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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with unexpected charges, including difficulties understanding and managing subscription fees. Customers frequently reported that these subscriptions were not clearly communicated, and they had difficulty finding information about them or canceling them on the company's website. Consumers also expressed frustration with the refund process, stating that their requests were ignored or that obtaining a refund was a challenging endeavor. The pricing structure was a significant concern, with many customers expressing confusion about the true cost of the service.

What people talk about most

Payment

Customers consistently note negative experiences with payment. Many reviewers report unauthorized charges,... See more

Subscription

Customers had negative experiences with subscription. Many reviewers report being charged for unwanted... See more

Price

Reviewers highlight negative aspects of price, with many expressing frustration over unexpected charges.... See more

Website

People report negative experiences with the website. Many reviewers describe it as a scam, highlighting... See more

Refund

Consumers find the refund process to be negative. Many report unauthorized charges and difficulty obtaining... See more

Based on these reviews

Rated 1 out of 5 stars

They are real scammers. I paid £1.99 on 3rd November as one off - no account was created, no my e-mail given. On 10 November they charged me £49.99 as part of a monthly !!! subscription. Tried to con... See more

Rated 1 out of 5 stars

Scam. Company took a 1.99 fee as agreed then a week later took £49.99 as a part of a subscription I didnt sign up for. Hidden subscriptions are banned under the DMCC act, there was no notification t... See more

Rated 1 out of 5 stars

SCAM!!! Payed £1 to print a travel cover letter for my 16 year old daughter, 7 days later £49.99 taken from my account, no email confirmation of any kind of subscription or request of payment. No wa... See more

Rated 1 out of 5 stars

You Dont Deserve a Half Star I just need to write this review to show how criminal it is to steal people's card details and start charging them for money they've worked hard to get...you've committed... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

438 reviews

5-star
4-star
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1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Agree with all the comments - this is a scam and awful. I luckily blocked them straight away from taking the £50, but they have tried persistently for a week to get the money. How do you shut them down?! This is not right

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

Scam "one-off fee" service that charges you monthly after

The scam operators offer a pdf conversion service for a small one-off fee, then proceed to charge you a previously undisclosed eye-watering sum on a monthly basis. It happened to all these reviewers, and it happened to me: a £1 purchase on Oct. 20 led to £49.99 monthly charges afterward. I have disputed these claims with my bank, which blocked ultra-pdf from requesting further payments. I ultimately had to cancel my card completely, as such fraudulent actors can operate under multiple accounts and still attempt to charge you if you block one of their hydra heads.

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Another Victim How Many More?

I have also became victim of the Ultra PDF frauders. While my bank is investigating matters. We have never disclosed our data and my bank information to any body linked to this online scam. They have no contact information no address, and no phone number, and not even an email. Besides this I have word and PDF build into my new laptop. AVOID at all cost. They are experts in Fraud and by reading the reviews its very sophisticated on a widescale crimewave. I thank god I have my own admin team who look after my affairs otherwise we would had never have known about the fraud.

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!

SCAM!!! Payed £1 to print a travel cover letter for my 16 year old daughter, 7 days later £49.99 taken from my account, no email confirmation of any kind of subscription or request of payment.
No way of getting hold of them so trying to resolve through my bank which can take up to 8 weeks.
Page reported to google as a scam.

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

They are real scammers

They are real scammers. I paid £1.99 on 3rd November as one off - no account was created, no my e-mail given. On 10 November they charged me £49.99 as part of a monthly !!! subscription. Tried to contact them - impossible without an account number. This company has nothing written about themselves on Trustpilot despite of all negative reviews. Any ideas how to prevent them of scamming further consumers?
Which body gave them the license to con?

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

HUGE SCAM

HUGE SCAM! AVOID!

Just been charged 3 x £49.99! I didnt even sign up! DO NOT use! Just hope my bank will refund and fraud! I assume where I logged in via my google account they go access to bank info!

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

As mostly people experience here say…

As mostly people experience here say it is a scam. They let you agree pay £1. After they take money every month £29.90. From January 2023 with out permission and consent .and No subscription invoice send. to September 2025 now . Unfortunately my bank have not stopped them taken. I will say . We should report wwu l trapdf as a scam and criminal. Refund our money back .

October 28, 2024
Unprompted review
Rated 1 out of 5 stars

PDF Smart is a scam

I just need to write this review to show how criminal it is to steal people's card details and start charging them for money they've worked hard to get...you've committed 2 or more criminal offences - identity and financial theft. I'm demanding a full refund of my money!

September 20, 2025
Unprompted review
Rated 1 out of 5 stars

complete Scam

complete Scam , same as pdf smart . Charges are from a Geneva company . Initial charge of 1 euro put on and then 49.99 1 week later and then each month

Avoid avoid avoid

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

I paid £1.00 to convert a PDF - it stated one off fee. 3 months later I have noticed they have been taking £49.99 per month for a subscription I have not signed up for! I have now reported the transactions to my credit card company and hope I can get the money back. I’ve cancelled the subscription on the website. The website cannot be found by searching for ultrapdf like on the bank statement. The website is PDFSmart.

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

It’s a scam

It’s a scam. I used the service once and paid £1. I never subscribed or received any documents confirming a subscription. However, they charged £49 without my authorization.

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

Crooks I have attempted to login to…

Crooks I have attempted to login to cancel direct debit as I did not sign up for such a product but can't now login and email now twice to no response yet you keep trying to take my money please correct your systems and remove me from your files immediately

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Beware of pdf smart/ WWultrapdf shrewd subscription practice

I wouldn't say they utterly cheat, but you're one day trying to do something on a pdf that you can't find for free and you come across pdf smart. OK, you select the limited one-week service for 1 € (you don't need any more). You happily type your debit/credit card but everything is astutely set so that one week after you'll be charged 49,99€ without notice and probably unaware that you actually entered a monthly subscription. You'll see a charge in your bank by "Wwultrapdf". You'll panic wondering where this came from. If you want to stop, just enter the member's area (you'll see your bills and documents there) and follow the unsubscribe procedure. If you are OK with subscribing, that's fine. For a one-off use, terrible experience. BEWARE.

September 22, 2025
Unprompted review

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