Ultradries Reviews 231

I was skeptical at first, but these knickers are genuinely amazing! Super absorbent and incredibly comfy, the cotton fabric is so soft and gentle on my skin. I won't lie, the shipping took about 5 weeks due to high demand, but their customer support team was brilliant throughout. They kept me updated every step of the way, which really put my mind at ease. Totally worth the wait, ladies! I've already ordered 2 more packs because I never want to go back to disposable pads again.

Haven't even opened pack as though ordered correct size according to measurements on website what arrived were massive. Thought USA but when looked into return found it has to be returned to china at own cost, in addition only the pants themselves are refundable any booster pads wash bags etc are not. My order was £89 I was offered £22 and not send item back. I will return the items as no use to me but have no confidence will receive refund. Wrong colour sent too these are extremely thick ugly bulky pants nothing like description on website.

I paid 5 weeks ago and still no delivery - claim is shipping 5 - 9 days and according to tracking, hasn't been sent.
Emailed several times and received recurring notifications about problems with delivery agents.
Poor service, in fact, no service.
AND STILL NO DELIVERY 23/11/25

My issue today was in placing my order. The screen presented to me did not allow me to pick the item I wanted. Laura assisted me in placing the order and referring the issue to your tech team.

On receiving these a day ago I realized that these undies are really made from a heavy material (Bamboo is not heavy) and not anything like the light ones I saw the models wearing in the Add. As soon as I opened the product I saw that these would not suit me at all even though the size was OK (Medium) I am 5'6" tall and 60kilos (average). Anyway they are so very tight around the waist and loose around my upper thighs. I was taken in by the slick Add for this product - And what is the replacement Pads design about with a clip on thingy under undies? - I am going to return and see what happens because I am never going to go out in public wearing these ugly (thick) knickers.

I placed my order on 21 September. On 2 October, having not received my order, I emailed Ultradries, and got a reply from Laura. She wrote that my order is with the delivery company. It's 10 October and still nothing. I've just emailed them asking for a refund, so watch this space

I cannot fault how Laura looked after me when the size I ordered did not fit. We manage to resolve the issue quickly and without any further problems.

I received my first order of Ultradries, tried one pair on & the waist band was way to tight. I emailed your company & received a reply within 2 days. Saying they would send me a pair of another size free of charge & no return needed of wrong size. Laura sent me a size chart & I rechecked my size. I only read the hip size & not the waist band. I have a waist not quite in proportion with my hips. I do need the larger size. I returned Laura's email with my size & she is sending me 6 (this is what I ordered first) pairs of the larger size no charge. If that's not great customer service, I don't know what is!! I was willing to return the other size, not necessary. I will pass them on to a friend with a smaller waist size than me. Thank you. ❤️

I received my Ultradries pants order, packing good, lovely soft and well made.
I needed to ask a question and without any trouble at all Laura from Customer Service was excellent so efficient friendly understanding and genuinely wanted to help. When I sent Emails she acknowledged them straight away and worked with me until I was 100% happy and my question was answered. Laura represents Ultradries perfectly.

I ordered the as shown full backed pants in June 2025. I received bikini ones. These were replaced but instead of 6 pairs I received only 4 pairs and yet again they were not the full backed ones. I then had to send photos of the pants and eventually was told they had stopped making the full backed pants some time ago - certainly before I ordered and they were still being shown last time I looked. I also sent to Laura a copy of the page on their advert that shows full refund will be made. Oh no it won't. I was offered 30% but had to return all 6 of them to China at my expense for them to be checked before a refund would be considered. How could I when I only received 4. I have sent 23 emails and have pointed out that that it is illegal to offer a product which they no longer sell and to take my money knowing that they will not be sending out the order they have promised. A very bad mistake being hoodwinked by this dreadful company. Avoid them at all costs . A very expensive mistake.

Ordered 6 pairs of ultradries but unfortunately they were too big. I emailed ultradries to ask for an exchange. A lady called Laura replied really swiftly and offered to replace the items with the correct size for me, she even included a helpful size chart for me. The communication has been prompt, professional and reassuring, it really made me feel liked a valued customer so thank you Laura. I’m now waiting for my replacements but because of the excellent customer service so far I would definitely buy from ultradries again. Quite refreshing to have such good customer service.

This is a great company great service always willing to help if you have a problem. Quilty very good. Would recommend it a 100% the staff are very helpful and understanding

All good until had to return as unsuitable and poor fit. 12 weeks later my return still stuck at customs in China, requested refund but to no avail. SCAM. Just don’t believe Laura’s promises!

My order arrived today! fit ok but gusset narrow but still gave them a try- useless - leaked immediately after a sneeze! Washing instructions:-can only be washed in cold water by hand or machine !
Binned as not worth hassle of paying postage for return to China and likelihood of getting money back- slim to no chance.
Shameful scam.

I have not received my order so emailed and Laura assured out for delivery, then I got email and goods are coming from China not USA and no free return to China.
so emailed again believing I have been scammed for 2nd time this year ordering from FB.
I was assured again by Laura company address is in USA and with a ridiculous splurge on how they use China and other Asian countries for deliveries.
Seems Trump not getting his tariffs then?
I Googled address in US which said same address is used by over 53000 shelf Companies and they predominantly engage in cybercrime mis -selling .
And so many thousand of people scammed !

It has to be time FB stopped these scam firms advertising.

I am not expecting this product to be fit for purpose now and will go in recycle bin like last clothes ordered on another bogus FB advertised shop in London supposedly closing down after 60 years -I then noticed similar adverts for local shops selling clothes; shoes etc in London Manchester and Birmingham but all coming from China and no free returns - the splurge was almost word for word on each site misleading people to believe in genuine shop trading in these cities.

I thought I had been more careful this time .Such a fool for getting caught yet again.

Quick response informative.
I just need to know...the meaning of multiple wearing. My pants last a few years, is this how yours may last?

My query was dealt with satisfactorily immediately and I was kept informed of the measures taken.

Although I haven't received my order yet, I was impressed with the information you shared on Facebook, as it seemed to address my situation as well. I bought the 9-pack.

I am extremely disappointed ! Customer service Laura seemed very helpful regarding my refund but I am still waiting 4 weeks later. They are quick to take your money but take weeks to arrive from China. I would never use this company again BEWARE !

Good communication and helpful service Laura solved my issue quickly and to my satisfaction excellent service