Ultimate Outdoors - Northampton Reviews 

1,456
TrustScore 5 out of 5

4.9

21 Fairground Way, Riverside Business Park, NN3 9HU Northampton, GB


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Rated 5 out of 5 stars

I went in to return my Merrells that were taking in water under warranty. Kim was a great help and made getting the shoes refunded a quick and easy process. It gives you trust buying from this store... See more

Company replied

Rated 5 out of 5 stars

Lewis was amazing helping me make a decision on the right kitchen unit and camping stove for our weekend trips in the campervan. He made units up to check dimensions and answered numerous questions re... See more

Company replied

Rated 2 out of 5 stars

I went over to this store this morning for a good pair of walking boots. I was surprised and disappointed to find that the lovely shop I had visited 2 weeks was now an Outlet store. Although the staf... See more

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Rated 5 out of 5 stars

Saw a offer on line went into the store could not see it asked asked young assistant she said the offer was still on asked which one of the chairs I wanted then took them to the tills very helpful.

Company replied


Company details

  1. Hobbies & Crafts

About Ultimate Outdoors - Northampton

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Contact info

  • 21 Fairground Way, Riverside Business Park, NN3 9HU, Northampton, United Kingdom

  • 01604 214842

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,456)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was served by Callum is was very…

I was served by Callum he was very polite helpful and patience. Thank you

May 25, 2025
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Kaliah customer service

Kaliah was super patient and helpful as she explained the benefits of different walking shoes. Great customer service!

May 24, 2025
Unprompted review
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Reply from Ultimate Outdoors - Northampton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Assistance by Dan

Assistance by Dan, very knowledgeable and helpful.

May 25, 2025
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Searching for a tent

Walked into ultimate outdoors. Looking at tents and a very lovely lady called Kim came over and we discussed tents and how cheap it was to camp instead of caravanning. She was very polite and helpful. And showed me the offer that was on and explained to her I wanted to ask my dad to see if he had anything. But then soon returned to shop to get the tent. Would recommend this shop hugely

May 25, 2025
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Aidan was very friendly and helpful…

Aidan was very friendly and helpful today, he was also very attentive and listened to what we were looking for. Very happy thank you!

May 25, 2025
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Libby lobster was great

Libby lobster was great. If you want shoes (or anything) this is the place. Me and a friend came in clueless and lost, lobster found us tucked away in an isle and showed us the light. I am now a happy customer with a fantastic set of boots and socks. Would recommend 👍🦞🦞🦞

May 23, 2025
Unprompted review
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Reply from Ultimate Outdoors - Northampton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Marvellous service

It was our first visit to the store today.
The help and assistance that we received from Barry was second to none.
A true asset to the company.
I look forward to meeting both him and the lady on the checkout again.
Thank you.

May 18, 2025
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Incredible service

Service was amazing. A young man called Aidan helped us find exactly what we needed for our camping trip. Very helpful even with us changing our mind multiple times, always had a positive approach. Deffo recommend using this place.

May 18, 2025
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

The service was amazing

The service was amazing, especially kaliah who was exceptionally helpful during our visit.

May 17, 2025
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Ryan was extremely polite and helpful.

Ryan was extremely polite and helpful.
His patience with me going backwards and forwards changing my mind didn't phase him at all and he was knowledgeable about the products I was looking at and what would be better suited to me. A pleasure to do business with

May 17, 2025
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Went into ultimate outdoors riverside…

Went into ultimate outdoors riverside and Kim helped us find exactly what we wanted great service and super helpful would recommend

May 13, 2025
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful

Helpful, attentive and polite staff. Call out to Dan, who was exceptional. Thank you

May 15, 2025
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served today by Ryan A and he…

I was served today by Ryan A and he couldn’t have done a better job very knowledgeable and helpful 👍

May 14, 2025
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

Ryan S was really patient and helpful whilst we tried on walking boots. All the staff were friendly and the customer service was great.

May 10, 2025
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Another successful trip to Ultimate…

Another successful trip to Ultimate Outdoors at Riverside in Northampton. The staff are so kind and friendly - always happy to help. Libby was a superstar today helping us pick the right tent at the right price - delighted with our 5 man Berghaus and she couldn’t have been more helpful! Thank you ❤️

May 10, 2025
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Kim was so helpful

Kim was so helpful, we needed kit for DofE. Kim came around with us making sure we had the correct items and showed my daughter how to wear the backpack properly. Her help made our shopping so much easier.

May 3, 2025
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

HeRyan Slpful staff

Helpful staff
They had what I wanted
Ryan S is good at his job
Happy with today's experience

May 9, 2025
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Experience in store was great

Experience in store was great. Kim and Julie were exceptionally helpful. Had quite a bit to buy and were helping take things off my hands and then helped get a large tent to the car. Great service.

May 8, 2025
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Exceptional customer service

On a recent visit I was looking for some new walking trainers, and both my son and husband were after new coats. Leah P was exceptionally helpful, patient and knowledgeable with regard to the footwear. Ryan A assisted with the coats and we could not fault the service we received.

May 4, 2025
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Ultimate Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing knowledge and service

This is the second time I have visited this store, first time to do my research and today to make the purchase. The service and knowledge of all colleagues that I have encountered has been amazing with a nothing is too much trouble approach. Well done ultimate outdoors riverside, Northampton! I will be back to shop again.

May 6, 2025
Unprompted review
Ultimate Outdoors - Northampton logo

Reply from Ultimate Outdoors - Northampton

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Ultimate Outdoors Customer Care Team

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