Mats good quality and well packaged. Comms post purchase - order reference in an email recognising purchase - did not materislise. No phone number to call is offered to alay worries. Time pas... See more
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These are really the ultimate - very heavy rubber, well stitched around, very heavy solid and durable - they help sound insulation as well as being properly tough - suitable for families, dogs , allo... See more
I was unable to see an actual image of how my car mats would look. Once received, I realised the personalisation is just similar to personalised strips my children had on some of their sports kits at... See more
Ordered Mats before the published Christmas deadline. I tried to contact both via online enquiry and the published email address ( which just bounced back ), order status just kept saying order being... See more
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3.0
Average
476 reviews
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Hasn’t replied to negative reviews
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Arrived in good time but after a week…
Arrived in good time but after a week one of the circular anchors broke
July 16, 2020
Unprompted review
Reply from Ultimatecarmats
Gary, our apologies if the locator ring is broken. They do press together in two parts, but if yours is not fixable in this way, please email us a photo to sales@ultimatecarmats.co.uk and include your order number or delivery postcode. We'll be able to replace the broken item.
Very prompt and reliable service
Very prompt and reliable service
Nice quality car mats would reccomend.
Was kept informed from start to delivery.
July 12, 2020
Unprompted review
Poorly made fir the money I paid the…
Poorly made fir the money I paid the sticky velcro bits on the back to line up with my bmw oem ones came straight off both sides
July 11, 2020
Unprompted review
Happy customer
Easy to work out what you wanted once you put the make and model of car in. Good quality and fit plus they came on time. Very pleased!
July 10, 2020
Unprompted review
Fit well and hopefully will swear well
July 9, 2020
Unprompted review
Custom made just for me…
Not the best quality but couldn’t have the best in the colour and design I wanted which is a pity still very pleased with them
July 9, 2020
Unprompted review
Great quality and delivery but the…
Great quality and delivery but the product only had one fixing hole on the drivers side and they previously had 2.
July 6, 2020
Unprompted review
Drivers car matt doesn’t fit
Drivers car matt doesn’t fit, the hole pitch is incorrect. The hole pitch on the other three matts Is slightly out and leaves a small ripple on the matts.
July 5, 2020
Unprompted review
Don’t buy
The mats for rear seats of my car were the wrong shape. I let the seller know via email and describe the issue to them. Two weeks on and still no reply to my email or any form of communication from their part.
July 2, 2020
Unprompted review
The rubber mats I purchased fitted well…
The rubber mats I purchased fitted well and arrived promptly but I have had them for two weeks now and have been unable to put them in my car as yet because of the smell of them, I understand it’s a thing with new rubber and it is wearing off now so hopefully not too long now before I can use them. I did email them for tips on ridding them of the odour but received no reply. Having said all that I am very pleased with the mats.
July 1, 2020
Unprompted review
Reply from Ultimatecarmats
Hi, our apologies but it looks like we missed you emails or our junk filter caught it. If you find the odour too strong, leaving the mats hung in a well ventilated location for a few days or put a dish of granulated coffee near them, as this may absorb some of this. It will dissipate as the mats were cut from a fresh roll of rubber.
Premium quality product which protects…
Premium quality product which protects my nice car after a hard day in the workshop. Cheers! H
June 26, 2020
Unprompted review
Customer Service non existent
Received the wrong mats and nobody from the organisation will respond to resolve.
June 26, 2020
Unprompted review
Reply from Ultimatecarmats
Hi, our apologies if we missed your emails but our system doesn;t appear to show any contact from you regarding your order. We've had no enquiry forms either. Please email us at sales@ultimatecarmats.co.uk and attach images of the mats you have received. If you also show us the white sticker this will help. Also let us know your number plate and we will try to sort this out.
Very poor quality my right foot has…
Very poor quality my right foot has left a indentation in the carpet where i use the accelerator pedal not happy with the product conditioning i purchased the most expensive car mats
June 24, 2020
Unprompted review
Audi A6 Car Mats
Pleased with the mats they finish off the interior appearance of the car as well as protecting the mats. Ordered and delivered quickly by Ultimate Car mats and would buy from again.
June 22, 2020
Unprompted review
We haven’t received our order
We haven’t received our order. We have paid and been asked to review, but we have no goods
June 21, 2020
Unprompted review
Reply from Ultimatecarmats
Tracy, the tracking on the first shipment for your address was lost by the courier. They advised us after we looked into this, so we put another set of mats into production on the 23rd. As soon as we have additional tracking you will be sent an automated email with details. Our apologies for the delays but this was out of our hands and we did think they had been delivered.
They have messed up my order and now…
They have messed up my order and now they won’t answer to emails. Bad company!
Re: now they are stating that they have tried to contact me, hasn’t happened. Checked my paypal messages and my email address. They requesting an email from me with pictures. I have sent them the original email about 30 times 3 days ago. Rubbish, absolute rubbish! I even opened an PayPal dispute with them and they haven’t even replied to that!
June 20, 2020
Unprompted review
Reply from Ultimatecarmats
Hi, we replied to your email and requested a photo of the mats. We also replied to your paypal message but we don;t appear to have heard back from you. Can you please send us the photos of the mats and white sticker and we will look into your issue.
Really pleased with the car mats
Really pleased with the car mats, the fit is perfect, the quality is excellent. Delivery was a little slower than advertised but we were in lockdown restrictions so that was fine
June 18, 2020
Unprompted review
Misleading pictures, non existent customer service
The product pictures on the website are very misleading - fine if you can contact them to arrange a refund etc except all you can do is email and hope for a reply.... but dont hold your breath because they dont answer and there is no phone number.
I never write negative reviews because it damages peoples businesses but in this case I think it's fair enough.
June 17, 2020
Unprompted review
Reply from Ultimatecarmats
Terry, our apologies but we haven't seen any emails or enquiry forms from you regarding your order. Could you send us an online enquiry form and include your order number or postcode and we will look into this for you. If you want to send us a photo of the mat you've received, please email us a photo of it laid out flat, plus a photo of the white sticker so we can check what you have been sent.
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