Alexis Gardner went far and above to solve my issues. Ultahost always has great support and almost every time fix the issues quickly. Great Hosting, excellent pricing and great support. Would... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Acquired 4 dedicated servers from them. Delivery time is within one day, very pleased by that. But where the service really shines is tech support — it's stellar. I've been having a weird SSH issue,... See more
Company replied
Multiple servers and I've had a great overall experience. They have been reliable for me in CH. I would avoid the starter tier for VPS hosting as it's just not powerful enough and the port speeds are... See more
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they answer everyone of my questions or requests with great response times. usually within several. minutes. the last request didnt take long as i'm learning about cs1.6 and made quite a few mistakes... See more
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Company details
Written by the company
The goal of the company is to provide effective Web Hosting in affordable price, which allows our customers to place and maintain their projects on the World Wide Web.
Contact info
651 N Broad St, Suite 206, 19709, Middletown, United States
- ultahost.com
3.7
Average
871 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
EXELENT COMPANY EXELENT SUPPORT
I have tried many companies, but ULTRAHOST is the best. With EXELENT support.
Thanks Anderson Coleman!
September 26, 2025
Unprompted review
Reply from Ultahost
Hello Takis,
Thank you for your wonderful feedback!
We’re delighted to know you consider UltaHost the best and that Anderson was able to support you effectively.
If you ever need further assistance, please feel free to reach out, we are always be happy to help.
Best regards,
The UltaHost Team
Thank you KLEMENS WAGNER
September 26, 2024
Unprompted review
Reply from Ultahost
Hello Amrhamed,
Thank you for your kind feedback and for appreciating Klemens’s support.
We’re glad your issue was resolved successfully.
If you need any further assistance, please don’t hesitate to reach out
Kind Regards
Ultahost Support Team
Poor quality mac VPS running on shared…
Poor quality mac VPS running on shared MacBooks FFS! LOL
August 8, 2025
Unprompted review
Reply from Ultahost
Hello Rob,
Thank you for sharing your feedback.
We’re sorry to hear about your experience with the Mac VPS.
To better understand and resolve the issue, could you please provide us with more details? Our team will be glad to revisit this in detail and ensure everything works as expected.
Please feel free to reach out anytime, we’re always happy to support you.
Kind Regards
Ultahost Support Team
the support is amazing
the support is amazing, Samuel Hall solved a problem were i got stuck all day in matter of some minutes. thank you
September 25, 2025
Unprompted review
Reply from Ultahost
Hello Abraham,
Thank you for your kind words!
We’re delighted to hear Samuel was able to quickly resolve the issue that had you stuck.
If you ever face any further challenges, please don’t hesitate to reach out, we’ll be more than happy to support you again.
Kind Regards
Ultahost Support Team
Fast support
September 25, 2025
Unprompted review
Reply from Ultahost
Hello Yasser,
Thank you for your feedback!
We’re glad our team was able to provide fast support.
If you need any further assistance, please feel free to reach out, we’re always happy to help.
Kind Regards
Ultahost Support Team
Sorry but I have to change my review.
Sorry but I have to change my review. I am using VPS enterprise plan. Everything was fine but from recent days we are facing lots of down time.
Support team always reboot the server and say everything is fine now. This make no sense when the core issue is different. How can RAM usage increase when there is less traffic and no background process.
-----
Update:
Support team identified the root cause, and issue is fixed for now. Although still I want to give a feedback fix your live chat support. They literally unaware of things.
And yeah for now I will continue with ultahost!
September 24, 2025
Unprompted review
Reply from Ultahost
Hello Anshu
We sincerely apologize for the issue you have experienced with your server. RAM usage increase can be caused by a number of issues including the server activity and a reboot should fix this issue along with optimizing your server.
Kindly provide more information on this issue and we will support you at our earliest
If you have any questions or need further information, please do not hesitate to contact us.
Kind Regards
Ultahost Support Team
Worst vps hosting ever
Worst vps hosting ever! I'm almost a year and I'm leaving!!! DO NOT PURCHASE SERVICE TO THEM
Many hours of Downtime to a professional eshop
Chat support is mainly with ai even the you think that talking with people AI answering. You have to say the same thing adn talking hours when your website is Down. THE WORST EXPERIENCE EVER
September 22, 2025
Unprompted review
Reply from Ultahost
Hello Papanastasiou
We sincerely apologize for the issues you experienced when using our service and are willing to work with you to achieve a lasting solution.
Our chat support consists of professionals who are available 24/7 to assist you and escalate tickets when necessary. kindly provide the ticket number and we will revisit the issue and resolve for you at earliest.
If you need further assistance kindly contact us again
Kind Regards
Ultahost Support Team
The Ultahost team is very friendly and…
The Ultahost team is very friendly and professional, always supporting their clients in every way. Truly appreciated!
Special thanks to Anderson Coleman, one of the best members of the Level 3 Support Team.
September 22, 2025
Unprompted review
Reply from Ultahost
Hello Malafaat
Anderson has a good time supporting you on this issue and the team appreciate your trust and patronage.
If you have any questions or need further information, please do not hesitate to contact us.
Kind Regards
Ultahost Support Team
Dominic Fergus the best
September 20, 2025
Unprompted review
Reply from Ultahost
Hello Hiago
We appreciate your 5 star review and trust in us. We will let Dominic know of your appreciation
If you need further assistance kindly contact us again
Kind Regards
Ultahost Support Team
Technical support is interested in helping you.
Technical support is interested in helping you and solutions are developing according to the best option. Thank you to technical specialist Nelson Varghese for a high-quality and fast solution.
September 20, 2025
Unprompted review
Reply from Ultahost
Hello Alex,
Thank you for your kind words and for recognizing Nelson’s support.
We’re glad your issue was resolved quickly and to your satisfaction.
If you ever need further assistance, please don’t hesitate to reach out, we’ll be more than happy to support you again.
Kind Regards
Ultahost Support Team
Great experience
I've had a great experience with the support team. They respond very quickly and always provide excellent assistance. I contacted them regarding server setup and then about transferring ownership. Each time, I received a detailed and very quick response. Today, my ticket was handled by Simon Madsen, and he was very attentive to every detail and resolved my issue fast.
September 20, 2025
Reply from Ultahost
Dear Customer
Thank you for writing in. Fast and efficient customer support is our watchword. Your server was successfully setup and the ownership transfer was completed satisfactorily.
If you need further assistance kindly contact us again
Kind Regards
Ultahost Support Team
Best hosting company
Best hosting company, their support are always available to support, all thanks to KLEMENS WAGNER, a Level2 support team who helped me in restoring my mistakenly deleted database.
September 20, 2025
Unprompted review
Reply from Ultahost
Dear Customer
Thank you for your 5 star review, The team were glad we could restore your mistakenly deleted database
If you need further assistance kindly contact us again
Kind Regards
Ultahost Support Team
Customer Support with the name of…Samuel Hall
Customer Support with the name of "Samuel Hall" is a real CHAD
Answered within minutes and seconds.
All questions answered Quickly and Professionally, can only recommend him.
So far happy with Ultahost, was a bit tricky at first since first time paying for Webhosting but worked out in the and (thanks to Chatty and Ultahost team)
September 18, 2025
Unprompted review
Reply from Ultahost
Hello Eddy
Its awesome to get such lovely review from you. thank you for your trust, we are happy your Webhosting service is functioning well
If you have any questions or need further information, please do not hesitate to contact us.
Kind Regards
Ultahost Support Team
Hidden Negative Reviews & Possible Fake Feedback – Beware of Ultahost
After carefully reviewing the two official Ultahost profiles on Trustpilot (domains ultahost.com and ultahost.io), it is evident that the company has deliberately split customer feedback between the two domains. The main profile (ultahost.com) has 771 reviews, while the secondary profile (ultahost.io)—a domain that is essentially inactive—has 485 reviews.
Combined statistics from both profiles:
⭐⭐⭐⭐⭐ (5 stars): 846 reviews (67.3%)
⭐⭐⭐⭐ (4 stars): 61 reviews (4.9%)
⭐⭐⭐ (3 stars): 27 reviews (2.1%)
⭐⭐ (2 stars): 24 reviews (1.9%)
⭐ (1 star): 298 reviews (23.7%)
Using the performance benchmark of 3 stars or below as “poor performance”, the company has a total dissatisfaction rate of 27.7%. A significant portion of these negative reviews is concentrated in the secondary (.io) profile, which is less visible to new customers.
This pattern not only raises concerns about artificially managing the brand’s public image, but—given the stark difference between the two profiles—also suggests the possibility of fake or manipulated positive reviews in the main profile. Customers should review both profiles before making any purchasing decisions to get a more accurate picture of the company’s service quality.
In my opinion, these practices show that they are thieves and liars.
September 17, 2025
Reply from Ultahost
Dear Arash,
Thanks for the detailed review and this shows your keen interest in our company and we will be happy to offer you our best hosting services.
Please note hundreds of thousands of companies manage their business with more than one domains and websites, its neither illegal nor wrong. We offer different services and manage them separately for ease of our customers.
Also please note Trustpilot has its own system to verify reviews and delete if there is any fake review. Both our profiles has less than 1000 reviews and if we are managing artificially then the number must be very high along with rating.
Once again thanks for taking time for this detailed analysis and your stats prove that reviews are genuine, and all 5 star reviews are from our valued customers those are extremely satisfied with our services and we are committed to provide best hosting experience.
Best Regards,
good job Edie Mallin
September 15, 2025
Unprompted review
Reply from Ultahost
Hello Marko
We appreciate your 5 stars and thank you for trusting us. We will let Eddie know of your appreciation.
If you have any questions or need further information, please do not hesitate to contact us.
Kind Regards
Ultahost Support Team
Good service
September 15, 2025
Unprompted review
Reply from Ultahost
Dear MohammadSadegh
We appreciate your feedback. The team is always happy to assist you with your requests
If you need further assistance kindly contact us again
Kind Regards
Ultahost Support Team
Impossible to cancel your subscription
The Ultahost.com company makes it almost impossible to cancel your subscription. I rented a server for the game Enshrouded. When I no longer played the game I tried to cancel my subscription. I went through numerous hours without success. I was assured by them my account was cancelled only to be rebilled again and again.
Update: May I suggest that instead of an apology that you address the issue and institute and easy and straight forward way to cancel a subscription. Thank you.
September 14, 2025
Unprompted review
Reply from Ultahost
Hello Don
We sincerely apologize for this issue. Cancellation of a subscription is very easy and straight forward by clicking only one button in Client Area. After a subscription is cancelled, the billing automatically stops, we recommend you check your payment method as it appears the recurring payment has not been turned off by you.
If you need further assistance kindly contact us again
Kind Regards
Ultahost Support Team
10/10 Service
Good Support, Good Prices, Friendly Human Beings.
10/10 would recommend
September 15, 2025
Unprompted review
Reply from Ultahost
Hi Labcore
We sincerely appreciate your feedback. Our support is top-notch, our prices are budget friendly and we expect you stay with us.
If you need further assistance kindly contact us again
Kind Regards
Ultahost Support Team
I encountered an error on my website
I encountered an error on my website, and Eric Smith helped fix it quickly. He was professional, efficient, and made the whole process stress-free. I truly appreciate his fast response and expertise—highly recommended!
September 16, 2025
Unprompted review
Reply from Ultahost
Hello David
Your review is much appreciated, Your issues being fixed quickly and seamlessly is one of the hallmarks of our services.
Feel free to contact us if you need any further information or assistance.
Best Regards,
Ultahost Support
I asked if I could install n8n for…
I asked if I could install n8n for personal use on my current server package, and Samuel Hall & Dextor Jason recommended that I get a new package starting small and scaling up only when needed. The setup took just a few hours and turned out to be more affordable compared to other n8n hosting offers. They were really hands-on and professional, which made the whole process smooth and stress-free.
September 15, 2025
Unprompted review
Reply from Ultahost
Hello Raleigh
Thank you for your excellent feedback on our customer support. We are glad the n8n installation was successful on your package and our prices are budget friendly.
If you need further assistance kindly contact us again
Kind Regards
Ultahost Sales Team
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