I ordered two sets of new reeds for our Silvia lamps. When the package arrived at the GLS shop, it had been OPENED en route and one of the sets was missing. The GLS shop and GLS customer service denie... See more
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Review summary
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Based on these reviews
Ordered the Heart N Soul Dining table. Delivery service was great and the driver really helpful in bringing the table to the door. Dining table really good quality and build. Had a small mark on one o... See more
Company replied
Bought Audacious side table. Quick delivery, easy to assemble and quality seems good. A suggestion would be to make the hole for the YSB cord bigger so it also could fit other electronics you wold lik... See more
Company replied
First and foremost: I bought the Silvia lamp almost 30 years ago and I loved it. I couldn't believe my eyes when I saw that they still offered replacement for the worn leaves! I ordered them and they... See more
Company replied
Company details
Written by the company
Where beautiful Danish design meets affordability, high-quality materials and a genuine care for the environment.
Contact info
Havnegade 29, 1058, Copenhagen, Denmark
- +4531393131
- info@umage.com
- umage.com
4.0
Great
550 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The bookshelf is lovely and the…
The bookshelf is lovely and the customer service is also perfect. I will order again for sure.
April 29, 2024
Reply from UMAGE
Hi!
Thank you for sharing your experience with us!
I am so happy to hear that you loved your new design and that our customer support team were able to help you out!
We can't wait to welcome you back in the future 🥰
Best regards,
Samatha from UMAGE
I received great support from the sales…
I received great support from the sales representative, who helped me update the shipping adress, which i mistakingly put in wrong in the original order. I would hoveder expect at this price, that the shipping company they choose to use is able to help with getting the package inside, when you order a table shipped in a box measuring 1,6m x 1,6m, and weighing in excess of 60kg!
April 23, 2024
Unprompted review
Reply from UMAGE
Hello!
We're thrilled to hear that our sales team sorted out the shipping address hiccup for you. Enjoy your new UMAGE product! 😄 We understand it's frustrating that we can't offer all shipping options for every country, but we hope it didn't put too much of a damper on your excitement for your new purchase.
Best wishes,
Julie from UMAGE
Umage jazz damage
Umage jazz: no customer service what so ever. Jazz lamp shade broke first thing when assembling and no response from the company for proceeds.
April 21, 2024
Unprompted review
Reply from UMAGE
Hello Eeva,
We are very sorry to hear about your experience with your purchase and the Jazz lampshade. It does not live up to the UMAGE standard. If you haven't already please fill out the claims form here: https://msr796434.typeform.com/to/Eh6jQ6C4?typeform-source=admin.typeform.com
It can take a few days for our team to get back to you about your claim, but they try to answer all inquiries as fast as possible. We also have a phone number: +45 31 39 31 31, where you can reach us from monday to friday from 9 am to 4 pm.
Sincerely,
Julie from UMAGE
Great products
Great products. I have lighting solutions from Umage in 2 of my houses and for sure will keep using the brand in future. Tasteful minimalistic designs. Creates great ambiance at home. I am a big fan for a few years already :)
March 18, 2024
Unprompted review
Reply from UMAGE
Hi Anastasia!
Thank you very much for your kind words and for sharing them with us here 🤗
We are happy to hear that you enjoy your new lamps and we look forward to welcoming you again in the future.
Best wishes,
Julie from UMAGE
Quick delivery.
User-friendly website; fast delivery; well packed. And very happy with the lamp.
March 25, 2024
Unprompted review
Reply from UMAGE
Hi Ingrid,
I am happy to hear that you had a great experience with your purchase. Thank you for sharing your positive feedback with us 🤗
We can't wait to welcome you back in the future!
Best wishes,
Julie from UMAGE
Carrier must be changed
Everything seemed to be ok (shipment on time..)but I don’t have yet my product as my parcel is lost and no possibilities to make any claim towards the carrier. I sent 2 mails to Umage and no news till now.
Hope hearing from Umage really soon.
March 22, 2024
Unprompted review
Reply from UMAGE
Hi Soizick,
I am very sorry that your order hasn't reached you yet. I understand how frustrating it can be, and the delay does not meet our standards. If your package still hasn't reached you, please call us at +45 31 39 31 31 from Monday to Friday between 9 am and 4 pm (CET) and our customer service will take care of it for you 🤗
We once again apologize and hope to have your order delivered to you soon.
Sincerely,
Julie from UMAGE
I called the client service several…
I called the client service several times and receive no answer in order to exchange my order. I am really disappointed by the lack of commercial sense.
March 25, 2024
Unprompted review
Reply from UMAGE
Hi again Marie,
We are very sorry to hear, that you have not been happy with our service.
Our customer service has been in contact with you and have already sent you an e-mail today regarding the issue. We offer exchanges within 14 days, but if this is exceeded we can no longer accept returns. We understand that it can be frustrating, but we hope for your understanding as this is stated in our terms & conditions.
Best wishes,
Julie from UMAGE
new leafs to Carmina lampa
We orders new leafs to our carmina lamps and that worked very easily and smooth.
But the reason for ordering i new leafs is the old ones only lasted 5 years. We hope these new will last lounger.
March 1, 2024
Unprompted review
Reply from UMAGE
Hi Kund,
Thank you for purchasing our Carmina lamp. The condition of Carmina's leaves can be affected by the sun and other factors, and we offer the option to buy new leaves so the lamp can last for even longer.
We are sorry to hear that the leaves didn't live up to their standard, and if you ever experience problems with your new leaves or want our help with anything, you are always welcome to contact our customer support at info@umage.com or the claims formular here: https://msr796434.typeform.com/to/Eh6jQ6C4?typeform-source=admin.typeform.com
We want the Carmina lamp to last you for many more years to come ♥
Best wishes,
Julie from UMAGE
Faulty product, non existent customer service
The transformer/driver I ordered arrived faulty. I wrote to the company twice, but no response received. The company doesn't deliver to the UK, though their sell the product in the UK, soI had to collect the product from Germany. Very complicated. If it wasn't specific driver for my light I needed, I wouldn't even bother with this company.
March 22, 2024
Unprompted review
Reply from UMAGE
Hi Janetta,
I am very sorry to hear about your experience with getting a new driver for your lamp. We apologize that you were not able to reach our customer support in time, this does not live up to our standards, and we will strive to do better in the future. Since Brexit we no longer ship to the UK, but we understand how this can be frustrating at times.
If you have not yet found a new driver for your lamp, please let us know via e-mail info@umage.com. We will make sure to respond to your message promptly. We want you to get the best use out of your purchase.
Best wishes,
Julie from UMAGE
Reply from UMAGE
Hi Bert,
We are very happy to hear about your experience with your purchase. Thank you for sharing it with us 🤗
Best wishes,
Julie from UMAGE
Reply from UMAGE
Hi Helle,
I am so happy to hear that you've enjoyed our service and delivery!
We can't wait to welcome you back in the future 🤗
Best regards,
Samantha from UMAGE
Purchased the one more look mirror
Purchased the one more look mirror. Detailed, easy to follow instructions for assembly and wall hanging. I’m a bit of a novice at such things and found it very easy to do. Love the magnets - great, innovative idea. Very pleased with my purchase - a lovely addition to my hallway.
February 24, 2024
Unprompted review
Reply from UMAGE
Hi Sharon,
Oh, we are so happy to hear that you enjoy the One More Look and found it easy to assemble 😍
Thank you for sharing your experience with us!
Best regards,
Samantha from UMAGE
Always been happy about Umage
February 8, 2024
Unprompted review
Reply from UMAGE
Hi Nick,
We are so happy to hear this!
Thank you for sharing ❤
Best regards,
Samantha from UMAGE
Online Store and Service
I ordered 4 time flies chairs from the online store. After I received an order confirmation, nothing happened for a week. After I asked, they canceled my order and told me that the chair was currently out of stock. When I asked when it would be back in stock, the answer only came after many days. They referred me to the information on the homepage. The chair is listed as available there. All in all, I consider this to be very poor customer service with an apparently out-of-date homepage. I still haven't got the chairs. I am totally dissatisfied with the service.
February 18, 2024
Unprompted review
Reply from UMAGE
Hi Jean-Marc,
I am truly sorry for the inconvenience and disappointment that you experienced. I understand, how frustrating it is to wait for a product only to find out that it is not available.
We take full responsibility for the delay and understand that it is not acceptable. We are taking steps to ensure that this doesn't happen again in the future. In the meantime, please let us know if there is anything we can do to help you with the situation. We appreciate your patience and understanding, and we will do our best to assist you in any way possible.
Best regards,
Samantha from UMAGE
Quality product
The quality of the product is excellent. The delivery was made in normal time and the packaging of the product in full Danish style: essential and elegant. There were also some seeds for planting as a gift.
February 5, 2024
Unprompted review
Reply from UMAGE
Hi Francesca,
Thank you so much for leaving a review!
We are so happy that you enjoyed everything 😍
We can't wait to welcome you back in the future!
Best regards,
Samantha from UMAGE
Umage table lamp not standing straight
We have Umage table lamp in red but I don’t manage to get it standing straight. It was always leaning against the wall but now that I disassembled it to try and fix the problem the part that you rotate seems to be not working well. Do you have tips how I could fix it?
February 8, 2024
Unprompted review
Reply from UMAGE
Hi Natalie,
I'm so sorry for the trouble! 😔
Could you please fill out our claims form so our team can assist you with the issue?
You can find the claim form here: https://bit.ly/UMAGEclaims
Thank you!
Best regards,
Samantha from UMAGE
Asteria wall lamps
It think, as a customer, you really experience the quality of Umage. It’s starts with the well thought out packaging and ends with the product(s) itself. We ordered two Astoria wall lamps and it’s exactly how we envisioned it to be.
Always a pleasure to find something special.
February 4, 2024
Unprompted review
Reply from UMAGE
Hi Anton,
Thank you so much for sharing your experience with us! We really appreciate it ❤
We can't wait to welcome you back again in the future 🤗
Best regards,
Samantha from UMAGE
It was easy and fast
It was easy to scroll through the photos in the webshop, the payment was fast and efficient, and it only took two days before the lamp arrived. The packing was excellent and the instruction booklet easy to follow. I am enjoying the light from the lamp (always a bit of an issue when buying on the net). So all in all, it couldn't be better. I won't hesitate to buy from umage.com again.
January 25, 2024
Unprompted review
Reply from UMAGE
Hi there,
Thank you so much for sharing your experience with us!
We are thrilled to hear that you found everything satisfactory, both on the website and with the actual product! 😍
We can't wait to welcome you back again in the future 🙏🏼
Best regards,
Samantha from UMAGE
❤️ Very very good!
January 26, 2024
Reply from UMAGE
Hej Inga,
Thank you so much for sharing your thoughts! We really appreciate it ❤
Best regards,
Samantha from UMAGE
Happy with Umage
Getting a package from Umage is like a birthday! I like both - the service and the products you offer.
I really love my new Conversation piece, the console table, as well as the table and ceiling lamps. And the delivery is very fast!
January 29, 2024
Unprompted review
Reply from UMAGE
Hi Ulvi,
I am so happy it feels like your birthday receiving a package from us 😍
Thank you very, very much for leaving a review. It is highly appreciated!
We hope to welcome you back again int he future 🤎
Best regards,
Samantha from UMAGE
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