues with faulty products.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising items like gazebos and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the solid construction, great... See more

Service

Reviewers mention positive feedback about service, often describing it as brilliant, excellent, and wonderful... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its incredible,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We brought a marquee for my friend’s birthday and it completely transformed the space. The setup team were professional, quick, and super helpful. The marquee itself was spotless, really good qual... See more

Company replied

Rated 5 out of 5 stars

Wonderful service from start to finish!. Leanne was fantastic in assisting with replacement parts kept me fully updated with tracking etc. She is a real credit to your business please pass on my thank... See more

Company replied

Rated 5 out of 5 stars

After receiving a broken tent in the post from another company, we had to quickly place an order elsewhere and chose UK Tents. Amanda communicated with us speedily and made sure we got our tent just i... See more

Company replied

Rated 5 out of 5 stars

Thank you so much UK Tents! I have just had my marquee picked up after using it for the past three months and am so happy with the service! The marquee was perfect, as well as the customer service, yo... See more

Company replied


Company details

  1. Store

Written by the company

UK Tents have a large selection of marquees on offer. We do everything from affordable PE party tents to extra-high quality, fire-resistant certified PVC tents. We also have a growing list of accessories that compliment our tents.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

204 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

So good we bought another

This is the second marquee we’ve bought from UK tents (both are 6mx12m 500gsm) and the quality and speed of delivery is astounding. The first one we bought has been going strong for over 5 years (albeit used only a couple of times a year) and has worked out cheaper than hiring one. They are easy to erect with 7-8 people, but 4 can manage (especially if the construction manual is followed). The one I bought yesterday arrived this morning which is even more amazing as we’re based near St Austell in Cornwall.
A great product and a great company to do business with.

July 14, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service - after an unanticipated change of plans got our tent to us within hours and saved our daughter’s birthday: thank you so much to the UK Tents team!

July 6, 2022
Unprompted review
Rated 5 out of 5 stars

Thanks to UK Tents I was able to buy a…

Thanks to UK Tents I was able to buy a marquee last minute and have it delivered next day. Unfortunately in the delivery a parcel got missed but the team sorted us out and got the missing parcel to us asap as soon as we raised the issue to them. the service was excellent and I would not fault them in any way they were extremely helpful. without them my party would not of gone ahead.

April 14, 2022
Unprompted review
Rated 5 out of 5 stars

UK Tents - Best Customer Service ( Daniel)

Placed an order with UKTents and needed the marquee before next Friday delivered to Northern Ireland , followed up with a call to Daniel who helped to expediate the delivery with his transport connections.
Spoke again this morning and it is in transit, the customer service from Daniel was brilliant / first class.

December 10, 2021
Unprompted review
Rated 5 out of 5 stars

Called UK tents at the last minute as…

Called UK tents at the last minute as we had been let down by another companies couriers, The team managed to my dent delivered in a day and a half to the Channel Islands. Absolutely amazing,especially during COVID and the Christmas Rush. Very friendly and excellent on communication. Definite 5 stars from me.

December 9, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

The UK Tents team did a great Job getting a marquee to us at short notice in Northern Ireland. Delighted with the Marquee and would highly recommend.

December 3, 2021
Unprompted review
Rated 5 out of 5 stars

Bought a few marquees off them

Bought a few marquees off them. They have a range of sizes and qualities to choose from. Easy assembly and packs away nicely. Their website is very user friendly too

October 10, 2021
Unprompted review
Rated 5 out of 5 stars

The best in the UK

Having opened a new marquee hire business we searched for weeks to find the perfect supplier. Spoke to Dan at UK TENTS and straight away he was offering everything we required and at an unbeatable price. It’s been a few months now and we haven’t used anyone else. They are also available to give you on the phone assistant whenever you need it. Highly recommended

October 9, 2021
Unprompted review
Rated 5 out of 5 stars

First-class response from the team at UK Tents

A delay in the relaxing of COVID restrictions in July 2021 caused a massive complication for my late father's Celebration of Life, where we suspected many more people would turn up at the Church than had forrmaly responded, assuming that they would be able to attend - and where the total number of responses was already bumping up against the limit dictated by social distancing regulations. The Church Hall provided the solution for the overflow from the service, which could be streamed live - but that left the challenge of where to host the tea afterwards for those in the Church. UK Tents were able to solve the problem, by providing sufficient marquees, and were brilliant every step of the way! Thank you so much!

October 8, 2021
Rated 4 out of 5 stars

Great

Great, we love the marquee, although you do need to shop around, i could of got the same one for around £100 cheaper, but hey ho that's my fault, it did take a while longer than i expected as it stated it was in stock, but was still waiting around 6 weeks, so make sure you leave enough time.

September 29, 2021
Rated 5 out of 5 stars

Great customer service

Always very friendly and professional. Daniel have great quality marquees and will always go the extra mile to provide you with advice. I will definately be buying from them again.

September 24, 2021
Unprompted review
Rated 5 out of 5 stars

UK TENTS LTD, Excellent company to deal with.

Massive shout out to UK tents, it was an absolute pleasure to deal with Daniel and Ray at UK tents. After a minor hiccup in not having the PVC premium marquee I initially paid for, which was no fault of there’s, I needed it in 4 days and I left it too late to order. But they convinced me that the PE marquee will be suitable for my event. I’m so glad I listened to them as it was a fantastic marquee, from building to actually using the marquee, great quality. They even arranged to delivery it in 3 days, truly bespoke and 1st class service, honestly this kind of service in a moments notice is going above and beyond. I recommend UK TENTS LTD as your number one choice to buy a marquee. All my guest loved it and they want to have it. Thank you very much guys

September 24, 2021
Unprompted review
Rated 5 out of 5 stars

Simply the Best

In a dire emergency a few days before my daughters wedding we were hunting for 2 12x 6m marquees . On the Thursday we called and Daniel at UK tents told us that they had said marquees in stock and could get them to us by the following Tuesday . On explaining the emergency Daniel asked us to wait 10 minutes before he would call us back. When he called back he said that he would get them to us that day - from Hertfordshire down to the south coast. WE could hardly believe it possible. Sure enough by 2 a.m. Friday morning Uk tents driver arrived with the 2 marquees !!!! What incredible service at no extra cost and all done with kindness and good humour by Daniel and the driver . UK Tents are the goto guys for any tents or marquees . Thanks so much Daniel and team .

August 15, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company - we have the 3m x 6m marquee, which is fabulous quality! We purchased it for our own use to host outdoor parties in our garden, the weather has been awful but it’s kept everyone dry and warm. Lovely company to deal with. Highly recommended!

July 28, 2021
Unprompted review
Rated 5 out of 5 stars

Can't recommend enough

After poor service from another alleged marquee firm, I quickly realised I should of gone to uktents first time.
Quality marquee, online instructions and delivery within a week with good communication.
This firm basically rescued a grassroots football clubs presentation night

July 17, 2021
Unprompted review
Rated 5 out of 5 stars

We often hire tents for our multiple…

We often hire tents for our multiple department summer events and our usual supplier let us down, however we were extremely lucky and happy with the service we received from UK Tents. Will no doubt use them again.

July 13, 2021
Unprompted review

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