I ordered two sets of new reeds for our Silvia lamps. When the package arrived at the GLS shop, it had been OPENED en route and one of the sets was missing. The GLS shop and GLS customer service denie... See more
Company replied
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Ordered the Heart N Soul Dining table. Delivery service was great and the driver really helpful in bringing the table to the door. Dining table really good quality and build. Had a small mark on one o... See more
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Bought Audacious side table. Quick delivery, easy to assemble and quality seems good. A suggestion would be to make the hole for the YSB cord bigger so it also could fit other electronics you wold lik... See more
Company replied
First and foremost: I bought the Silvia lamp almost 30 years ago and I loved it. I couldn't believe my eyes when I saw that they still offered replacement for the worn leaves! I ordered them and they... See more
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Company details
Written by the company
Where beautiful Danish design meets affordability, high-quality materials and a genuine care for the environment.
Contact info
Havnegade 29, 1058, Copenhagen, Denmark
- +4531393131
- info@umage.com
- umage.com
4.0
Great
550 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice chairs but wrong chair legs/ Problem solved. Received correct legs.
I ordered 4 Time flies chairs with BLACK chair legs but received chairs with BRASS chair legs. I sent claim note immediately after received chairs but no response for several days. Umage: please check order #16395 and respond ASAP.
Otherwise chairs we nice but chair legs we wrong.
After several days I got answer from Umage and they sent me black chair legs. I also could send back those wrong brass legs at the same time.
Everything went smoothly at the end.
I am happy now with my nice chairs.
August 16, 2024
Unprompted review
Reply from UMAGE
Hi Anne,
I'm truly sorry for the late reply and the mistake on our part 🥺
Has this been resolved? If not, we would love to help find a solution. Please let me know if there's anything I can assist with!
Best regards,
Samantha from UMAGE
My parcel never arrived
My parcel wasn't delivered and impossible to get in touch with somebody. No answer to my emails .
They even had the courage to send me an email to give them a review.
August 15, 2024
Unprompted review
Reply from UMAGE
Hi Mihaela,
I deeply apologize for the trouble you've experienced.
We always strive to reply as soon as possible, but unfortunately, this is not always the case. We are truly sorry that this has caused you a lot of problems.
We would like to compensate the delay and lack of response, so please feel free to contact us at info@umage.com. We will do our best to find a solution 🙏🏼
Best regards,
Samantha from UMAGE
Reply from UMAGE
Hi AnnZ,
I am very happy to hear that! Thank you for taking the time to leave a review.
I hope you have a beautiful day!
Best regards,
Samantha // UMAGE
Fast and transparent delivery process
I've ordered a lamp, it had arrived within a few days. Nice and safe packing, no damages, the lamp is very nice and looks exactly how I had expected based on the photos and the description. I've got a discount code for the next purchase, will definitely use it!
August 5, 2024
Unprompted review
Reply from UMAGE
Hi Ekaterina,
We're delighted to hear that you enjoyed your new lamp! Thank you for taking the time to leave a review; we truly appreciate it.
We look forward to welcoming you back!
Warm regards,
Samantha // UMAGE
My lamp shade is superb and I couldn’t…
My lamp shade is superb and I couldn’t be more happy with it. Thank you, Umage.
August 5, 2024
Unprompted review
Reply from UMAGE
Hi Jurate,
I'm delighted to hear that you enjoyed your new lamp. Hope you found the perfect spot for it! 😊 Thank you for sharing your experience - we really appreciate it ❤️
Best regards,
Samantha from UMAGE
Beautiful Eos lamp in great quality
Beautiful Eos lamp in great quality! Extremely fast delivery and easy service
July 25, 2024
Unprompted review
Reply from UMAGE
Hi Izabela,
I'm thrilled to hear that you enjoyed your experience with us! 😊 Thank you for sharing your experience - we really appreciate it ❤️
Best regards,
Samantha from UMAGE
Reply from UMAGE
Hi Kai,
Thank you so much for leaving a review! We highly appreciate it 🤗
Best regards,
Samantha from UMAGE
My Paff stool from Umage
My Paff stool from Umage arrived quicker than I had expected. The packaging was superb. I assembled the piece in minutes. The quality and appearance is second to none. It is elegant but extremely sturdy. The Paff stool brings me joy every time I look at it. I will have no hesitation in ordering from Umage again. A company that takes pride in what they do.
July 19, 2024
Unprompted review
Reply from UMAGE
Hi Niamh,
Thank you so much for sharing your experience with us 😍
I'm delighted to hear that you enjoyed your new Paff Stool. We can't wait for you to try some of our other designs in the future! 🤗
Best regards,
Samantha from UMAGE
Ordered new leaves for a 6 yo Carmina
Ordered new leaves for a 6 yo Carmina. So happy that the lamp and parts are still available!!! Great communication and tracking once the product shipped. Happy day.
July 20, 2024
Unprompted review
Reply from UMAGE
Hi Bob,
Happy to hear that you were able to revive your Carmina with the spare parts! Thank you for sharing your experience. 😍
Best regards,
Samantha from UMAGE
I like the form of the chairs I've…
I like the form of the chairs I've ordered and I'd order more, however I cannot use the ones I received because of missing parts. Waited for several weeks for them to arrive from the day of payment, and I still have to buy a chair from a different place to sit on as these are not usable. Contacted customer support, no reply. Disappointing experience.
UPDATE: after multiple emails and the review, I was sent and received the missing parts just recently, first days of August. On paper, this design probably looks better than it was during the assembly. Customer are let down by the engineering side of this design: Time Flies chair construction could use some quality control in production and probably design. Bolts should be at least 5 mm longer and not crooked. It's a mistake that chairs are sold on discount, they shouldn't be sold at all. One chair is still unassembled as two engineers couldn't finish it.
July 12, 2024
Unprompted review
Reply from UMAGE
Hi Alena,
I deeply apologize for the experience you've had.
Due to the summer holidays, we have unfortunately had longer response times. I sincerely apologize for any inconvenience this may have caused!
Have you received the missing parts? If not, please contact us at info@umage.com or through our chat, and we will assist you as soon as possible🙏🏼
Best regards,
Samantha from UMAGE
The Faraday hanging lamp fits very well…
The Faraday hanging lamp fits very well into our interior.
Thank you.
July 5, 2024
Unprompted review
Reply from UMAGE
Hi Günther,
We're so happy to hear that you found the perfect spot for your Faraday lamp!
Thank you so much for leaving a review!
We wish you a great summer ☀
Best regards,
Samantha from UMAGE
I love the lamp that I ordered
I love the lamp that I ordered. I especially chose UMAGE because they source the lamp feathers ethically. Apart from that the delivery and post order support was great too :)
June 28, 2024
Unprompted review
Reply from UMAGE
Hi JJ,
We're so happy to hear that you enjoyed everything. We really appreciate you choosing us for our sustainability efforts 🙏🏼
Thank you so much for leaving a review!
We wish you a great summer ☀
Best regards,
Samantha from UMAGE
after installing the stem and the upper…
after installing the stem and the upper part we realized that the upper part hangs and is not perfectly level
June 26, 2024
Unprompted review
Reply from UMAGE
Hi Michele,
I'm so sorry for the trouble! 😔
Could you please fill out our claims form so our team can assist you with the issue? You can find the claim form here: https://bit.ly/UMAGEclaims
Thank you!
Best regards,
Samantha from UMAGE
Fast shipping
Super fast shipping and great quality of the product 👌🏻. Thank you!!!!
June 20, 2024
Unprompted review
Reply from UMAGE
Hi Polina,
We're so happy to hear that you enjoyed everything!
Thank you so much for leaving a review!
We wish you a great summer ☀
Best regards,
Samantha from UMAGE
Wonderful experience with Umage
Wonderful experience with Umage. Three lamps were sent within a couple of days from Denmark to Italy. Beautiful packaging, great products. For the assembly of the lamps be sure to calmly follow the YouTube tutorial.
June 25, 2024
Unprompted review
Reply from UMAGE
Hi Dorothea,
Thank you so much for leaving a review!
We are happy to hear that you've enjoyed your experience and new designs!
We can't wait to welcome you back in the future 🥰
Best regards,
Samantha from UMAGE
Terrible customer Service
Terrible customer Service! I placed an order (mirror with a small cabinet) on 22 May and had nothing since (no info and no purchased good)! I wrote emails and tried to contact you via Chat. Email is obviously dead end, so I can't even cancel the order. The Lady in chat replied that she will get back to me with the info, but she just disappeared as well and didn't reply anymore!
Do something!
Order #15551
Update:14.06
Immediately after this review they contacted me per email saying that they supposedly wrote to me. Which is untrue! They also delete my Chat conversation! And in the end just canceld the order themselves (although the message says that this is my request) 🤦♀️
Reason: all colors of the good out of stock...
Pam-param...
I need to justify that this is not my first time buying staff from Umage, and it was good before. But now this is unacceptably bad experience
June 13, 2024
Unprompted review
Reply from UMAGE
Hi Daria,
Caroline here, from our chat conversation ☺
I understand how frustrating it can be to wait a long time for a response, and I genuinely apologize for the delay. We've been extremely busy, but that, of course, does not excuse the lack of reply you've experienced. We are truly sorry for this!
It seems that there may have been some issues with the delivery of our emails, and I'm sorry for any confusion this has caused.
I have reached out to you through our chat, which I assure you has not been deleted. It should still be available for you to reference. Please feel free to continue the conversation there or via email.
Your satisfaction is important to us, and I hope we can find a solution 😔
Best regards,
Caroline from UMAGE
Great product, but delivery was a hassle
Product „Treasure 3 doors“ looks great. Assembly was easy, not 40 minutes as indicated, more like 2 hours for 1 person. Good instruction manual.
Shipping took 6 working days from Denmark to Switzerland, a bit more than stated on website, and we were only informed by carrier when he was already outside the house, so nobody was there.
update: changed to 3 stars as I now received an invoice from the carrier for more than 100 CHF for duties and tax. Totally unexpected, nothing was announced onsite when I ordered. Overall bad communication.
June 13, 2024
Unprompted review
Reply from UMAGE
Hi KE,
We're happy to hear that you're enjoying your new Treasures!
Thank you so much for your feedback - we really appreciate it!
I hope you have an amazing day! 😊
Best regards,
Samantha from UMAGE
Fabulous shopping experience
Fabulous shopping experience. Fantastic website. Received my products in 3 days from Denmark to Netherlands. Packaging is insane. Looks like luxury products. Love all about Umage design and product quality. Will order two more lamps Acorn today. They look fab in my bedroom. Thanks team Umage keep creating.
May 3, 2024
Unprompted review
Reply from UMAGE
Hi Sarah,
Thank you for your kind words. We appreciate you sharing your experience! We're delighted you enjoyed everything and look forward to welcoming you back in the future 🥰
Best regards,
Samantha from UMAGE
Great design!
Fantastic products and good quality. The customer service was very helpful and the delivery time exact what they promised!
Thanks 🙏
May 2, 2024
Unprompted review
Reply from UMAGE
Hi Dosan,
I am so happy to hear that our support team were able to help you out and that we lived up to our promise!
Thank you for taking the time to share your experience with us!
We wish you an amazing day!
Best regards,
Samantha from UMAGE
We selected two Silvia lamps which look…
We selected two Silvia lamps which look great. Delivery Service was perfect, in time and transparent.
Thanks a lot!
Elmar
May 9, 2024
Unprompted review
Reply from UMAGE
Hi Elmar,
Thank you for sharing your experience. I am so happy to hear that everything went smoothly!
I hope you will enjoy your Silvias for years to come 😍
Best regards,
Samantha from UMAGE
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