UK Visa Portal Reviews 850

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 632 reviews, most reviewers were somewhat happy with their experience overall. Customers generally found the user experience to be positive, appreciating the smooth and well-handled process, with many noting the quick and efficient response times. People often felt guided through each stage, making the process manageable even when dealing with unfamiliar documentation. However, a significant number of people were dissatisfied with the pricing, feeling they were overcharged for services that could be obtained much cheaper directly from the government. Many reviewers also expressed concern that the website appeared to be an official government site, leading to confusion and unexpected costs.

What people talk about most

Website

Clients share ambiguous opinions on the website. Many reviewers express dissatisfaction, stating the site is... See more

Price

Users describe negative interactions with price, consistently reporting that they were charged significantly... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the speed and efficiency, with some... See more

User experience

Customers had positive experiences with the user experience. Many found the process clear, organized, and... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the quick turnaround and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The process itself is quite well designed, but I did have to go back and correct something after my initial submission. It wasn’t a major issue, but it did slow things down slightly because I had to r... See more

Company replied

Rated 4 out of 5 stars

I had trouble getting my pictures accepted at first. It frustrated me that the pictures had to be perfect. I re-submitted another set of shots and failed again. I think better and clearer example... See more

Company replied

Rated 5 out of 5 stars

Jessie (Jherson V.) was fantastic. I really appreciate all her effort. Her service level is extremely high. Thanks a lot, J, for all your help and advice! She called me everytime I made a mistake... See more

Company replied

Rated 5 out of 5 stars

When I first started the process, I’ll admit it felt a bit overwhelming. There were quite a few steps involved, and I wasn’t entirely confident I understood everything correctly. However, what changed... See more

Company replied


Company details

  1. Visa and Passport Office

Written by the company

At UK Visa Portal, we exist for one purpose: to make entering the United Kingdom simpler, faster, and stress-free for travellers worldwide. We are a specialist team devoted exclusively to UK Electronic Travel Authorisations (ETAs) and wider UK immigration permissions. While others offer generic global services, we focus solely on the United Kingdom—mastering every detail of Britain’s evolving entry requirements so you don’t have to. Our secure, intuitive platform and expert guidance transform what is often a daunting process into a clear, confident experience. From your very first click to final approval, we ensure every application is accurate, complete, and submitted without unnecessary delays or confusion. Backed by in-depth knowledge of the British immigration system and supported by our multilingual customer care team, we help thousands of visitors, families, business travellers, and students each year secure their permission to travel with ease and certainty. At UK Visa Portal, we don’t just process applications—we remove the worry, so you can focus on what truly matters: your journey to the United Kingdom.


Contact info

3.3

Average

TrustScore 3.5 out of 5

850 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very quick and efficient process

Very quick and efficient process

May 3, 2026
UK Visa Portal logo

Reply from UK Visa Portal

Hi Michael,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 1 out of 5 stars

HIDDEN CHARGES

There was plenty of communication. It is misleading to say $30 each for the ETA for the UK. And then when you get to paying, it is suddenly about four times that price. For standard, which is 24 hours it’s even more expensive for one hour or four hours. Nowhere does it say in anything that is clearly visible that there are all of these added charges. I wish that I had been more attentive to that because I certainly wouldn’t have used this site.

May 5, 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 4 out of 5 stars

Fast and efficient

May 5, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Simon,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Customer Service Was Excellent

It was very fast. Jherson V. helped me very quickly. It was straightforward and easy.

May 4, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi MG,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 1 out of 5 stars

Basically a quasi-scam site

Basically a quasi-scam site. They may actually get your ETA but they add on a "administration fee" that ends up making the cost of your ETA application about 10 times what it should cost. They make an effort to look like the official site. Avoid at all costs!

May 5, 2026
Unprompted review
Rated 4 out of 5 stars

Quick and effective services.I really…

Quick and effective services.I really recommend it.

May 5, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Piotr,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 1 out of 5 stars

The website seemed trustworthy but But it's not an official site.

The website seemed trustworthy. To someone inexperienced and not maliciously vigilant, it looks like the official site. But it's not an official site. The fees charged are almost 6 times higher. The biggest problem is that the person has to send photos of official documents plus a personal photo to a "third-party" website, running the great risk that these documents will be used for other purposes. I started the transaction, paid, and then realized the mistake. I didn't send the rest of the requested documents. The situation is very strange. I feel cheated.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM

TOTAL SCAM! I fell for this to get my UK visa and paid an extortionate amount for my family without realising it was not a government website.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

When I apply for ETA together with my…

When I apply for ETA together with my wife's one, I made a mistake to omit the photo and passport copy of my wife. Even if I am located outside of UK, Ms. Rubelyn immediately called me and guided me to attach the right photo and passport copy to my application or reply to her e-mail with such documents. I successfully submitted the application and got an approval for ETA within 30 minutes from my submission.
It was amazing experience and I never have experienced such kind and prompt governmental service before.

May 5, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Hee Woong,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 1 out of 5 stars

Scam alert

Scam alert: Misleading website charging far above the official ETA price
This site looks like an official UK government service, but it isn’t. I only realised after paying that the fee was 5 times higher than the real ETA price. The presentation is confusing, the pricing unclear, and the value does not match the amount charged. Check the official UK ETA website instead.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

The whole process was quick and easy

The whole process was quick and easy. And I was surprised that there was a person on the other end following up and monitoring my progress. Hanna was very helpful

May 5, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Melissa,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 1 out of 5 stars

This site is a fraud

This site is a fraud, I have no idea how they obtained my information but as soon as I booked my tickets with my airline I received a very legit looking email about the UK visa. My family had warned me prior to booking our tickets that I'd need to apply so I figured it was an auto generated email from the airline (stupid of me I know).It wasnt until I filled everything out and paid the fee that I got a call from a so called UK number where they left a voicemail asking for more info. I found that to be extremely weird so I looked into it and found that many people have fallen for the same scam. I had to cancel my card and tried to dispute the charge but was turned away by my card provider citing my own incompetence for not double checking the site. Get your visa on the official UK site its 30 bucks, this place charges upwards of 100. Not sure why a site like this is even allowed to exist but dont make my mistake. Edit: this company has tried to flag and remove my review as being false as soon as I posted it. Still crazy to me a “business” like this can exist but just a warning they’ll do everything to try and get your real experience removed from this site.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

The experience was very simple and…

The experience was very simple and Jovie was great and extremely helpful!
Thank you Jovie!

May 4, 2026
UK Visa Portal logo

Reply from UK Visa Portal

Hi Fadi,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 1 out of 5 stars

Scam alert: Misleading website charging far above the official ETA price

This site looks like an official UK government service, but it isn’t. I only realised after paying that the fee was five times higher than the real ETA price. The presentation is confusing, the pricing unclear, and the service offers no added value compared with the official UK ETA website.
Unsurprisingly, their responses to my refund request have been evasive and unhelpful. This is clearly a fraudulent setup.

Ce site donne l’apparence d’un service officiel du gouvernement britannique, alors que ce n’est absolument pas le cas. Je n’ai réalisé qu’après paiement que les frais étaient cinq fois supérieurs au tarif réel de l’ETA. La présentation est trompeuse, les informations tarifaires manquent de clarté, et le service n’apporte aucune valeur ajoutée par rapport au site officiel du UK ETA.
Sans surprise, leurs réponses à ma demande de remboursement sont évasives et dilatoires. C’est clairement une pratique frauduleuse.

May 4, 2026
Unprompted review

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