I didn’t want to continue my subscription with the app and after writing my review the company immediately got in touch and offered a full refund. The customer support team were very courteous and dea... See more
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I have now had 3 unauthorised deductions to my bank account for £27.56, £35.01 and £7.39 None of these are authorised and there is no trace of a subscription on my phone to even cancel Total scam or... See more
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The team is absolutely marvelous, im not great with apps and sunscriptions They helped me get set up and an opertunity to learn how it all works. They truly are dedicated to helping people get over... See more
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Edit: The issue below was solved by the Ultisef support team in a timely manner. All incorrect charges were funded, and their support staff were sincere and very helpful. I purchased their subsc... See more
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Company details
About Ultiself
Written by the company
Ultiself is a user friendly, actionable app that uses a science backed approach to create your optimal routine & build the best you.
If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.
If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.
Contact info
United States
- vipsupport@ultiself.com
- ultiself.com
2.8
Average
967 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a problem with an unauthorized…
Had a problem with an unauthorized charge on my bank card and had to take it to the support team where I was helped by the Team Supervisor Sam who took the time to check everything and proceed in refunding what was wrongly charged.
His service and professionalism were much appreciated!
Thanks a lot!
March 12, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind review! We’re really glad to hear that your issue was resolved and that you felt supported throughout the process.
Sam will be especially happy to know that his effort, professionalism, and attention to detail made a positive difference. Our team always aims to handle situations carefully and fairly.
We truly appreciate your feedback and your support — thank you for being part of the Ultiself community!
I have experienced exceptional customer…
I have experienced exceptional customer service by Nick at Ultiself. His assistance and professionalism were fantastic. Thanks, Nick. Greatly appreciated.
March 18, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind review! We’re really happy to hear that you had such a positive experience with our customer support.
Nick will be especially glad to know that his professionalism and assistance made a strong impression. We truly appreciate your feedback and your support — thank you for being part of the Ultiself community!
I had a problem with my subscription…
I had a problem with my subscription and it was resolved really quickly and generously….very fast and caring response which is a rare thing to find….I would recommend the App as a life guide….
March 19, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind and thoughtful review! We’re really glad to hear that your issue was resolved quickly and that you felt supported throughout the process.
Providing fast, caring, and fair assistance is very important to us, so it means a lot to know this stood out to you. We truly appreciate your recommendation and your support — thank you for being part of the Ultiself community!
Reply from Ultiself
Thank you for your review! We’re really glad to hear that you found the support helpful when you needed it. Providing timely and reliable assistance is very important to us. We truly appreciate your feedback!
Like the app. Love the support
I reached out for support and was fortunate to receive a prompt response from Nick. The attention I received was top-notch and very quick. I truly appreciate it. I recommend giving the app a try, and if you ever need help, you can count on them. Thanks so much!
March 17, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind words! We’re really glad to hear that you’re enjoying the app and had such a positive experience with our support.
Nick will be especially happy to know that his quick and attentive help made a difference. Providing fast and reliable support is very important to us.
We truly appreciate your recommendation and your support — thank you for being part of the Ultiself community!
Great app
Great app , great support team , thank you Emma from support
March 18, 2026
Unprompted review
Reply from Ultiself
Thank you for your review! We’re really happy to hear that you’re enjoying the app and had a positive experience with our support team. Emma will be especially glad to know her help made a difference. We truly appreciate your support — thank you for being with Ultiself!
Ultiself is a really good app which I…
Ultiself is a really good app which I use daily to log my goals and achievements all in one place. The tracker system reminds me what I need to do to accomplish these goals and identify new ones for me to add to my daily routines. There is a lot of scientifically proven guidelines and explanations on how to achieve your goals in the most effective and efficient way. My contact at Ultiself is Michael who after a view emails back and forth got me on the right track with lots of advice.
March 18, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your detailed and thoughtful review! We’re really glad to hear that Ultiself is helping you stay organized, track your goals, and build effective daily routines.
It’s great to know that the reminders and science-based guidance are supporting your progress. Michael will be especially happy to hear that his advice and support helped get you on the right track.
We truly appreciate your feedback and your support — thank you for being part of the Ultiself community!
Customer service
I didn’t ask for the extras as could afford them however was charged. When I questioned this, I was not only refunded but given upgrades for free. Thanks Nick!
March 14, 2026
Unprompted review
Reply from Ultiself
Thank you for your feedback! We’re sorry for the confusion around the charges, but we’re really glad that the situation was resolved quickly.
Nick will be happy to know that his support made a positive difference. Our team always aims to handle issues fairly and make things right whenever possible. We truly appreciate your understanding and your kind words!
I like others signed up to a trial…
I like others signed up to a trial period, a much bigger payment was then taken from my account. It is impossible to unsubscribe and this company still keeps trying to take payments. Total scam
January 26, 2026
Unprompted review
Reply from Ultiself
Hello!
Sorry for your confusion. It looks like you purchased a monthly subscription..., which can be canceled at any time by contacting our support team via email.
In any case, we’ve already reached out to resolve this situation. Your subscription has now been canceled, and the refund has been processed.
If you still have any questions, please email us at vipsupport@ultiself.com - we’ll review your case as a priority and ensure a proper resolution. Thanks!
Ultiself provide outstanding customer…
Ultiself provide outstanding customer service. I am so grateful for the support, encouragement & motivation from Nick!
March 12, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind review! We’re really happy to hear that you had such a positive experience with our customer support. Nick will be especially glad to know that his support, encouragement, and motivation made a difference for you. We truly appreciate your feedback and your support!
Great client support
My experience of communication with Ultiself, with Emma, was very sweet. I got quick and proffessional responses from Emma and she solved my issue perfectly! Im very happy, thank you!
Piia
March 4, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your wonderful review, Piia!
We’re truly happy to hear that your experience with our support team was positive. Emma will be especially glad to know that her quick and professional assistance helped resolve your issue smoothly. Providing friendly and efficient support is very important to us, and it’s great to know this was reflected in your interaction.
Thank you again for your kind words and for sharing your experience with Ultiself!
Tried to sign up for a trial, ended up getting charged $145
I signed up just to write this review.
My wife was interested in Ultiself and decided to sign up and try the 4 week trial, which it said was $9.99. That is all she agreed to.
Her card was charged the $9.99 followed by another 3 charges totalling an additional $145.
There is no indication in the app what the subscriptions are for or even what was charged for.
The app may or may not be good, but this is deceptive and anti consumer behavior. We have requested these additional charges, whatever they are be refunded but are not holding out any hope.
Beware of this company.
March 15, 2026
Unprompted review
Reply from Ultiself
Hello! First of all, let me mention that all purchases can only be made after they are confirmed by the user — otherwise, it’s technically impossible. Based on the situation you described, it’s most likely related to the purchase of an additional course, which is why you were charged.
Since we didn’t receive any request from you regarding this charge, we’re unable to resolve this situation for you.
We’d like to review this situation and help resolve it. Please contact our team at vipsupport@ultiself.com using the email address your wife used for the purchase, and include a screenshot of this review in your message. Our team will check the case with priority and assist you as quickly as possible.
Warning to anyone considering UltiSelf…
Warning to anyone considering UltiSelf / MultiSelf:
I signed up through a social media ad for what looked like a $10 purchase. After that, I discovered recurring charges of around $50/month tied to my card.
At no point was this subscription made clearly visible to me inside the app in a way that felt honest or transparent. The whole setup felt designed to make users think they were buying one small product, while actually getting locked into a much more expensive recurring payment.
My bank told me that because I authorized the initial payment, the merchant could rely on their terms to justify future charges, which makes this kind of setup even worse for consumers.
So please be careful:
read everything before paying
check for hidden recurring subscriptions
monitor your bank statements closely
cancel your card if needed
If this happened to you too, post about it publicly. People should know.
I confirm that after this review and a few other posts on social media, I've been contacted by their service and my money was refunded. I still maintain that this bussiness model is very shady and should be changed. I have no incentive of ever using their services.
February 13, 2026
Unprompted review
Reply from Ultiself
Hello! After double-checking the details, it appears that you purchased a monthly auto-renewable plan and an additional subscription to course, which is why you were charged. Please note that all purchases can only be made after they are confirmed by the user — otherwise, it’s technically impossible.
In any case, we’ve already reached out to resolve it. Your subscription has now been canceled, and the refund has been processed.
If you still have any questions, please email us at vipsupport@ultiself.com - we’ll review your case as a priority and ensure a proper resolution. Thanks!
Responsive, encouraging customer service team
I had problems with a plan I purchased. An additional subscription was activated in trying to open the plan. I contacted the customer service team and a consultant called Michael responded the next morning. He was extremely helpful, informative, encouraging and responsive resolving my issues as I requested.
March 13, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your detailed and thoughtful review! We’re really glad to hear that our support team was able to assist you and resolve the issue quickly.
Michael will be especially happy to know that his responsiveness, encouragement, and clear communication made a positive difference in your experience.
We truly appreciate your patience while the situation was being resolved and your willingness to share your experience.
7 day trial was charged fully but refunded after a while
I went for the 7 day trial. But the whole amount was charged. When asking a refund via Google Play it gets declined. I need to contact Ultiself. And when contacting Ultiself, they say I need to cancel via Google Play. Suddenly I got refunded after all.
March 11, 2026
Unprompted review
Reply from Ultiself
Thank you for sharing your experience! We’re glad to hear that the refund was ultimately processed. Sometimes payments and refunds handled through Google Play can take a little time and may require review by their system before being finalized.
We truly appreciate your patience throughout the process. If you ever need any assistance in the future, please feel free to contact us at vipsupport@ultiself.com — our team will be happy to help.
Great correspondenc
Nick was very helpfill and responded to emails and queries instantly. Very happy with communication and content
March 6, 2026
Unprompted review
Reply from Ultiself
Thank you for your kind review! We’re really glad to hear that Nick was able to help you and respond to your emails and questions quickly. He’ll be happy to know his support made a positive impression. We truly appreciate your feedback and are happy you’re satisfied with both the communication and the content!
Actually nick was a great guy and…
Actually nick was a great guy and helped very quickly that is what customers appreciate
March 10, 2026
Unprompted review
Reply from Ultiself
Thank you for your kind review! We’re really glad to hear that Nick was able to help you quickly. He’ll be happy to know his support made a positive impression. Providing fast and helpful assistance is very important to us, and we truly appreciate your feedback!
This seems like a scam .I signed up…
This seems like a scam .I signed up for one week roughly 9 dollars and got charged over 80 dollars Australian as well as the 9 dollars for one week .I cant find anywhere to stop this and unsubscribe .I want a refund .
March 13, 2026
Unprompted review
Reply from Ultiself
Hello! After reviewing the details again, it appears that you purchased a monthly auto-renewing plan along with an additional course subscription, which is why there was an extra charge. Please note that purchases can only be completed after they are confirmed by the user — otherwise they cannot be processed.
In any case, we have already taken steps to resolve it. Your subscription has been canceled and the refund has been issued.
If you have any further questions, please contact us at vipsupport@ultiself.com. Our team will review your case with priority and make sure everything is resolved properly. Thank you!
Reply from Ultiself
Hello! After reviewing the details once again, it appears that you purchased a 2-month auto-renewing plan along with an additional course subscription, which explains the extra charge. Please note that purchases can only be completed after they are confirmed by the user — otherwise they cannot be processed.
In any case, we’ve already taken steps to resolve the situation. Your subscription has been canceled and the refund has been issued.
If you have any further questions, please contact us at vipsupport@ultiself.com. Our team will review your case with priority and make sure everything is resolved properly. Thank you!
Reply from Ultiself
Hello! First of all, I’m really sorry to hear that you didn’t enjoy the app or faced any difficulties while using it. I’m confident that we can help you get the most out of Ultiself and would love to hear your suggestions for improvement.
Since we didn’t receive any request from you, we’re unable to resolve this situation for you.
In any case, we’ve already reached out to resolve this situation. Your subscription has now been canceled, and the refund has been processed.
If you still have any questions, please email us at vipsupport@ultiself.com - we’ll review your case as a priority and ensure a proper resolution. Thanks!
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