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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with unexpected charges, including difficulties understanding and managing subscription fees. Customers frequently reported that these subscriptions were not clearly communicated, and they had difficulty finding information about them or canceling them on the company's website. Consumers also expressed frustration with the refund process, stating that their requests were ignored or that obtaining a refund was a challenging endeavor. The pricing structure was a significant concern, with many customers expressing confusion about the true cost of the service.

What people talk about most

Payment

Customers consistently note negative experiences with payment. Many reviewers report unauthorized charges,... See more

Subscription

Customers had negative experiences with subscription. Many reviewers report being charged for unwanted... See more

Price

Reviewers highlight negative aspects of price, with many expressing frustration over unexpected charges.... See more

Website

People report negative experiences with the website. Many reviewers describe it as a scam, highlighting... See more

Refund

Consumers find the refund process to be negative. Many report unauthorized charges and difficulty obtaining... See more

Based on these reviews

Rated 1 out of 5 stars

They are real scammers. I paid £1.99 on 3rd November as one off - no account was created, no my e-mail given. On 10 November they charged me £49.99 as part of a monthly !!! subscription. Tried to con... See more

Rated 1 out of 5 stars

Scam. Company took a 1.99 fee as agreed then a week later took £49.99 as a part of a subscription I didnt sign up for. Hidden subscriptions are banned under the DMCC act, there was no notification t... See more

Rated 1 out of 5 stars

SCAM!!! Payed £1 to print a travel cover letter for my 16 year old daughter, 7 days later £49.99 taken from my account, no email confirmation of any kind of subscription or request of payment. No wa... See more

Rated 1 out of 5 stars

You Dont Deserve a Half Star I just need to write this review to show how criminal it is to steal people's card details and start charging them for money they've worked hard to get...you've committed... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

438 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 1 out of 5 stars

SCAMMERS! Do not give them any details of your DEBIT CARD

I give them 1 star because I don't think I can give them none. I entered their site in looks for an online PDF converter. Once I added the document , the site said it would send me the file converted if I paid 1 week trial period cost 1.99 USD. After I did that , they still did not send the file via e-mail and not only that but the file was not converted at all. It remained stuck at 40% and couldn't be downloaded. After I made the payment of 1.99 USD I received an e-mail with that payment. There was no mention at ALL of the fact that they started the subscricption and that they will charge me with 34.99 USD every month. Today my CARD was charged with 34.99 (their service is no good to use) and I reached out to their support to reject the payment, and they replied back that they will not reject it and now the payment appears completed. I will now initiate a process wit my credit card company to recover the amount as it was obtained fraudulent by them.

May 20, 2024
Unprompted review
Rated 1 out of 5 stars

Complete scam

Same situation as everyone else, complete scam, 1 document cost me £100 (3 months until I realised the money had been taken). Ultra Pdf not interested, wouldn't evidence where I was made aware of need to cancel subscription when I signed up, a disgrace and unbelievably doesn't seem to be treated like a crime despite the clear numbers of people who have clearly been ripped off.

January 12, 2024
Unprompted review
Rated 1 out of 5 stars

Awful scam

Awful scam. I paid for a single use then suddenly my bank blocks my card because they tried to charge me nearly £30 every month. Luckily my subscription was cancelled as soon as my bank refused the charge. Stay away from this website

April 5, 2024
Unprompted review
Rated 1 out of 5 stars

A 10000% scam

I am not subscribed and keep getting charges and I can’t find it amongst my subscriptions anywhere nor how to cancel.

April 7, 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!!!!!!!!

Wish I had read the reviews sooner!!!
Same as everyone else, wanted to change a doc and didnt notice the small print!!
Have cancelled on website and will call bank to block this week!!
SCAMMERS!!!! UNDERHAND BUSINESS!!!! DO NOT USE!!!!! COST ME 419 Euros!!!!! Will raise with Credit Card company, but the small print is there!!!

March 31, 2024
Unprompted review
Rated 1 out of 5 stars

Total scam!

Total scam!
I pay £1,90 one time and after that for four months they are taking money from my account.
This is ridiculous!
Shame on them this company and their scam company!

January 19, 2024
Unprompted review
Rated 1 out of 5 stars

I would give them no stars as they are…

I would give them no stars as they are a scam AND IF YOU DON'T PAY ME BACK I WILL SUE YOU!
I paid Euro 1.99 to edit a PDF file on June 2023 and then found Euro 29.90 taken from my account on a credit card I never use! For the last 10 months! They have been stolen from me the whole time, for a total amount of 299 Euro, which I WANT BACK ASAP! IS IT CLEAR???? I never authorized anything, YOU THIEVES! Organizations like this need to be taken down.

March 18, 2024
Unprompted review
Rated 1 out of 5 stars

AN ORGANISATION NOT TO BE TRUSTED

I would give them no stars as they are a scam. I paid £1.99 to edit a PDF file and then found £29.90 taken from my account a few days later. My bank has refunded the £29.90 and put a block on the account. Organisations like this need to be taken down

February 19, 2024
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam - they will rob you, definately a lesson learned for me, do not give them your card details, yes they take the £1 to convert your document and then shortly afterwards they take £29.99 and will continue to do so unless you cancel on their website in the account settings.

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

beware a secret 29.99 scam will be…

beware a secret 29.99 scam will be taken.
No reply to emails! and I note not a single reply to any of the many poor comment that alone tells a big story..they charge me twice 1.99 and 29.99

February 14, 2024
Unprompted review
Rated 1 out of 5 stars

beware a secret 29.99 scam will be…

beware a secret 29.99 scam will be taken.
No reply to emails! and I note not a single reply to any of the many poor comment that alone tells a big story..
How does google rank then so high on a search??

February 17, 2024
Unprompted review
Rated 1 out of 5 stars

Yep, but read the small print

This happened to me too. When I raised it as a potential fraud issue with Lloyds, I had to raise a dispute - and was gutted to see written on their website their sneaky one week offer at £1 AND unfortunately, written quite clearly, after one week, you will be charged £29.90. To me, it's cynical, grossly priced bitter lesson - and I don't have a bloody case! The best I could do was block further charges.

January 24, 2024
Unprompted review
Rated 1 out of 5 stars

Scam beware...

Scam beware.... Like many others only wanted to use it once and paid £1 not knowing that I would be billed £29.90 per month.

Had to go to the PDF Smart website to cancel my subscription. .... Stay away and dont be another victim like the rest of us!!

January 12, 2024
Unprompted review

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