Ultralets Reviews 105

Really good while renting but when we left the landlord told numerous lies about the condition of the property and we lost the total deposit we spent two days cleaning the property. It seems an ongoing scam

Well had Opoitment 2pm and they call me 11am just to double ask if im coming and they agenct will wait for me. So i came at right time ring bell and door opens. There is woman she saying that there is miss understanding. That she let them know that she is moving out but next year. Not this one. The application is still on rightto move. Anyways i call them. They throw phone 5 times no excuses or anything just throw phone (told me sorry the signal is bad we don't hear you) don't deal with them. 8 days no one to call to apologize. Garbage agency

Ultralets were amazing! I had quite a stressful time moving from Leicestershire to Yorkshire recently and Sophie, Jack and the rest of the team made it all smooth sailing this end.

So helpful and friendly and responded to my queries straight away.

Thanks guys!

Oh! And I love it here in Gods own Country!

We have had an extremely positive experience with Ultralet. The team is very helpful and responsive. Some people who deserve an extra shoutout are Raj (who showed the property and was very welcoming and honest), Jazmine (who dealt with our application and was again very responsive, calming us when the process was taking a little longer), Jack N (who oversaw our application, was quite responsive and helpful, and resolved all our queries) & Grace (promptly responsive through the website when we report a repair)

We also had some issues with the property that required repairs, which we reported through their website, and it was promptly resolved. The contractors from the Ultralet team who came were also very friendly and helpful.

Keep up the good work, guys! All the best!

Great customer service.

Very kind, efficient, and highly communicative. Brilliant experience and service.

I recently had the pleasure of working with Ultralets and I can't recommend them highly enough! From start to finish, the entire process was smooth, efficient, and stress-free (well, as stress-free as applying for a house can be!).
I would especially like to mention Sophie Coates - she is exceptionally professional and dedicated. She took the time to understand my unusual situation, ensuring communication between me and the landlord was flawless. Her attention to detail and commitment to customer satisfaction truly sets her apart.
Communication was seamless throughout, with prompt responses to all my queries and concerns. She kept me informed every step of the way, which made me feel valued and reassured.
Overall, Ultralets and Sophie Coates made the daunting task of finding a new home a delightful experience. Their professionalism, expertise, and genuine care for their clients shine through in every aspect of their work. I would wholeheartedly recommend them to anyone looking for a reliable and top-notch letting agency. Thank you, Ultralets and Sophie Coates, for making my move such a positive experience!

Perfect from start to finish, Jazmine couldn’t have been more helpful if she tried! Even when I visited the offices and got done (by yet another friendly, helpful person) what I needed to get done and left. Jazmine still followed this up with an e-mail (as she was busy on the telephone was I visited the offices) to ensure if I had another further questions I could reach out via telephone or email and she would be more than happy to help, she has been a pleasure to deal with throughout. Just like the first member of staff (Sophie I believe her name was) that I dealt with via e-mail, to the lady I spoke to when I called up with a question, to the digital team via your website right down to visiting the offices and meeting some of the team, it’s so great to see that brilliant customer care and great service flow consistently throughout Ultralets as a company, super refreshing for property management services too! From bad and good experiences in the past, Ultralets is by far the best I have ever dealt with. Everything has been so clear, easy, user friendly - even down to the links sent to me and info on your website with that all the important info you forget you need when moving as so busy, it’s all so easy to understand and clear and then helpful staff on hand no matter what! - really, really good! Thank you again for all your help, I really appreciate it and I couldn’t recommend you more! 5*+ ! On a side note - your offices in Beverley are great, really open plan, clean and modern, loved them! :-)

Never heard of this company and was passed details through word of mouth. Back story - Man in his thirties with his wife and 1yr old son looking to move up to Hull. Arranged and viewing, got confirmation and then planned everything about week in advance, day off work, packing for the night etc. Takes about 4hrs to get there from London and I get an email stating the viewing is cancelled due to landlord considering an application Called the company and the initial person I spoke to Sophie Ombler who dealt with me and my wife and we made it clear to Sophie where we’re coming from far and we have a 1 yr old. (This was going to be my 2nd experience). 1st experience was disgusting they did the same cancelled a viewing soon as I was on the way to Hull and ended up showing me a house for the sake of showing me one which was not what i wanted.

2nd time lucky - same again. Poor service. These lot could not even flog fruit at the local market. When I called up the Sophie O is no longer available as busy so put me onto another Sophie (yes there’s 2). I can only apologise over and over again with the excuse that cleaners are in the process so we are waiting for key on another property NOT the one I wanted - Excuse me!….on the day someone from 200miles is coming to view the place and you’re telling them that! BASICALLY this is a very very poor company who’s moral are wrong. They’re all wrongens and I would stay well away from them. Jake I expect a call from you at some point to take my complaint for the 2nd time in my 2nd experience of Ultralets. If anyone reading this knows other estate agents in Hull just not this one I’d be happy to persue.

Extras. The 2nd Sophie kept repeating herself and tried gas lighting me, you cant speak to me like this (smile). They will gaslight you do not fall for it. These are shallow people working for money not caring about you or your famillies and what they make you go through.

I identified a property that I was very much interested in and then I initiated an application with Ultralets. Sophia is wonderful and very straightforward. I will encourage anyone to make use of their services. It was to my surprise that Sophia was absolutely fast with updates replying my emails almost instantaneously. When I finally met all the requirements, my application was transmitted to the landlord immediately alongside others and after a short while I received a massage that my application was approved.

Not stressful, as long as you have everything required

Sophie is an excellent agent. As a first timer I had a lot of questions and needed some extra support. I am glad to say that sophie always responded about emails and help us through the process!

Talk about going the extra mile! At each and every stage, the team at Ultralets helped me navigate the viewing and application process of finding and securing a new home. Everything was clearly explained, with speedy answers to my questions, lots of reassurance and all the flexibility necessary.
Thanks very much I couldn't have done it without you!

The company is always responsive and ready to help.
We really appreciate sophie for the follow up she gave our application.

Overall, I cannot express enough gratitude for the exemplary service provided by Ultralets. From their exceptional communication skills to their in-depth knowledge and meticulous attention to detail, they truly went above and beyond to ensure a positive experience for me as a tenant. I would wholeheartedly recommend their services to anyone searching for a new rental property.

I have no doubt that this letting agent's professionalism and commitment will continue to be a shining example within the industry, setting a high standard for others to follow. Thank you for assisting me in finding the perfect place to call home!
Thank you Sophie for your help.

Good and friendly attitude towards customers

Great team. Super helpful and always considerate. Ulatralets will go over and beyond for clients’ satisfaction. I recommend.

Ultralets have been brilliant from start to finish. They have been very transparent about the rental process, the application process - which was exceptionally quick! They have been supportive and helpful in understanding the move in procedure and have given information whenever we have asked and in plenty of detail. They have kept us both in the loop throughout and have worked to achieve a satisfactory end in our search for a new home. I would highly recommend completing your property search with Ultralets! The only niggle which prevented a 5* rating would be the short viewing time slot. 10 minutes for the viewing was not the best and would recommend they review this moving forward so that any potential clients have enough time to see the property they wish to rent/buy.

I recently asked Ultralets's Insurance Advisor, Jack Newton, to look at my buildings and home contents insurance to see if he could either match my current policy or find one that was cheaper and better value. He was able to find a new deal that was cheaper and better. The whole process was made very easy, with no stress, due to Jack's professionalism and expertise. So, thank you, Jack and I would thoroughly recommend Ultralets for sorting out and dealing with any insurance issue. I will definitely be using the services again.

I recently moved out of an apartment that I rented through Ultralets.

I have found the full team helpful whilst moving in and moving out of the property however.....

I am now in a dispute over deposits with their Managing Director Spencer Wood sending quite agressive responses to me claiming my deposit back

Very very luckilly I am protected by a Deposit Protection Scheme.

The things that Ultralets are trying to claim against my deposit are classes as cosmetic or general wear and team however are claiming nearly £1000 in costs

Some of the items they are claiming for are.

-tightening a screw
-applying some sealant to a shower screen

There are a couple of damages of which I have reduced from my deposit generously.

Being charged £150 for a deep clean when the apartment was left in immaculate condition besides the black mould that the apartment is riddled with due to the apartment having no insulation (Stated on the EPC rating) and being damp 6 months of the year (something i would probably have been within my rights to withhold rent for but didn't.

Just be careful and do not rent with Ultralets unless you have some form of deposit protection in place

Also stay away from the Zinc Building in Hull, High street if you see them advertise it. unless you are happy to sit in what is nothing more than a shed throughout the winter months and will cost you £000's of pounds replacing your own belongings because of the damp issues that Ultralets and the Building Management company will not address