Umai Clothing Reviews 

188
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, including fabric, print quality, and overall durability. Many find the designs unique, gorgeous, and appealing, often highlighting a wide range of choices not found elsewhere. The value for money is frequently considered excellent, especially with promotions, and delivery is generally fast and easy. However, some customers noted inconsistencies in product quality, with certain items feeling thinner, having print durability issues, or unexpected sizing. While many found pricing fair, some reviewers felt the cost was high for the perceived material quality. A few also experienced slow shipping or delivery problems.

What people talk about most

Product

People report positive experiences with product, often praising the unique and original designs, which... See more

Quality

Users describe positive interactions with quality, often highlighting the great overall quality, unique... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding prices to be fair and even good... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast shipping times and... See more

Value for money

Reviewers mention positive feedback about value for money, with many customers finding the overall value... See more

Reviews shaping this summary

Rated 4 out of 5 stars

the clothing i got from them was fantastic especially for me as a big person i struggle to find cloth of this style that fits me. the quality on the cloth is great as well as the designs. some of the... See more

Rated 4 out of 5 stars

quality feels very good, size was good(i bought baggy T-shirts which makes sizing easier and less important) and shipping was easy(to sweden, Europe). Designs are alright, but lowk the proportions on... See more

Rated 4 out of 5 stars

I really like some of their designs, i ordered 4-5 tshirts between 2020 and 2025, they're a reliable clothing company. Print quality is good and shirts are durable, the only problem is the thin cotton... See more

Rated 5 out of 5 stars

It is just Umai! A wide range of choice for original designs while always true to its style and visual identity. No problems with ordering, delivery and wearing. Great quality overall!


Company details

  1. Clothing Store

Written by the company

Umai™ is an apparel company dedicated to creating the best clothing inspired by Japanese streetwear and anime.


Contact info

4.1

Great

TrustScore 4 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(188)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Umai is my favorite clothing store

Umai is my favorite clothing store, been a long time customer.
But recently it feels like they have been dropping in quality.
Can help but be a little bit disappointed when I order now a days.
Art is still amazing, but the actual quality in print seams way off.
Over all if you like there best sellers you can’t go wrong, had some of them for two years and they a still soft and no issues with the art.
Just be careful with there newer releases

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

Best Anime Clothing Vendor

This was the first online shop that I've purchased online from. These guys consistently put out great designs on good quality clothing. Their customer service is impeccable, and they will help you as best as they can and I truly appreciate them. I hope their shop stays up for years to come

September 21, 2023
Unprompted review
Rated 4 out of 5 stars

Very solid clothes overall 8.5/10

The clothes are very comfy and the designs are all amazing however, my small problem is that the prices are a little high at time BUT they have a lot of sales going on throughout the year which makes the clothes a lot more affordable which I appreciate so much.

November 20, 2023
Unprompted review
Rated 4 out of 5 stars

Great designs, clothes run a lil small so get a size up when ordering

Customer service from Barry is great. Efficient troubleshooting and very responsive.

I Liked the older designs, when there was a whole category for "001" specific designs. I liked the Wardens design and Current design specifically.
The hoodie for the Wardens ran a little smaller than expected, I got a medium and it's a tight fit. For reference I'm 5' 6" 115lbs. Would buy more of similar designs, but newer ones coming out aren't of the same theme I'm looking for.

May 3, 2023
Unprompted review
Rated 5 out of 5 stars

I have about 40 shirts from this…

I have about 40 shirts from this company more or less, the quality of the prints are really nice and the materials is thin but not weak and even after a year or so the prints have yet to flake after dozen of washes. It’s worth your time or at least to give them a try.

November 20, 2023
Unprompted review
Rated 4 out of 5 stars

Satisfactory, wish I could say great.

Customer support is extremely kind and responsive, and vouch highly for every experience I've had with them.
Umai has lovely clothing but in my opinion, the prints are somewhat... weak? I have a few shirts where they'd started to peel (after some time albeit) and it's unfortunate because I like those shirts. It just feels like I have to be too careful when washing them and it feels like a chore that I'd really not deal with. The t-shirts are always decent quality, but I wouldn't be able tell which type it is (for the most part) but I think this is more of a issue with communication. If I could, I think I would've rated a 3.5/5 Purely because of the print quality (They look fine, but like I said, feel somewhat fragile) and somewhat inconsistent shirt material.

November 15, 2023
Unprompted review
Rated 4 out of 5 stars

Umai is a pretty good clothing brand

Umai is a pretty good clothing brand. A lot of other reviews say something like "shady business practices" which I think is just false. They've been nothing but great business wise to me. The shirts are thin which I like, I love the way they feel and the print while not amazing quality is still pretty good, I've had some of the first shirts they ever sold still and when following washing instructions I have yet to see any major faults in the print. The Umai+ thing and prices though are what keep me from a 5 star. A subscription to buy some clothes is frankly stupid, and the % off is barely worth it. The price of usual clothes too is a little to expensive for me on the norm, I only buy from Umai when they're on sale/having a deal on some items. All in all though: Good shirts, Good business, Pricey.

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great stuff

Great reward program for members, great deals, high quality and beautiful products! I always get compliments when I rock Umai apparel

November 13, 2023
Unprompted review
Rated 4 out of 5 stars

Good quality clothes

Good quality clothes, many of the designs are very interesting and I enjoy them a lot. I wear my sweatshirt indoors most of the time. I would highly recommend the stickers, I don’t use them I just collect and I think their pretty nice if you can get them at a deal. Overall a cool place to get clothes but I just don’t shop that much, I’ll maybe get a shirt once a year.

November 20, 2023
Unprompted review
Rated 4 out of 5 stars

Great, thin shirts and designs

While others have reported otherwise, I find the shirts to have good quality prints, better then many other online shirt companies. The shirts are thin, which I personally love but I understand not everyone does and they really are overpriced without a BOGO sale. Several designs are also locked behind their club's paywall, which I have no interested in paying for and therefore don't buy as many shirts I otherwise would. Items always arrive as described and I'm happy with the 6 or so shirts I've gotten throughout the last year so 4 Stars.

September 1, 2023
Unprompted review
Rated 2 out of 5 stars

Disappointed

Let me start by saying, I wasn’t going to write a review because frankly I don’t have many good things to say. But after being pestered for months after my order and even unsubscribing from emails and still being asked to review I will share my thoughts.

Firstly, the designs are incredible. Truly great artwork and you can tell a lot of time and effort goes into each and every one. However, I was extremely disappointed by the fabric quality. I ordered 3 shirts all of which were inconsistent in quality and size. The best one I got was a heavyweight shirt but even then it doesn’t compare in the slightest to even the cheaper streetwear brands here in NZ. The print quality is also very average and unfortunately, it shows. The embroidery was the same if not a little better. It was well done but still had loose threads.

If you really like a design maybe try getting it in print/poster form but otherwise don’t bother with Umai until they increase the quality of their fabrics at least. Sorry to write such a negative review but this was my experience.

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

Umai clothing has some of the freshest…

Umai clothing has some of the freshest t-shirts and other staple outfit pieces. I love watching anime either with a friend or alone on my free time and I've grown to love the anime art style. The designers have done a great job combining their talents with tees that I'd love to fill my cart with. Tell your friends about them, you'll thank me!

February 27, 2023
Unprompted review
Rated 4 out of 5 stars

Very good clothing

Very good clothing company, they respond relatively quickly whether it be via email or Instagram. Clothing is decently priced, and the shirts don't feel cheap. I'm glad they are exploring with new and very different designs. But sometimes I wish they would stick to their original, earlier designs such as the ghastly shirts, Owl, Akia, Hazy. Or bring those similar designs back that really got umai started. I feel like they ventured away from that style and I would like to see them use it more while also continuing to drop new things.

November 20, 2023
Unprompted review
Rated 4 out of 5 stars

A great site for fans of anime

Everything I’ve ordered has been great quality. I’ve ordered multiple shirts, sweaters, phone cases, and even a mat that I use for my computer desk. No complaints so far and I always look forward to what comes out next not to mention around seasons where they have unique lines every time they come around. Sure there is FOMO for when something you like comes around and you can’t buy it and yeah they do have Umai+ to alleviate the issue, but how many brands have limited runs of a line and never resell them again or only come back every once in a while? At least with Umai+ you can earn store credit every month to get some free stuff as part of being a member, you essentially get the $10 back to use on the store anyway so it’s not so bad to get Umai+. And you get access to every limited run item to order at anytime, not saying you need to have Umai+ at all time because I know it would just be another subscription to add onto your list. But at least consider it every once in a while when shopping since you get free shipping and twenty percent off its kind of worth in my opinion for a few shirts, stickers, phone cases, etc. every once in a while.

November 20, 2023
Unprompted review
Rated 4 out of 5 stars

Great designs

Great designs, but the print quality needs serious improvement. Would rather pay a higher price and get a print that lasts!

December 15, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look