ultrachallenge.com Reviews 89

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and motivating attitude, making every interaction pleasant. The service is frequently highlighted as perfectly organized, with clear communication, well-mapped routes, and excellent support from start to finish, ensuring a smooth and enjoyable user experience. People also appreciate the beautiful locations and the quality of the products, including food and drinks. However, some customers experienced issues with the pre-race preparation, including difficulties with gift vouchers and authentication codes for logging in. A few people also noted problems with bag drop information and a staff member whose interaction was not satisfactory at one location, leading to inconvenience for finishers.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the staff, volunteers, and Trek Masters... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent... See more

User experience

Reviewers mention positive feedback about user experience. Customers praise the smooth and stress-free... See more

Location

Reviewers highlight positive aspects of location. Customers consistently praise the spectacular scenery and... See more

Product

Users describe positive interactions with the product, particularly appreciating the well-stocked rest stops... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderfully organised events. Really smooth registration process and enjoyable 50km route in Windsor. Rest stops were well stocked with drinks and good selection of snacks and food. Excellent sup... See more

Rated 5 out of 5 stars

North Downs 25km, organisation was top tier. Refreshment stop at 9 miles offered everything from drinks to sweet and savoury treats, toilets, buckets to wet your hats and first aid. Fantastic event! C... See more

Rated 5 out of 5 stars

Did London 2 Brighton my first 100km and Peak District afterwards. I had great time even I finished with small foot injury, medical staff was great. Just one small thing, after crossing finish line y... See more

Rated 5 out of 5 stars

Nice trails in beautiful sceneries. Perfectly organized so that you can just enjoy walking. Helping hands and staff were so lovely, always with a smile and motivating us. Food and beverage was ex... See more


Company details

  1. Adventure Sports

Written by the company

Are you a walker, jogger, or a runner looking for a challenge – to test yourself or to get in shape, and achieve something special? If so these events are for you! Whether it’s along stunning coastline, or on trails through the best of Britain’s countryside, your Ultra Challenge® will be unforgettable, with full support, new friends made, optional fundraising for your favourite charity, and an amazing sense of fulfilment. Why not join us on – UK’s #1 Series of Endurance Style Events for ALL Experience Levels.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

89 reviews

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Replied to 25% of negative reviews

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Rated 4 out of 5 stars

For my first go at a 58km walk

For my first go at a 58km walk, the Jurassic coast did not disappoint! Well signed and organised throughout. Only suggestions were for enough food for all as those of us towards the back of the packs found everything run out and/or cold.

May 18, 2024
Unprompted review
Rated 5 out of 5 stars

This was the best organised event I…

This was the best organised event I have ever attended, and I have attended many!

The staff were lovely and supportive, the food stops imaginative, and my overnight stay ( in a tent), comfortable- with a pre pitched tent and an inflated roll mat.

The signage was really clear. There were markers every kilometre.

There was plenty of clear communication up to the event.

I really rated it. I just wished the cups of tea were bigger!!!

May 25, 2024
Unprompted review
Rated 5 out of 5 stars

Isle of Wight Ultra challenge.

Just finished the two day IOW challenge of 106km. Hard but so satisfying to finish. Fantastic organisation by the event team. Medics are amazing and caring and do whatever is needed to get you on your way. Signposted very well, good and hydration stops every 13k of so. This is my 2nd ultra and will be on my 3rd for L2B at the end of May. I am 53, 17 ish stone and have had both knees replaced so don’t think this is just for the young or fit. Even if you don’t finish you are a winner just starting.

May 4, 2024
Unprompted review
Rated 5 out of 5 stars

Easter50 Windsor

Loved, loved this race, this was my first Ultra, I haven't even done a marathon and just decided to do this one, I am new to trail walking\running but what a buzz the whole experience was, the route was well marked, finding that every K was marked really helped especially as you get to the 35K mark. The facilities, the people helping, the volunteers and the other competitors were all amazing. Will do again! xx

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

A wonderful route

A wonderful route, an excellent organization, Kind, helpful and enthusiastic volunteers. Nice snacks and food at each stop. I Would recommend this to any level walkers!

January 28, 2024
Unprompted review
Rated 5 out of 5 stars

Chiltern 50 - Well organised, lots of fun.

Really well organised event. We had no trouble keeping to the route and the halfway stop with food, snacks, water, first aid and WCs was a welcome surprise. At the end, we were given a free meal before going on our way. It didn't feel overcrowded and there was a great atmosphere. I am already looking at challenges for next year!

September 23, 2023
Unprompted review
Rated 1 out of 5 stars

Please be aware that this company has…

Please be aware that this company has absolutely no flex in their approach if you are not well before an event and can't take part. I've come down with Covid shortly before an event, and my only option is to transfer to another event (which I'm okay with) but with the payment of an admin fee. I contacted them and requested to waive the admin fee in these circumstances, but have been met with t's and c's apply and so no flex (and I'm a lawyer who used to work for customer facing companies and I'm so over the t's and c's apply response). Really disappointing customer experience and short sighted, ultimately, as I pay the admin fee this time, but won't use the company again and so they get £20 or £30 this time for the admin fee, but won't get any more £200 fees out of me. Please be aware of this is you are booking with them, I applaud great customer experience when I see it, and this most certainly isn't.

August 29, 2023
Unprompted review

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