I didn’t want to continue my subscription with the app and after writing my review the company immediately got in touch and offered a full refund. The customer support team were very courteous and dea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have now had 3 unauthorised deductions to my bank account for £27.56, £35.01 and £7.39 None of these are authorised and there is no trace of a subscription on my phone to even cancel Total scam or... See more
Company replied
The team is absolutely marvelous, im not great with apps and sunscriptions They helped me get set up and an opertunity to learn how it all works. They truly are dedicated to helping people get over... See more
Company replied
Edit: The issue below was solved by the Ultisef support team in a timely manner. All incorrect charges were funded, and their support staff were sincere and very helpful. I purchased their subsc... See more
Company replied
Company details
About Ultiself
Written by the company
Ultiself is a user friendly, actionable app that uses a science backed approach to create your optimal routine & build the best you.
If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.
If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.
Contact info
United States
- vipsupport@ultiself.com
- ultiself.com
2.8
Average
967 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I did not sign up for a $74…
I did not sign up for a $74 subscription and did not receive any notification that I was going to be charged. Then today they took the money from my account.
I pressed on the manage subscription and there is no subscription recorded!!! Then I tried to email them on the email provided and there is no such email.
This is fraud and a big scam.
April 2, 2026
Unprompted review
Reply from Ultiself
Dear Customer,
Thank you for your feedback. We’re sorry to hear about your experience.
To help resolve this as quickly as possible, we’ve requested additional details via Trustpilot. You can also contact us directly at vipsupport@ultiself.com, so we can review your account and ensure a proper resolution.
Thank you!
If I could give nothing I would
If I could give nothing I would - looked at this app for self development, found it not user friendly- got a reply from Alex who pointed me in the right direction- I then asked specifically if this was a subscription service and got no reply then bam £37.95 and when you go to cancel I have no subscription- this is fraud ok a grand scale - steer clear
March 3, 2026
Unprompted review
Reply from Ultiself
Dear Customer,
We’re very sorry for the frustration this situation caused and truly appreciate you sharing your experience.
Our team has already contacted you via email with detailed information regarding your refund and cancellation.
If you still have any questions, please email us at vipsupport@ultiself.com - we’ll review your case as a priority and ensure a proper resolution.
Thank you!
Nick was great
Nick was great, solved my issue promptly and I am extremely satisfied with the outcome. Great app too.
March 30, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind review! We’re really glad to hear that your issue was resolved quickly and that you’re satisfied with the outcome.
Nick will be especially happy to know his help made a difference. We truly appreciate your feedback and your support!
Life-changing method that truly works I am incredibly grateful for this method. It has completely changed my life in ways I never thought possible. I struggled with alcohol dependence for a long time,
This program truly changed my life for the better. I feel stronger and more confident every day.
April 1, 2026
Unprompted review
Reply from Ultiself
Thank you so much for sharing this - it truly means a lot to us.
We’re incredibly glad to hear that Ultiself has had such a positive impact on your life and that you’re feeling stronger and more confident each day. Stories like yours are exactly why we do what we do.
Your journey and progress are inspiring, and we’re honored to be a small part of it. Thank you for your trust and for being with Ultiself!
The support i got from Nick was…
The support i got from Nick was extremely professional and efficient. It is evident that my self-improvement and well-being truely matters. Thank you Nick and team
March 31, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind words! We’re really glad to hear that you had such a positive experience with our support.
Nick will be especially happy to know that his professionalism and efficiency made a difference, and that you felt truly supported. Your well-being and progress genuinely matter to us.
We truly appreciate your feedback and your support — thank you for being part of the Ultiself community!
I am very grateful for all the support…
I am very grateful for all the support and help from their consultant named Nick. Very friendly and helpful. You can trust him. Thank you very much!
March 28, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind words. We’re truly glad Nick was able to support you in such a friendly and helpful way. It means a lot to know his assistance made a positive impact. We appreciate you being with Ultiself.
The app is FULL of goodies
The app is FULL of goodies. It’s acting as a one stop shop with a genuine focus towards well being. Tools for everyone. Be great to see a little more variety in some mediation audio, however I’ve really enjoyed the courses to date, and the support from Nick and team!!!!
March 30, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your amazing review! We’re really glad to hear that you’re enjoying the variety of tools and the overall focus on well-being — that’s exactly what we aim to provide.
We also appreciate your suggestion about adding more variety to the meditation audio — that’s very valuable feedback and we’ll share it with our team.
Nick and the team will be especially happy to hear your kind words. Thank you for your support and for being part of the Ultiself community!
Ensure you understand what you're signing up for
Be aware that any purchases made from Ultiself come with a $49.99 USD monthly subscription, even if you initially sign up for a discounted, cheaper package. The content itself was not what I was looking for, I didn't feel that it was really customised to my individual needs as advertised. The support team are, however, helpful and managed to solve my issues.
March 26, 2026
Unprompted review
Reply from Ultiself
Dear Customer,
We’re very sorry for the frustration this situation caused and truly appreciate you sharing your experience.
Our team has already contacted you via email with detailed information regarding your refund and cancellation.
If you still have any questions, please email us at vipsupport@ultiself.com - we’ll review your case as a priority and ensure a proper resolution. Thanks!
Great Support Team!
Nick from support was super helpful and responsive. I’m still exploring the app but he was very responsive to my questions. Thanks Nick!
March 28, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind review! We’re really glad to hear that you had a great experience with our support.
Nick will be especially happy to know that his responsiveness and help made a positive difference while you were exploring the app.
We truly appreciate your feedback and your support — thank you for being part of the Ultiself community!
Reply from Ultiself
Thank you so much for your kind review! We’re really happy to hear that you had such a positive experience with our support. Nick and the team will be especially glad to know that their help made a difference and that you felt well taken care of. Providing fast, friendly, and effective support is very important to us. We truly appreciate your feedback and your support — thank you for being part of the Ultiself community!
My experience with customer support was…
My experience with customer support was that they were friendly helpful and quick to respond with kind support and helpful feedback
March 28, 2026
Unprompted review
Reply from Ultiself
Thank you for your kind review! We’re really glad to hear that you had a positive experience with our customer support.
It’s great to know that you found the team friendly, helpful, and responsive - providing clear and supportive assistance is very important to us. We truly appreciate your feedback!
Problem solved
*update * I have been refunded and they sent an apology.
I deleted and unsubscribed and I’ve just been changed £37.67 I have contacted my bank and also emailed company.
Should not be taking any money out my account
March 27, 2026
Unprompted review
Reply from Ultiself
Dear Customer,
We sincerely regret the inconvenience this situation may have caused and appreciate you taking the time to share your feedback.
Our support team has already reached out to you by email with full details regarding your cancellation and refund.
If you need any further clarification, please contact us at vipsupport@ultiself.com
— we will prioritise your case and make sure it is handled appropriately. Thank you.
This is a totally untrustworthy…
This is a totally untrustworthy company, I signed up for a 10day trial, it prompted me to spin for a discount. The final price was $9.92, I could risk that for a 10 day trial, however my credit card was charged $57.00! Big difference. This operation is a scam and takes advantage of customers credit card info. I have filed a dispute, they are false advertising and scammers!
March 26, 2026
Unprompted review
Reply from Ultiself
Dear Customer,
We’re very sorry for the frustration this situation caused and truly appreciate you sharing your experience. Let me mention that all purchases can only be made after they are confirmed by the user - otherwise, it’s technically impossible. Based on the situation you described, it’s most likely related to the purchase of an additional course, which is why you were charged.
To help resolve this as quickly as possible, we’ve requested additional details via Trustpilot. You can also contact us directly at vipsupport@ultiself.com, so we can review your account and ensure a proper resolution.
Thank you!
A TOTAL shady scam
A TOTAL shady scam, because their product/service is basic, they have to resort to absolutely scamming you, to make their business. DO NOT sign up for any reason, once they have your credit card info, watch out! Then they resort to giving you no responses, or very slow responses. I'm trying to get my money back but they aren't responding.
March 9, 2026
Unprompted review
Reply from Ultiself
Dear Customer,
We’re very sorry for the frustration this situation caused and truly appreciate you sharing your experience.
Our team has already contacted you via email with detailed information regarding your refund and cancellation.
If you still have any questions, please email us at vipsupport@ultiself.com - we’ll review your case as a priority and ensure a proper resolution. Thanks!
Super
Thank you very much for resolving my issue. Everything was clear throughout our communication. I found myself in a difficult situation, and your team really helped me. Thank you so much.
March 13, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind words! We’re truly glad that we were able to support you during a difficult situation and that everything felt clear and smooth throughout our communication.
It means a lot to our team to know that we could make a positive difference and help you resolve the issue with confidence and peace of mind.
We really appreciate you taking the time to share your experience — your feedback motivates us to keep providing the best possible support!
Reply from Ultiself
Thank you for your kind review! We’re really glad to hear that Ultiself is helping you grow and build inner strength.
We truly appreciate your support - thank you for being part of the Ultiself community!
Avoid at all costs
As most reviews have stated this is an absolute scam!!! Pulling you in with a trail price making you think it is a one off cost at 9.99 then an auto payment comes out 4 weeks later 0f 40.00! There was nothing obvious when signing up that this would happen and there were no email confirmations form the company, only from the paypal receipt. I couldn't even sign in to the App as I didn't have an account!! I am now trying to get a refund. Avoid at all costs!!!
Edit- I have since emailed the company with the email in the response below and, they have NOT replied.....what does that tell you?!!
Absolute rip off merchants! replying to negative reviews on Trust Pilot making people think they are doing something about the problem, but doing nothing about it!
March 23, 2026
Unprompted review
Reply from Ultiself
Dear Customer,
Thank you for your feedback. We’re sorry to learn about your experience.
To assist you as quickly as possible, we have asked for some additional details via Trustpilot. Alternatively, you can contact us directly at vipsupport@ultiself.com
so we can check your account and work toward the right resolution.
Please refrain from signing up for the trial plan. Your nightmare begins there.
Many users believe they are only subscribing to a low-cost trial, but the reality is very different. The app appears to use small-print disclosures that lead to an automatic upgrade into a much higher-priced 2-month subscription (USD 78) without clear, upfront warning.
Key issues I experienced:
1. No proper invoice or receipt issued for the initial USD 15.94 charge
2. A subsequent disputed charge of USD 78 triggered via auto-renewal
3. Lack of transparent and compliant billing disclosure
4. Use of auto-renewal without clear, informed consent
5. Practices that may be considered misleading or deceptive
I am currently still trying to terminate my disputed subscription and obtain a refund, but despite multiple email reminders, the company appears to be delaying or avoiding proper resolution.
Additionally, the business address provided in communications (emails, ads, website) points to a UPS store location (7495 West Atlantic Avenue, Delray Beach, Florida), which raises further concerns about operational transparency.
Consumers should be extremely cautious. What appears to be a simple trial can quickly become an expensive commitment if not cancelled within a narrow window.
Recommendation: Avoid signing up for the trial plan unless you fully understand the billing terms and cancellation conditions.
Proceed with caution.
March 21, 2026
Unprompted review
Reply from Ultiself
Dear Customer,
We’re very sorry for the frustration this situation caused and truly appreciate you sharing your experience.
Our team has already contacted you via email with detailed information regarding your refund and cancellation.
If you still have any questions, please email us at vipsupport@ultiself.com - we’ll review your case as a priority and ensure a proper resolution. Thanks!
Scammy
As I was coming to the end of my first week of white knuckling sobriety, I found an ad for this app. I thought I would try it out so signed up for the $9.99 subscription. After clicking no through what felt like 50 pages trying to encourage me to buy more, I then got notification from my bank that 4 payments had been taken all for much larger amounts than I had authorised. I tried cancelling the subscription on the app, directs you to the App Store but no subscription exists so you cannot cancel it and have to contact your bank to cancel your card. I then emailed support who told me I signed up to this when I know for certain that I did not as I would never pay such amounts for an app, especially one that I have not tried. Feels like they are ripping off people in a vulnerable mindset and profiting from their illness. The app is also incredibly hard to navigate so I gave up after 5 minutes and uninstalled it. I’m receiving constant spam emails also which I could do without. I’ll await response but based on the other reviews )which I now wish I read first) won’t be of much help, I will be contacting my bank and trading standards regarding this if support do not respond and resolve this for me.
March 19, 2026
Unprompted review
Reply from Ultiself
Dear Customer,
We’re very sorry for the frustration this situation caused and truly appreciate you sharing your experience. After double-checking the details, it appears that you purchased a subscription to an additional subscription to courses, which is why you were charged. Please note that all purchases can only be made after they are confirmed by the user - otherwise, it’s technically impossible.
In any case, our team has already contacted you via email with detailed information regarding your refund and cancellation.
If you still have any questions, please email us at vipsupport@ultiself.com - we’ll review your case as a priority and ensure a proper resolution. Thanks!
This is an authentic and versatile app
This is an authentic and versatile app. Nick was especially helpful in answering my many queries. Thank you Utiself!
March 1, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind review! We’re really glad to hear that you find Ultiself authentic and versatile.
Nick will be especially happy to know that his support in answering your questions made a positive difference. We truly appreciate your feedback and your support — thank you for being part of the Ultiself community!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.