I didn’t want to continue my subscription with the app and after writing my review the company immediately got in touch and offered a full refund. The customer support team were very courteous and dea... See more
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I have now had 3 unauthorised deductions to my bank account for £27.56, £35.01 and £7.39 None of these are authorised and there is no trace of a subscription on my phone to even cancel Total scam or... See more
Company replied
The team is absolutely marvelous, im not great with apps and sunscriptions They helped me get set up and an opertunity to learn how it all works. They truly are dedicated to helping people get over... See more
Company replied
Edit: The issue below was solved by the Ultisef support team in a timely manner. All incorrect charges were funded, and their support staff were sincere and very helpful. I purchased their subsc... See more
Company replied
Company details
About Ultiself
Written by the company
Ultiself is a user friendly, actionable app that uses a science backed approach to create your optimal routine & build the best you.
If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.
If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.
Contact info
United States
- vipsupport@ultiself.com
- ultiself.com
2.8
Average
967 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam! similar to the many other reviews I did…
Similar to the many other reviews I did not agree to the $79.99 charge after agreeing to a week long trial. I reached out via email to cancel but want a refund. It is clear from the multiple reviews on here and reddit that this is a constant occurrence with this company. Purposely hiding fees. It is no coincidence that this is happening review after review. Shady, evasive and scam conduct.
March 9, 2026
Unprompted review
Reply from Ultiself
Hello! After reviewing the details once again, it appears that you purchased a monthly auto-renewing plan along with an additional course subscription, which is why there was an extra charge. Please note that purchases can only be completed after they are confirmed by the user — otherwise, they cannot be processed.
In any case, we’ve already taken steps to resolve the situation. Your subscription has been canceled and the refund has been issued.
If you have any further questions, please contact us at vipsupport@ultiself.com. Our team will review your case with priority and make sure everything is resolved properly. Thank you!
Extremely Disappointed!!!
I am very disappointed with my experience with Utiself.
I purchased only a 4-week program package, yet my account was suddenly charged almost $50 without my authorization. I did not agree to any additional subscription or recurring billing, and there was no clear explanation provided for this charge.
Unexpected billing like this is extremely concerning and creates a serious lack of trust. As a customer, I expect clear consent before any charges are made.
I have already contacted support and am requesting an immediate refund for this unauthorized charge as well as clarification about why my account was billed.
If this issue is not resolved quickly, I will have no choice but to escalate the matter through my bank and consumer protection channels. I hope Utiself will resolve this promptly and refund the charge.
March 8, 2026
Unprompted review
Reply from Ultiself
Hello!
Sorry for the confusion. It appears that you purchased a monthly subscription, which can be canceled at any time by contacting our support team via email.
In any case, we have already taken steps to resolve the situation. Your subscription has been canceled, and the refund has been issued.
If you have any further questions, please contact us at vipsupport@ultiself.com. Our team will review your case with priority and make sure everything is resolved properly. Thank you!
I have been charged £47 without my…
I have been charged £47 without my consent. Absolute SCAM. I want a refund and my account and subscription to be cancelled immediately.
March 8, 2026
Unprompted review
Reply from Ultiself
Hello! After reviewing the detais, it appears that you purchased a monthly auto-renewing plan along with an additional course subscription, which is why an extra charge occurred. Please note that purchases can only be completed after they are confirmed by the user — otherwise, they cannot be processed.
In any case, we have already taken care of the situation. Your subscription has now been canceled, and the refund has been issued.
If you have any further questions, please contact us at vipsupport@ultiself.com. Our team will review your case with priority and make sure everything is resolved properly. Thank you!
I have been very impressed with…
I have been very impressed with Ultiself and the support that Nick and the team have given. The program gives you all the tools to succeed. Thank you
March 9, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind review! We’re really glad to hear that you’ve been impressed with Ultiself and the support from Nick and our team. It’s great to know that the program is providing the tools you need to succeed. We truly appreciate your support and are happy to have you with us on this journey!
ABSOLUTE SCAM
I only gave one star because there isn’t an option for zero. As with many other reviews, I received an email stating that they subscribed me for a lifetime membership: “We upgraded your access to lifetime premium.” The cost then rises to about $50/month and the lifetime membership came without my consent nor any indication of that when initially signing up for 4 weeks. Absolutely deceptive and slimy company. I felt something was up reading through their lengthy and repetitive self-promoting information and condescending “no, I don’t want to look and feel better,” type options when declining more self-improvement programs as they tried to sell me three more things before I could accept the four weeks. I immediately cancelled the subscription and received an email stating:
“We usually reply within 24 hours, but due to a higher volume of inquiries, it might take a bit longer this time. Don’t worry - we’ve got you! Your request is important to us, and we’ll get back to you as soon as possible.”
Based on some other reviews I’m expecting to get the run-around to cancel the subscription so I’ve had to cancel my credit card.
STAY FAR AWAY FROM THIS COMPANY.
March 7, 2026
Unprompted review
Reply from Ultiself
Hello! Sorry for your confusion. It looks like you purchased a monthly subscription..., which can be canceled at any time by contacting our support team via email. We make this clear on the sales page.
We’d like to review your case and help resolve this properly. Please contact our team at vipsupport@ultiself.com using the email address you used for the purchase and include a screenshot of your review in the message. Our team will check your case with priority and assist you as quickly as possible. Thanks!
Nick was excellent and so responsive at…
Nick was excellent and so responsive at answering my questions. I am so excited to start using the platform. Thank you so much!
March 7, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind review! We’re really happy to hear that Nick was able to help and answer your questions quickly. He’ll be glad to know his support made a great impression. We’re excited for you to start using the platform and wish you great success on your journey with Ultiself!
Very Distressing
Today I purchased a 4-week subscription for AUD $14.22, however I was also immediately charged AUD $81.72, and I have no clear understanding of what this charge was for.
The checkout process was extremely confusing and appeared to include multiple upsell screens before I could even access the initial 4-week subscription. It felt like trying to dodge landmines while navigating the offers, and although I was careful to decline them, the decline options were difficult to find and displayed in very small text. It was so confusing I even took screenshots because after initially purchasing the 4 week subscription, I started to feel very uneasy about how difficult it was being made to access my subscription.
I have contacted the company requesting a refund of the $81.72 and cancellation of my subscription and have received an auto reply that it may take 24 hours to respond.
I also attempted to cancel via Settings > Subscriptions on my iPhone as instructed, however the subscription does not appear there, which suggests this information is incorrect. Based on other reviews here, it appears that some customers have experienced difficulty cancelling despite contacting UltiSelf multiple times, which also concerns me.
I am a student and cannot afford this additional charge, I am very distressed by this so I hope this matter can be resolved quickly.
If the company resolves this promptly, I will happily update this review.
I would appreciate a response from the company here on Trustpilot so this issue can be resolved. Thank you.
March 8, 2026
Unprompted review
Reply from Ultiself
Hello! After double-checking the details, it appears that you purchased a monthly auto-renewable plan and an additional subscription to course, which is why you were charged one more time. Please note that all purchases can only be made after they are confirmed by the user — otherwise, it’s technically impossible.
In any case, we’ve already reached out to resolve it. Your subscription has now been canceled, and the refund has been processed.
If you still have any questions, please email us at vipsupport@ultiself.com - we’ll review your case as a priority and ensure a proper resolution. Thanks!
App performance and Support Staff performance
Firstly, this app is a great. It can help with discipline and consistency in many areas. It is also infomative and user friendly once you take the time to learn how it works. The support staff is also top notch. I dealt with Emma and she was professional, quick, understanding and she showed initiative in how she dealt with my query. The only thing that I recommend to improve the App is having your current score (within the week) shown alongside your maximum possible score (for the said week). This allows better tracking of your progress within the week. Maybe even a bar graph view or line graph can be thrown in.
March 5, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your thoughtful and detailed review! We’re really happy to hear that Ultiself is helping you build discipline and consistency, and that you find the app informative and user-friendly once you get familiar with it.
We also truly appreciate your kind words about our support team. Emma will be especially glad to hear that her professionalism, responsiveness, and initiative made a positive difference in your experience.
Your suggestion about displaying the current weekly score alongside the maximum possible score is a great idea. Features like progress visualization with bar or line graphs could indeed make tracking improvement even clearer. We’ll be sure to pass this feedback along to our product team for consideration.
Structure
Structure, making me think, staying focused, and keeping me on pace to do the things that I need to do.
March 6, 2026
Unprompted review
Reply from Ultiself
Thank you for sharing your experience! We're really glad to hear that the structure of the app helps you stay focused, reflect, and keep pace with the things that matter most. Your feedback means a lot to us, and we're happy Ultiself is supporting your routine and progress!
The team from Ultiself were a pleasure
The team from Ultiself were a pleasure to deal with. Thanks Nick for your speedy, personalised assistance. Most appreciated!
March 6, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind words! We’re really glad you had a positive experience with our team. I’ll make sure Nick sees your message — he’ll truly appreciate it. It means a lot to us that you felt supported in a speedy and personalized way. Thanks again for taking the time to share this!
I tried an trial period for…
16.03 Update : I have now received my money back.
I tried an trial period, but they charged $87 to my card. It is a scam company. I have filed disputes with VISA and with my bank. They made unauthorized payments for a monthly subsription i never agreed to.
They do this to a lot of people, they are scammers who operate on the edge of the law.
Update 12.03 !!
I still have not received the refund that you promised me in an email
16.03 Update : I have now received my money back.
February 24, 2026
Unprompted review
Reply from Ultiself
Hello! First of all, I’d like to clarify that we don’t offer any free trial plans. We do have a paid trial version, but it’s always clearly indicated before the purchase is completed.
Sorry for your confusion. It looks like you purchased a 2-month subscription with a 7-day paid trial, which can be canceled at any time by contacting our support team via email.
In any case, we’ve already reached out to resolve this situation. Your subscription has now been canceled, and the refund has been processed.
If you still have any questions, please email us at vipsupport@ultiself.com - we’ll review your case as a priority and ensure a proper resolution. Thanks!
I brought Ultiself to improve some…
I brought Ultiself to improve some areas of my life, the app is easy to follow and I was impressed with the progress I made. I forgot to cancel the subscription, contacted Ulitself to see what could be done. Nick from customer support went above and beyond and arranged for me to have lifetime access to all the upgraded programs at no extra cost!! Totally blown away by this generous gesture from a company that at first you would think is just out to make money, but this thoughtful offer has restored my faith in People, thank you so much Nick for all you have done, much appreciated.
March 6, 2026
Unprompted review
Reply from Ultiself
Thank you so much for sharing this — it truly means a lot.
We’re really glad Ultiself helped you make progress in the areas that matter to you. Hearing that you found the app easy to follow and saw real improvement is exactly why we built it.
And thank you for your kind words about Nick — we’ll make sure he sees this. We believe support should feel human, fair, and solution-focused, not transactional. Your message perfectly captures what we strive for.
We appreciate you being part of the community and wish you continued growth and success ahead!
Beware
Stay away from UltiSelf. They advertise a free trial, but then start charging $50/month. Cancelling the subscription is extremely difficult and seems intentionally confusing.
I tried to cancel, but it didn’t work and I was charged for three months. My chargeback was unsuccessful. UltiSelf even agreed to refund one month, but never followed through — just polite emails and endless runaround.
Very frustrating experience. Be careful before signing up. 🚩
November 21, 2025
Unprompted review
Reply from Ultiself
Hello Bjarni,
Thank you for sharing your experience. I truly understand why this situation feels frustrating.
After reviewing the case again, I want to clarify that the subscription terms - including the trial and renewal conditions - are shown before purchase and require user confirmation. We also confirmed earlier that your subscription has been canceled, so no further charges will occur.
Regarding the refund: as explained in our email communication, the chargebacks were resolved through the payment processor, and due to the status of those transactions our payment provider has currently blocked the ability to issue an additional refund through the same channel. We have already reached out to you directly to find an alternative way to resolve this.
Please check our latest email so we can finalize this for you. Our goal is to resolve the matter fairly!
Service Excellence
I have to commend Nick from Ultiself for his dedicated service on the 4th March 2026 in assisting me to sort out my problem.
Thank you Nick, it is highly appreciated.
Tom Kritzinger
March 4, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind words, Tom — it truly means a lot. We’re really glad Nick was able to assist you promptly and effectively. Providing clear, dedicated support is something we care deeply about, so your feedback is genuinely appreciated. Thank you for taking the time to share this — we’re grateful to have you as part of the Ultiself community.
I was skeptical at first about this app…
I was skeptical at first about this app BUT I no longer have the craving for alcohol!! I'll have a cocktail at dinner but that is all. I no longer have the urge after that cocktail to stop by the liquor store and buy more to drink the rest of the night. Thank you!
February 14, 2026
Unprompted review
Reply from Ultiself
That’s incredible to hear — truly! Real change like that doesn’t happen by accident. The fact that you’ve shifted from cravings to control says a lot about the work you’ve put in. We’re honored the app could support you in that process.
Having one drink and stopping there is a huge win. Thank you for sharing your progress — and congratulations on taking back that control.
DO NOT PURCHASE-SCAM SCAM SCAM!!!!!
Absolutely terrible customer service-the app has been great at taking 4 different unauthroized charges and then putting them on auto renewal without authorization. I have requested cancellation via the app and have had zero response or results-BUYER BEWARE-if I do not receive my refund of the charges I will report this bogus company to the attorney general in Austin TX.
March 3, 2026
Unprompted review
Reply from Ultiself
Hello! After double-checking the details, it appears that you purchased a monthly auto-renewable plan and an additional subscription to courses, which is why you were charged. Please note that all purchases can only be made after they are confirmed by the user — otherwise, it’s technically impossible.
In any case, we’ve already reached out to resolve it. Your subscription has now been canceled, and the refund has been processed.
If you still have any questions, please email us at vipsupport@ultiself.com - we’ll review your case as a priority and ensure a proper resolution. Thanks!
Great service
March 2, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind feedback! We’re really happy to hear you had a great experience with our service. Providing clear, helpful, and timely support is very important to us, so it means a lot to know we met your expectations. We truly appreciate you taking the time to share this!
Found this site really useful
Found this site really useful, had a lot of useful tips & exercises to do when you had time, full of positive information & mindful activities 😀
January 19, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind feedback! We’re really happy to hear that you found the site useful and full of positive, mindful activities. It’s great to know the tips and exercises fit into your schedule and support your journey. We appreciate you taking the time to share your experience!
Turn around experience
Customer support team handled and resolved all my concerns with an app I got an Email from Sam he was really professional and refunded the extra charge I accidentally signed up for. I appreciate good honest business communication!
February 28, 2026
Unprompted review
Reply from Ultiself
Hello,
After carefully reviewing your account, we can see that you subscribed to a monthly auto-renewing plan as well as an additional course subscription, which explains the extra charge. Please note that payments can only be completed after user confirmation — they cannot be processed otherwise.
That said, we’ve already taken steps to resolve this. Your subscription has been fully canceled, and the refund has been issued.
If you have any further questions, please contact us at vipsupport@ultiself.com. We’ll prioritize your case and make sure everything is properly clarified.
Thank you.
They made unauthorized payments for a…
They made unauthorized payments for a monthly subsription i never agreed to.
They do this to a lot of people, they are scammers who operate on the edge of the law.
I
February 26, 2026
Unprompted review
Reply from Ultiself
Hello!
Sorry for your confusion. It looks like you purchased a 2-month subscription..., which can be canceled at any time by contacting our support team via email.
In any case, we’ve already reached out to resolve this situation. Your subscription has now been canceled, and the refund has been processed.
If you still have any questions, please email us at vipsupport@ultiself.com - we’ll review your case as a priority and ensure a proper resolution. Thanks!
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