I went in to return my Merrells that were taking in water under warranty. Kim was a great help and made getting the shoes refunded a quick and easy process. It gives you trust buying from this store... See more
Company replied
Location
Switch location21 Fairground Way, Riverside Business Park, NN3 9HU Northampton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lewis was amazing helping me make a decision on the right kitchen unit and camping stove for our weekend trips in the campervan. He made units up to check dimensions and answered numerous questions re... See more
Company replied
I went over to this store this morning for a good pair of walking boots. I was surprised and disappointed to find that the lovely shop I had visited 2 weeks was now an Outlet store. Although the staf... See more
Company replied
Saw a offer on line went into the store could not see it asked asked young assistant she said the offer was still on asked which one of the chairs I wanted then took them to the tills very helpful.
Company replied
Company details
About Ultimate Outdoors - Northampton
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Contact info
21 Fairground Way, Riverside Business Park, NN3 9HU, Northampton, United Kingdom
- 01604 214842
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service kim was very helpful
Very good service kim was very helpful
April 17, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Ultimate Outdoors Customer Care Team
Good service
Thank you for patient and efficient service from Dan. Good range of shoes on display also.
March 22, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Ultimate Outdoors Customer Care Team
My preferred outlet
Ultimate Outdoors is my preferred outlet for all my outdoor gear. Great products at various price points, competitively priced and the staff are knowledgeable and friendly. A special shoutout to Leah P. who was incredibly helpful.
April 17, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Ultimate Outdoors Customer Care Team
Amazing experience at Northampton…
Amazing experience at Northampton riverside store,
Knowledgeable and helpful staff couldn’t do enough for me,
A very pleasant experience.
Julie,teri,Kim & Leah d thank you all
April 14, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Ultimate Outdoors Customer Care Team
New shoes
Had fantastic service from Dan who helped and gave me advice when trying to decide what walking shoes to buy.
Good selection of shoes across all price ranges.
April 12, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Ultimate Outdoors Customer Care Team
Fairly priced, helpful staff
Very helpful and down to earth staff on the shop floor, helped me find what i was looking for, very knowledgeable of products. Had a fitting room where i could try the item on. Price was fair and level with or better than sports direct for the Wetsuit i purchased. Also carry some really good brands such as craghoppers. Was served by Libby, who was very helpful and friendly also
April 10, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Ultimate Outdoors Customer Care Team
No hard sell but great customer service from Lewis.
Initially visited to get my daughters rucksack for her DofE expedition. Lewis helped select the right rucksack for her size and shape, he was very respectful of her personal space when making adjustments and adding weights. He was so helpful and polite that we went on to purchase nearly all the kit needed and will be back nearer the time to purchase the rest.
April 9, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Ultimate Outdoors Customer Care Team
Great service
I was completely overwhelmed by the amount of choice and was close to walking out empty-handed. Thankfully, Lewis stepped in at just the right time to offer help. Staff was friendly, patient, and really knew his stuff. Great service thank you.
April 10, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Ultimate Outdoors Customer Care Team
Leah.p was absolutely brilliant really…
Leah.p was absolutely brilliant really nice and helped us a lot sorting out dofe equipment thank you very much your much appreciated
April 10, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Ultimate Outdoors Customer Care Team
Excellent sales advice from Lewis-no…
Excellent sales advice from Lewis-no heavy upselling just good, helpful advice
April 9, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Ultimate Outdoors Customer Care Team
Great atmosphere!
Great atmosphere!! Excellent customer service! Lewis the man 👍
April 9, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Ultimate Outdoors Customer Care Team
Leah did an excellent job in helping me…
Leah did an excellent job in helping me choose my walking boots. She was very kind and polite—thank you so much!
April 8, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Ultimate Outdoors Customer Care Team
Great Service
Great service today from all staff especially Leah D thank you
April 7, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Ultimate Outdoors Customer Care Team
“Ryan A” was amazing helped with…
“Ryan A” was amazing helped with everything I needed, with Service like this I’ll definitely go back to shop again
April 7, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Ultimate Outdoors Customer Care Team
Great selection of items Great Staff
Great selection of items, found a rucksack in sale.
Ryan A very friendly and helpful when paying for items. He also advised on other items on offer.
March 29, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Ultimate Outdoors Customer Care Team
Reply from Ultimate Outdoors - Northampton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Ultimate Outdoors Customer Care Team
Went for a new pair of walking boots
Went for a new pair of walking boots, I was served by Dan who was both very helpful and knowledgeable about which boot would suit my style of walking, highly recommended.
April 5, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Ultimate Outdoors Customer Care Team
Brilliant customer service
Ryan A was so helpful at Ultimate Outdoors Northampton. A great shopping experience, amazing customer service.
April 2, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Ultimate Outdoors Customer Care Team
Superb costumer service
Superb costumer services from Sam and Christine.
Sam is very friendly, knowledgeable, and helpful
Thank you
April 4, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Ultimate Outdoors Customer Care Team
I recently shopped at the Northampton…
I recently shopped at the Northampton store for walking boots. I was served by Ryan A. He was very helpful, patient and courteous. He also found me the best price for the boots I purchased. I was very impressed. Well done Ryan. Thank you.
March 27, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Ultimate Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.