I didn’t want to continue my subscription with the app and after writing my review the company immediately got in touch and offered a full refund. The customer support team were very courteous and dea... See more
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I have now had 3 unauthorised deductions to my bank account for £27.56, £35.01 and £7.39 None of these are authorised and there is no trace of a subscription on my phone to even cancel Total scam or... See more
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The team is absolutely marvelous, im not great with apps and sunscriptions They helped me get set up and an opertunity to learn how it all works. They truly are dedicated to helping people get over... See more
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Edit: The issue below was solved by the Ultisef support team in a timely manner. All incorrect charges were funded, and their support staff were sincere and very helpful. I purchased their subsc... See more
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Company details
About Ultiself
Written by the company
Ultiself is a user friendly, actionable app that uses a science backed approach to create your optimal routine & build the best you.
If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.
If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.
Contact info
United States
- vipsupport@ultiself.com
- ultiself.com
2.8
Average
967 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nick was very helpful in resolving my…
Nick was very helpful in resolving my in issues with my Ultiself subscription; the customer service was great. Thanks so much.
April 9, 2026
Unprompted review
Reply from Ultiself
Thank you for your kind review! We’re really glad to hear that Nick was able to help resolve your subscription issues.
It’s great to know you had a positive experience with our customer service. We truly appreciate your support - thank you for being with Ultiself!
Great customer service
I was a bit skepticall with my suscription here, as I'm usually a bad, unconstant user and end up paying without using. Eventually, this was the case but I then got a great attention from their customer service (thanks Nick) who helped me pause the suscription immediatlely and offered me other more convenient solutions. It is always positive to feel there is common sense behind the scenes and you are honestly attended. Thanks.
April 12, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your thoughtful review! We’re really glad to hear that you had a positive experience with our support.
Nick will be especially happy to know that his help made a difference and that you felt genuinely understood and supported. Providing fair and thoughtful solutions is very important to us.
We truly appreciate your feedback and your trust - thank you for being with Ultiself!
I am getting a huge amount out of the…
I am getting a huge amount out of the programmes. I have quit alcohol, I have upgraded my identity and now I am building a powerful business from the inside out because the programmes teach me how to operate from peak performance. I recommend all of them - especially the ones that your intuition guides you to.
April 12, 2026
Unprompted review
Reply from Ultiself
Thank you so much for sharing this - it’s incredibly inspiring to hear.
We’re really glad that Ultiself is helping you make such powerful changes, from quitting alcohol to building your business and operating at a higher level. That’s exactly the kind of transformation we aim to support.
Your journey and mindset are amazing - we truly appreciate your recommendation and your support!
Great App thanks to Emma
Great customer service support. I had an issue after downloading the premium version of the app. However Emma from Ultiself resolved my issue quickly and efficiently. She went above and beyond my expectations and I consider her to be a the best customer service assistant I have ever dealt with.
April 10, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your amazing review! We’re really happy to hear that you had such a positive experience with our support.
Emma will be especially glad to know that her help exceeded your expectations - she truly cares about providing the best possible assistance.
We truly appreciate your kind words and your support - thank you for being part of the Ultiself community!
Very disappointing experience
Very disappointing experience. I was initially charged $9 USD, and later I was charged $49.93 USD through PayPal without my clear consent or authorization. I had specifically checked on my phone to make sure I was not enrolled in any future charges or automatic renewals, so seeing this payment go through was extremely upsetting.
What makes this even worse is that I have asked for a refund multiple times, and instead of resolving the issue, I’ve been given the runaround. This feels misleading and unfair.
I work hard for my money, and I should not have to pay for a subscription or renewal I never knowingly agreed to. Based on my experience, I would strongly advise others to be very careful before purchasing anything from this company.
April 5, 2026
Unprompted review
Reply from Ultiself
Dear Customer,
We sincerely apologize for the inconvenience this situation may have caused and truly appreciate you taking the time to share your experience.
Our team has already reached out to you via email with detailed information regarding your refund and subscription cancellation.
If you have any remaining questions, please don’t hesitate to contact us at vipsupport@ultiself.com - we will prioritize your request and make sure your case is handled properly.
Awful app and horrible experience
April 8, 2026
Unprompted review
Reply from Ultiself
DearCustomer, thank you for sharing your feedback. We’re sorry to hear that you had this impression.
We sincerely want to resolve this situation and clarify what exactly caused these feelings. We have already sent you an email with an additional request to help resolve this faster. Please check your inbox.
If you have any further questions, please contact us at vipsupport@ultiself.com
- we’ll be happy to help.
Routine rEMINDER
I believe this app will be very helpful in keeping me on track with my daily routines. I have not fully utilized it currently. Nick was very knowledgeable and helpful in my decision to continue to use the app.
Thanks Nick!
March 9, 2026
Unprompted review
Reply from Ultiself
Thank you for your wonderful review! We’re glad you’re finding the app helpful and that our team could support you. We truly appreciate your trust. Wishing you great consistency and success with your routines!
Ultiscam
Used for a fee days and found to be non-helpful. Looked to cancel and there was no active subscription showing. Deleted and never done anything, looking through my credit card charges and have noticed 4 separate billings. An absolute scam of a company utilizing loopholes to scam people oig of money.
April 7, 2026
Unprompted review
Reply from Ultiself
Dear Customer, We’re sorry to hear about your experience. To help resolve this as quickly as possible, we’ve requested additional details via Trustpilot. You can also contact us directly at vipsupport@ultiself.com, so we can review your account and ensure a proper resolution.
Thank you!
Worth buying!
Im still learning my way around the app but love all it offers, especially the daily courses and check in.
I still have much to learn but its been better for me than counciling and Im able to access it 24/7!
April 6, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your kind and thoughtful review! We’re really glad to hear that you’re enjoying the app and finding value in the daily courses and check-ins.
It’s especially meaningful to know that Ultiself is supporting you in a way that feels accessible and helpful anytime you need it. We truly appreciate your feedback and your support — thank you for being part of the Ultiself community!
Reply from Ultiself
Thank you for your review! We’re really glad to hear that you find the app simple, precise, and easy to use.
We truly appreciate your support!
TQualioty customer Service
The communication from cusytomer service was expedient and reolve my concerns down to the last point
March 31, 2026
Unprompted review
Reply from Ultiself
Thank you for your review! We’re really glad to hear that our customer service was quick and able to resolve all your concerns thoroughly.
Providing clear and efficient support is very important to us — we truly appreciate your feedback!
Great
Emma was so helpful when I had a question on the app. Very friendly and efficient
April 5, 2026
Unprompted review
Reply from Ultiself
Thank you for your kind review! We’re really glad to hear that you had a great experience with our support.
Emma will be especially happy to know that her friendly and efficient help made a difference. We truly appreciate your feedback!
I looove this app!!
I looove this app!!! It helps me track easily my progression on my way to a better health while learning plenty useful stuff with the vip courses. Also a great costumer service. Thanks Nick !!! I recommend to all ❤️
April 4, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your amazing review! We’re really happy to hear that you’re enjoying the app and that it’s helping you track your progress toward better health.
It’s great to know you’re also finding value in the VIP courses and had a positive experience with our support. Nick will be especially glad to hear your kind words!
We truly appreciate your recommendation and your support — thank you for being part of the Ultiself community!
Automatically charged me even though not subscribed
It did not work to help me stop vaping. Moreover, although I checked my Active subscriptions on my PayPal app and I was NOT subscribed for a renewal the following month, the app still charged me!! I am in the process of requesting this gets refunded and will update here.
UPDATE
A representative did reach out to me and issue me a refund for the renewal charge. Thank you.
April 5, 2026
Unprompted review
Reply from Ultiself
Dear Customer,
We apologize for the inconvenience this situation has caused and thank you for sharing your experience.
Our team has already reached out to you by email with full details about your refund and cancellation.
If you have any additional questions, please contact us at vipsupport@ultiself.com
— we will prioritize your case and make sure it is resolved properly. Thank you!
Excellent Support
Company is doing well with being responsive to inquiries and questions. They work very hard to ensure you’re satisfied with their app and solicit feedback. I use lots of apps and responsiveness is absent with most. This company stands out with customer service and care about their users experience. Nick was the person I dealt with and I was very pleased with both the responsiveness and resolution.
April 1, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your thoughtful and detailed review! We’re truly glad to hear that our responsiveness and dedication to user satisfaction stood out to you.
It means a lot to know that you felt supported and that your experience with our team was smooth and effective. Nick will be especially happy to hear that his help made such a positive impression.
We really appreciate your feedback and your support — thank you for being part of the Ultiself community!
Absolute scam
Absolute scam. Charged over 100 dollars for a subscription. Checked App Store, don’t have a subscription that I can cancel. Thieves
April 3, 2026
Unprompted review
Reply from Ultiself
Dear Customer,
We’re very sorry for the frustration this situation caused and truly appreciate you sharing your experience.
It’s not possible for your subscription to remain active if all cancellation steps were completed correctly.
To help resolve this as quickly as possible, we’ve requested additional details via Trustpilot. You can also contact us directly at vipsupport@ultiself.com, so we can review your account and ensure a proper resolution.
Thank you!
UPD: We are not scammers - all charges can only be processed after user confirmation, so it is not possible for charges to occur without your approval. Let me mention, that we requested additional information from you in order to investigate and resolve your case. Unfortunately, we did not receive the required details, which prevented us from proceeding further. If you are still interested in resolving this matter, please provide the requested information, and we will be happy to assist you.
Lack of transparency with Ultiself subscriptions
Update following my initial review. Sam from Ultiself has replied to my emails now. He has requested a refund of the hidden subscription
charge and cancelled it. He has assured me the refund will appear in my account in the next few days so I will confirm this when I have received it. The company clearly need more transparency within the app and certainly show any subscription you may have accidently signed up for. At least they have reached out after my initial review and I appreciate that.
Initial review: This is a nightmare app. I signed up for a one off trial, and having installed the app ensured I did not subscribe to the endless pop up enhance your experience extra subscriptions. I now find i have been charged 5 times the amount I originally paid. It is a hidden subscription so impossible to find it and cancel it. I have sent 'the company ' numerous emails and had no response. I have been advised now by the police and with the help of my bank, on how to prevent this company from stealing from me. Do not sign up.
March 3, 2026
Unprompted review
Reply from Ultiself
Dear Customer,
We sincerely apologize for the frustration this situation may have caused and truly appreciate you sharing your experience with us.
Our team has already reached out to you via email with full details regarding your refund and cancellation.
If you have any further questions, please contact us at vipsupport@ultiself.com — we will review your case with priority and make sure everything is properly resolved. Thank you!
Brillant
Brillant , personalised and can customise to track anything can think of.
science based courses in the learning resources so can target set outcomes and goals.
multipile levels of coaching and support available.
Nick and the team constantly evolving the platform with improvements.
now a critical part of my daily routine
April 1, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your amazing review! We’re really glad to hear that you’re enjoying the personalized experience and the flexibility to track what matters most to you.
It’s great to know that the science-based content and coaching support are helping you work toward your goals. Nick and the team will be especially happy to hear your kind words.
We truly appreciate your support — it means a lot that Ultiself has become a part of your daily routine!
thank you for a great reaction and help!
I initially experienced some confusion with billing, but the support team resolved everything quickly and professionally. Emma was very responsive and helpful, and I truly appreciated the smooth refund process.
As for the app itself, I didn’t explore it very deeply, but it seems well-structured and potentially very useful for people who are willing to invest time into building habits and improving their routines.
Overall, a positive experience thanks to the support team.
April 2, 2026
Unprompted review
Reply from Ultiself
Thank you so much for your thoughtful review! We’re really glad to hear that your issue was resolved quickly and that you had a smooth experience with our support.
Emma will be especially happy to know that her responsiveness and help made a difference.
We also appreciate your honest thoughts about the app - and we’re happy it left a positive impression. Thank you for your support!
Too many advertisements/encouragements…
Too many advertisements/encouragements for other products in the beginning itself. I was unclear about the real intended course.
March 30, 2026
Unprompted review
Reply from Ultiself
Dear Customer, I’m really sorry to hear that you didn’t enjoy the app or faced any difficulties while using it. I’m confident that we can help you get the most out of Ultiself and would love to hear your suggestions for improvement.
In any case, our team has already contacted you via email with detailed information regarding your refund and cancellation.
If you still have any questions, please email us at vipsupport@ultiself.com - we’ll review your case as a priority and ensure a proper resolution. Thanks!
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