As many people here, I had the exact same thing happening to me. I stopped my subscription a year ago. Then last week out of the blue, they took 180€ from my bank account. Indeed the customer se... See more
Company replied
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See what reviewers are saying
What a scam! They apparently subscribed me 2 years ago and now, out of the blue, charged me for nearly 200 USD. Edit: After sending the complaint, they acted fast and fair, and initiated the refun... See more
Company replied
Two issues: 1) too many attempt to divert (Push Now etc), whether ads or not - all of which my computer security is blocking malicious material from. Your site doesn't feel very safe. 2) I'm a big fa... See more
I paid 2 years ago to try them out. I used it for 1 week, and then forgot about it. They then try and deduct a huge deduction for the next 2 years. I contacted them and told them I am not using the se... See more
Company replied
Company details
About UltraVPN
Written by the company
About Us:
UltraVPN offers the best synthesis of benefits, value, and cost. Our service helps millions of global online users who want privacy protection and access to IP-restricted content by offering fast and dependable service for their desktop, laptop, and/or mobile devices. Unlike VPN services that rely on virtual servers, we ensure optimal performance by using 830+bare metal servers in 125 locations worldwide.
Additional Features:
- Up to 5 unique users with up to 5 device connections each.
- Available for Windows, Mac, iOS, Android, Linux, Smart TV, Routers, and Chrome.
- 830+ bare metal servers in 125 locations.
- 24/7 live chat and email support from our Customer Service team.
- ULTRAVPN Premium uses Hydra, a proprietary protocol awarded for reliability and speed, but users can connect to other protocols like OpenVPN and IPSec, too.
- SmartVPN allows users to select apps and domains to bypass the VPN.
Dark Web Scan
Dark Web Scan keeps user information safe even across the dark web by searching, tracking, and notifying users of anything that could compromise their security.
PassWatch Password Manager
PassWatch safely stores user log-ins and account information while automatically generating new and secure passwords to protect data and prevent unwanted access from hackers and identity thieves.
30-day Money Back Guarantee:
Your satisfaction is our top priority. If you decide during the first 30 days, that our service is not the product for you, we'll refund your subscription fees in full.
About UltraVPN:
UltraVPN blocks third-party tracking to give you unrestricted access to sites like Facebook, Snapchat, YouTube, Skype, and any site or service that may be censored or blocked according to geolocation or online activity. With unlimited bandwidth, you can access all your favorite content — like games, live sports, and streaming sites from any device, anywhere—at blazing-fast speeds. Stream and download your favorite movies and shows worldwide on Netflix, YouTube, Prime, Disney+, and more.
Contact info
250 Northern Ave, 3rd Floor, 02210, Boston, United States
- Support@UltraVPN.com
- ultravpn.com
2.7
Poor
771 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No good for secure banking
This VPN will not allow me to log on to certain banking apps, as it changes my IP address.
October 26, 2020
Seems fine except for this mystery.
It connects quickly and efficiently, but do wonder how Cyberghost tells me where I'm connected to and says my identity is exposed when I go on their site.
October 25, 2020
so quick and easy to connect anywhere,i…
so quick and easy to connect anywhere,i feel very safe using this VPN
Thanks
October 25, 2020
easy to use and connections are secure…
easy to use and connections are secure and fast.
October 24, 2020
very simple to use.
October 23, 2020
Reply from UltraVPN
Hello Zayid
We are sorry that you have experienced difficulty.
If you wish to cancel your account, please email cancel@ultravpn.com so that the team can assist you with this.
Kind Regards
George
I found the advertisement misleading
I found the advertisement misleading. Even being billed before the trial had ended. The price was also more than been advertised.
October 21, 2020
Reply from UltraVPN
Hello Peter
We are sorry to hear that the software has not met your expectation.
If you would like our assistance please contact support@ultravpn.com
Kind Regards
George
great service!
October 18, 2020
I experience a number of issues
I experience a number of issues, daily, with attempts to log on to password required websites, in addition to video interruptions from various websites. Disconnecting from UltraVPN oftentimes solves the problem.
October 16, 2020
Reply from UltraVPN
Hello Deb
Thank you for your review.
We would be really keen to try and help you with this.
Please contact support@ultravpn.com with some details regarding what device you are using, and also a screenshot of the error, so our team can be of assistance.
Kind Regards
George
Two issues
Two issues: 1) too many attempt to divert (Push Now etc), whether ads or not - all of which my computer security is blocking malicious material from. Your site doesn't feel very safe. 2) I'm a big fan of British series, but many seem to be missing episodes on all your servers. I'd rather the series wasn't listed if it isn't all there - it's really frustrating.
But thanks for the amazing, up-to-date selection - what a range!
October 16, 2020
Fantastic and fast.Try different…
Fantastic and fast.Try different connection protcols to get fastest speed.
October 15, 2020
Although inexpensive it does tend to…
Although inexpensive it does tend to slow down my speed quite a bit. Other than that I haven't had any other problems as of yet.
October 15, 2020
Reply from UltraVPN
Hello Gpete
Thank you for your review.
If we can be of any assistance, please contact support@ultravpn.com
Kind Regards
George
The VPN works great but sometimes it…
The VPN works great but sometimes it disconnects randomly and it won't reconnect for 15-30 seconds. It could be an issue with my internet but this hadn't happened to me before I got the VPN so I am not sure.
October 14, 2020
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