Ultra Pdf Reviews 438

You pay 1 euro trial and then they charge you with 49.99. Do not pay anything!!!! Find alternatives, please!

Plainly a scam operation which is a pity since the software actually works ok.
As with others my £1.99 payment (by debit card for a 7 day trial was followed by a£49.99 payment a week later.
The payment was taken by ultrapdf and the invoice was from PDFsmart.Clearly the same outfit.
I was ablle to access an account with PDFsmart and cancelled "my subscription" which was confirmed by email.We shall see if that is successful.
It is impossible to access any account with ultra pdf.So I emailed them as well.
My bank has blocked ultra pdf and i hope that that is the end of the matter. Hopefully my bank will reverse the £49.99 as these companies have a long scamming history.

Just like everyone else here, got scammed for £49.99, and thank goodness managed to block them. But every month they try and try to charge my Visa card.
Not only, the programme didn’t manage to open the pdf as advertised either, which I’ve paid £1 + £49.99 for.
Total scam

Its a shame, do not use ever!

Got scammed by these for 49.99 in feb 2026 , stopped all bank cards etc , only to get hit again by them in march april too, when speaking to bank fraud they had managed to use new card as my wallet had paid for original 1.99 , so make sure you delete cards from wallets as thats how they also try again with new card added to your wallet on phone which i wasnt told on first incident !

Utter scam. Do not use. Paid for one document and the following week was debited £46 as a un wanted / not agreed to subscription.

I, like other unfortunates, initially thought I was paying £1 for a trial of PDFSmart. But despite sending me no subsequent information, they started taking £34.99 a month from my credit card. As I wasn't checking these bills properly, I didn't notice this for a while and I have asked my card company to cease any future payments & dispute past transactions as best they can.

PDFSmart - please respond publicly

Like so many others who have shared their experiences here, I have been tricked by this company, who have continued to take payments long after my subscription was cancelled.
My subscription was cancelled on 5 June 2025. Despite this, UltraPDF (also operating as PDF Smart) has acknowledged the cancellation but continue to charge £49.99 from my account every month since.

As mentioned in several other postings on Trustpilot this is common practice for this company. They do not provide receipts and have made it almost impossible to find a way of cancelling unwanted subscriptions on theit website – not that it makes any difference when you do because they continue to take a monthly subscription once they have your bank details. This is then excused by a generated response quoting their so called AI generated subscription terms.

When I asked them to provide company legal details they ignored my request, using a tactic to deflect from the question. I advised them that under UK/EU law ( in which they operate ) the Electronic Commerce Regulations 2023 state that a business must make these details available to the consumer upon request, they ignored this too. I have to assume they do not comply with the law and work to their own standards which basically amount to cheating people out of their money, which given they work in many countries must be a very lucrative business

UltraPDF I invite you to offer a clear public response explaining why payments continued to be taken from peoples accounts after subscriptions are cancelled? Why you do not provide receipts? And why you have made it almost impossible to find a way of cancelling a subscription, as so many have detailed here on Trustpilot.

scam, I paid a single fee for a one-week service (it never mentioned a trial, nor automatic subscription enrollment). I was automatically enrolled into a service without my consent or knowledge as it was not properly communicated anywhere on the website or throughout my user experience.

Shame on you Ultra Pdf, you took a 1.99 fee as agreed then a week later took £49.99 as a part of a subscription which I didnt sign up for since last June. I found this on January and reported to Barclays card who helped to dispute January's and but found I was charged again in Feburary back which I got it refunded but now, in March, They charge me once again which I just phoned Barclayscard. Shame.

Paid my £1.99 and then cancelled as bought adobe. They continued to take DD out @£49.99 !!!!! In my opinion the actions are more of a scammer than a legit business... just saying x

I completely agree with what has been said by previous reviewers. This is an absolute SCAM! They even charged a full next month payment a few minutes after I asked for cancellation.
One more thing to add - another layer of their scamming practices is the fact that UltraPdf and PdfSmart is the same company. I had only an account with PdfSmart and they charged me twice! Once as PdfSmart and then as UltraPdf. Don't ever use them!!!

SCAM SCAM SCAM - i signed up for the GBP1 option and then they put throught the GBP49.99 charge as well.

I did not authorise this, and they REFUSED to refund my money.

Beware.

Scammers ! Bank fraud dept just rang the wife ! These fraudsters tried to take £49.99 ! Bank stopped it ! She insists she has never paid them a penny before , wonder how they got her card details ! 🤬 card cancelled . ! Be aware !

Zero stars.
Would be good if trust pilot offered a zero option.

Payed for £1.00 service then afew days later tried they to take £49.99 for a subscription.
Canceled with bank and and to cancel cards.
After complaing said it was a 7 day trial and chargeable after that, I highlighted that they failed to advise this at point of purchase or on the invoice,which only said £1 for 7 days.

Was instructed to go onto account and cancel.

On trying there is no cancellation option. ( obviously because I didnt sign up for on)
So had to email to get them to cancel,still waiting for a responce.

Very disappointed and angry 😡😡

I paid £1 for one week of access to edit a single PDF. Nowhere during the checkout process was it clearly and prominently explained that this would automatically convert into a £49.99 subscription every 4 weeks.

Seven days later – exactly to the minute – I was charged £49.99.

The renewal price was technically mentioned, but only in small, low-visibility text at the bottom of the page. The main emphasis was on the £1 trial price, and there was no explicit checkbox or clear acknowledgement that I was agreeing to a recurring £49.99 subscription.

I contacted customer support within hours of the charge, cancelled immediately, and had not used the service after renewal. My refund request was denied.

This pricing structure feels deliberately designed to draw attention to the £1 trial while minimising the visibility of the £49.99 ongoing cost.

If you use this service, read every line carefully and set a cancellation reminder immediately.

Never ever use this scam of a site/company. They're thieves. I'm surprised they've not been shut down. I never subscribed to them yet they continuously try to take large amounts from my account. Luckily my bank keeps blocking them. Absolute thieves. Avoid at all costs!!!

Unauthorised payments stopped by bank tell you everything you need to know about the integrity of this company and how it's run

Wishing I had seen the hundreds of scam reports here before I bought the £1 access to change the font in a pdf I made 20 years ago. A week later and they've been trying to debit me $49.99 daily, despite the fact I didn't agree to anything other than the single use I signed up for. I've had to freeze my card to avoid being charged. I'm honestly surprised at just how tenacious this scam company are.

This company is nothing but a scam. They offer a "one-off" pdf compress for €1.00 but hidden away deep in their terms and conditions is that you are also signing up for a subscription service and, a week later, they hit you with a €49.99 charge. The people behind this company are pure scum, but karma will catch up with them.