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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with unexpected charges, including difficulties understanding and managing subscription fees. Customers frequently reported that these subscriptions were not clearly communicated, and they had difficulty finding information about them or canceling them on the company's website. Consumers also expressed frustration with the refund process, stating that their requests were ignored or that obtaining a refund was a challenging endeavor. The pricing structure was a significant concern, with many customers expressing confusion about the true cost of the service.

What people talk about most

Payment

Customers consistently note negative experiences with payment. Many reviewers report unauthorized charges,... See more

Subscription

Customers had negative experiences with subscription. Many reviewers report being charged for unwanted... See more

Price

Reviewers highlight negative aspects of price, with many expressing frustration over unexpected charges.... See more

Website

People report negative experiences with the website. Many reviewers describe it as a scam, highlighting... See more

Refund

Consumers find the refund process to be negative. Many report unauthorized charges and difficulty obtaining... See more

Based on these reviews

Rated 1 out of 5 stars

They are real scammers. I paid £1.99 on 3rd November as one off - no account was created, no my e-mail given. On 10 November they charged me £49.99 as part of a monthly !!! subscription. Tried to con... See more

Rated 1 out of 5 stars

Scam. Company took a 1.99 fee as agreed then a week later took £49.99 as a part of a subscription I didnt sign up for. Hidden subscriptions are banned under the DMCC act, there was no notification t... See more

Rated 1 out of 5 stars

SCAM!!! Payed £1 to print a travel cover letter for my 16 year old daughter, 7 days later £49.99 taken from my account, no email confirmation of any kind of subscription or request of payment. No wa... See more

Rated 1 out of 5 stars

You Dont Deserve a Half Star I just need to write this review to show how criminal it is to steal people's card details and start charging them for money they've worked hard to get...you've committed... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

438 reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

SCAM

Appalling service, same experience as everyone else here I paid £1 to sign a pdf one time only and was signed up for the £29.99 subscription service. 4 payments have been taken - has anyone had any success in having their money returned to them?
I believe I have managed to cancel the subscription by login in but will also call my bank.

October 13, 2023
Unprompted review
Rated 1 out of 5 stars

Utter Scam

Used the service for £1 in January then realised in September I had been billed £29:90 every month since so scammed out of £270 . No way to contact them so disputed with bank and they put a supposed block on it but it still came out of my account yesterday ! Unbelievable - had to contact bank again . Someone needs to put a stop to these crooks .

January 12, 2023
Unprompted review
Rated 1 out of 5 stars

Be cautious

I was given access to change a pdf document to Word and paid £1, i just realised i have been billed twice for £29.90 and I didnt use the service anymore. I have just gone to their website now to unsubscribe. I have read reviews here, anyone who signed up with this company must unsubscribe the very day you pay the initial payment of £1 or else they will keep deducting £29.90 every month, no receipt will be issued or any notification given, be careful!

October 13, 2023
Unprompted review
Rated 1 out of 5 stars

Scammers

I tried the trial at £1.00 gbp and never signed up for subscription until I checked my bank and they have £2
9.90 pending

September 28, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!

Same as everyone, monthly payment of 29.90 and I can't find out how to stop it....

September 29, 2023
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Paid the £1 one-off-fee, and then they tried to take £29.99 without being authorised.

September 24, 2023
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Watch it out. I paid £1 and their program event didn't work. Then took £29.90 from my account. It is a fraud!

September 18, 2023
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Promise 1 pound for limited use and then debit 30 pounds per month

September 21, 2023
Unprompted review
Rated 1 out of 5 stars

Paid £1.99 to convert one document

Paid £1.99 to convert one document - that was supposed to be it. Week later £29.90 taken from my account without sending any invoice or notification. Big scam

August 18, 2023
Unprompted review
Rated 1 out of 5 stars

I feeled that I have been conned

Sadly, I have to report the same story as everyone else.
I was conned into thinking what is advertised as a free service was just that, when it is in reality actually a subscription service at £29.90.
Has anyone found a way of cancelling the account?
Meanwhile, Ultra PDF just ignores this issue.

September 3, 2023
Unprompted review
Rated 1 out of 5 stars

Paid £1 for compressing one document

Paid £1 for compressing one document - that was supposed to be it. Week later £29 taken from my account - Criminal - why behave this way - the job was done - I was satisfied but now they turn themselves into crooks!!! Don’t use report to trading Standards - For consumer help and advice in the different parts of the UK, please contact the following: England & Wales - Call the Consumer Helpline on 0808 223 1133 (Welsh speakers can call 0808 223 1144) or visit adviceguide.org.uk.

August 21, 2023
Unprompted review
Rated 1 out of 5 stars

BIG BIG Scammers- Don't USE This

Scammers - Paid £1 for one-time use download.
A week later charged £29.90. No contact, email, etc

Avoid these crooks like the plague !!

SCAMMERS
SCAMMERS! I bought my 50p doc convert from them they are now taking £29.90 a month! I have cancelled my card and my bank has put a stop on any further payments. As I did purchase something from them (50p) this isn't fraud as I gave them my bank details.

`I'm not able to contact anyone!

I looked at a similar company and in the tiniest writing, it says if you don't cancel after 48 hours you are signing up for a monthly subscription!

CONTACT YOUR BANK AND GET THEM TO STOP FURTHER PAYMENTS,

September 3, 2023
Unprompted review
Rated 1 out of 5 stars

They have autodebited with 30 pound

They have autodebited with 30 pound. For subscription which i dont want.
I have cancelled it straight away but i didnt get my refund at all.

Help me from ultra pdf team i need help from some one.

Thanks
But never use this app

August 31, 2023
Unprompted review
Rated 1 out of 5 stars

wwultrapdf m9nthly charges

wwultrapdf - I used them.one time and they started charging $29.90 without asking or an agreement.
Anyone figured how to unsubscribe?
Thank you.

August 20, 2023
Unprompted review

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