I registered with UCUK, signed the contract and did my bit. When it came to sending my client the timesheet, absolute crickets. No response for weeks on end, but just one employee saying they're... See more
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I've been with Umbrella Company UK for a year now, and I can confidently say that I highly recommend their services! Daniela, in particular, has been absolutely amazing. Her professionalism and guidan... See more
Company replied
Good company to work with definitely enjoyed working with them but the only thing they didn't do well was expenses issue. They somehow couldn't cover my expenses tax free despite the company I was... See more
Company replied
Daniela is a really patient and helpful Payroll Technician. She goes out her way to reslly understand any payroll issues and ensures she does her utmost best to provide a solution and answer to querie... See more
Company replied
Company details
Written by the company
Umbrella Company UK is a leading provider of umbrella payroll (PAYE) to contractors and freelancers in the UK. Please contact us if you have any questions about our service ☎ 01707 669023
Contact info
First Floor Offices, Suite G, 230 High Street,, EN6 5BL, Potters Bar , United Kingdom
- 01707 669023
- marketing@umbrellacompanyuk.co.uk
- umbrellacompanyuk.co.uk
4.1
Great
105 reviews
Hasn’t replied to negative reviews
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Statutory Maternity Pay
Right from the beginning when I first used Umbrella Company UK they were brilliant. Always happy to explain and I was never made to feel as though I was asking a silly question. However, I have recently notified the company that I am pregnant and would like my maternity leave to begin on the 20th of December this year (2024) and Daniela and Sarah Cardy could not have been more helpful. A process I thought was going to take a really long time with lots of back and forth, was made ever so simple by both. They sent me all the relevant information that was explained thoroughly and in a way for people to understand (unlike the GOV website!) and just like that, my maternity leave was registered, SMP applied for and payments scheduled with a full breakdown of payments and when they would be paid to me sent. I cannot thank you both enough for your help. I would highly recommend this company.
September 25, 2024
Unprompted review
Reply from Umbrella Company UK
Hi Georgia,
Thank you for taking the time to leave us such a fantastic review - we really appreciate it! It's great to hear that you are happy with the service and have received support and guidance from Daniela and Sarah to help you navigate and register for maternity leave and pay. I have passed your kind words on to Sarah and Daniela; they were delighted!
From everyone at Umbrella Company UK, we would like to wish you congratulations.
Kind regards,
Clare
Umbrella Company UK
Very fast and efficient service…
Very fast and efficient service onboarding me. could not have been any better!
September 4, 2024
Unprompted review
Reply from Umbrella Company UK
Hi Simon,
Thank you so much for taking the time to leave us a 5 star review. We are pleased to hear that you’ve received an excellent onboarding experience.
Kind regards,
Clare
Umbrella Company UK
It was so straightforward and easy to…
It was so straightforward and easy to work with Umbrella company👌
July 12, 2024
Unprompted review
Reply from Umbrella Company UK
Hi Zahra,
Thank you for leaving us a 5-star review and such fantastic feedback. We really appreciate it!
Kind regards,
Clare
Umbrella Company UK
Very easy to get set up with Umbrella…
Very easy to get set up with Umbrella Co UK and helpline service very quick and helpful. Good onboarding process
July 9, 2024
Unprompted review
Reply from Umbrella Company UK
Hi Steve,
Thank you for taking the time to leave Umbrella Company UK a 5-star review. I am delighted to hear that you have had a great experience since joining our service.
Kind regards,
Clare
Umbrella Company UK
Hello very good and nice customer…
Hello very good and nice customer service thanks very much
May 30, 2024
Unprompted review
Reply from Umbrella Company UK
Hi Nasir,
Thank you for taking the time to leave Umbrella Company UK a positive review. We are delighted that you are happy with the service.
Kind regards,
Clare
Umbrella Company UK
In actual fact most of the organization…
In actual fact most of the organization platforms are not user friendly unlike this one communication inter phase very strong and friendly
May 20, 2024
Unprompted review
Reply from Umbrella Company UK
Hi Seth,
Thank you for taking the time to leave Umbrella Company UK a 5 star review and such positive feedback.
Kind regards,
Clare
Umbrella Company UK
Friendly service makes working with…
Friendly service makes working with clients easy.
March 13, 2024
Unprompted review
Reply from Umbrella Company UK
Hi Soili,
Thank you for taking the time to leave us a fantastic review. We are delighted that you are happy with the service.
Kind regards,
Clare
Umbrella Company UK
Hugely impressed with the Umbrella…
Hugely impressed with the Umbrella Company UK. The agent was highly professional, knowledgeable and supportive in setting up my new business. It’s a great package, leaving me with peace of mind for me writhing from Tax to professional insurance. Especially as Im travelling globally over the next few months. Highly recommend.
February 22, 2024
Unprompted review
Reply from Umbrella Company UK
Hi Jonathan,
Thank you for taking the time to leave us a fantastic review. We are delighted that you are happy with the service and you have received the highest level of customer service which we strive to offer. I have passed your kind comments on to the team.
Kind regards,
Clare
Umbrella Company UK
Good with low fees
I was a contractor for over 3 years with UCUK.
The sign-up process and background checks are well structured and quick to complete. (It's still a lot obviously but as painless as I've seen it).
Fees are lower than average.
Payments are prompt.
Salary sacrifice is possible although a slightly higher fee applies.
Queries and problems are handled really well, by email or voice. I had a couple of unusual scenarios with they handled very neatly.
I don't like the name but who cares?
There's a checkered history in company house where they renamed themselves. Don't know why they didn't pick something better at that time.
The name can confuse employeers/agencies. "Umbrella Company UK", "Yes but which one?" .... its called "Umbrella Company UK"!
February 16, 2024
Unprompted review
Reply from Umbrella Company UK
Good afternoon,
Thank you for taking the time to leave us a 5-star review and such positive feedback. We set ourselves high-standards and it's great to hear that you are happy with the service you have received.
Kind regards,
Clare
Umbrella Company UK
The company’s customer service team are…
The company’s customer service team are so helpful. Further details are provided for a clear understanding of clients
February 13, 2024
Unprompted review
Reply from Umbrella Company UK
Hi Lois,
Thank you for taking the time to leave us a 5-star review. I am delighted to hear you've had a great experience with us.
Kind regards,
Clare
Umbrella Company UK
Really helpful
January 12, 2024
Unprompted review
Reply from Umbrella Company UK
Hi Muhammad,
Thank you for taking the time to leave Umbrella Company UK a 5-star review and positive feedback.
Kind regards,
Clare
Umbrella Company UK
Great Customer service
December 17, 2023
Unprompted review
Reply from Umbrella Company UK
Hi Esther,
Thank you for leaving Umbrella Company UK a positive review and such fantastic feedback.
Kind regards,
Clare
Umbrella Company UK
Nice and friendly staff
December 4, 2023
Unprompted review
Reply from Umbrella Company UK
Hi Alin,
Thank you for taking the time to leave Umbrella Company UK such a positive review. We really appreciate it!
Kind regards,
Clare
Umbrella Company UK
Kind, helpful and knowledgable
Mia in Customer Services was super-helpful and patient with my questions. With her advocacy the management agreed to waive their weekly fee due to my very part-time Speech Therapy position. Mia also gave me some advice about claiming expenses from my employer, and couldn't have been kinder.
August 4, 2023
Unprompted review
Reply from Umbrella Company UK
Hi Zoe,
Thank you for leaving us a 5-star review and such fantastic feedback. We really appreciate it!
Kind regards,
Clare
Umbrella Company UK
Straightforward and easy
Spoke to helpful staff about what they do and their process. I did my application online which was quick and straightforward. Received quick confirmation which was great. I would recommend using them again.
July 26, 2023
Unprompted review
Reply from Umbrella Company UK
Hi Pujaa,
Thank you for leaving Umbrella Company UK such a positive review. I am delighted to hear that you've had a great experience with us.
Kind regards,
Clare
Umbrella Company UK
Ashley Andrew was really thorough in…
Ashley Andrew was really thorough in answering my questions
September 18, 2022
Unprompted review
Reply from Umbrella Company UK
Good afternoon,
Thank you for leaving us a 4-star review and such positive feedback - it's greatly appreciated!
Kind regards,
Clare
Umbrella Company UK
Registering and umbrella information - excellent
My initial phone with Liam was exceptional. He provided a straight forward and informative understanding of the umbrella company service provided. All questions were answered satisfactory level. The onboarding e-portal was easy to use and navigate. Subsequent emails and advice have been helpful and point of contact.
June 29, 2023
Unprompted review
Reply from Umbrella Company UK
Hi Paul,
Thank you for taking the time to leave Umbrella Company UK a 5-star review. I am delighted to hear that you have had an excellent experience since joining our service. I have also passed your kind comments on to Liam, who was delighted.
Kind regards,
Clare
Umbrella Company UK
So far all is good
So far all is good, registration process was fairly straight forward. Friendly emails from staff explaining what I needed to do. Makes me wonder why I didn't go umbrella sooner
June 25, 2023
Unprompted review
Reply from Umbrella Company UK
Good morning,
Thank you for leaving us such a positive review - it's greatly appreciated!
Kind regards,
Clare
Umbrella Company UK
Everybody was handled well
May 10, 2023
Unprompted review
Reply from Umbrella Company UK
Hi George,
Thank you for leaving Umbrella Company UK a 5-star review and positive feedback.
Kind regards,
Clare
Umbrella Company UK
Great services
April 25, 2023
Unprompted review
Reply from Umbrella Company UK
Good morning,
Thank you for taking the time to leave Umbrella Company UK such positive feedback.
Kind regards,
Clare
Umbrella Company UK
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