This company go above and beyond with their customer service!! Having recently had an issue with a piece of of jewellery, I contacted them to see if they could help. I had an immediate response and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time buyer and as usual leary about purchasing feom a new vendor. But I was pleasantly suprised when I recieved my package. I love my bracelet with my childrens names on it and the anatomical he... See more
Company replied
I bought my daughter two bracelets after her stillbirth. When one broke a few months later, I contacted the team and received excellent customer service with real care and compassion. I highly recomme... See more
Company replied
I had a great experience with Luminessa. The bracelet I ordered arrived promptly from overseas. It takes a little longer but they provide the tracking details. The bracelet was exactly as describ... See more
Company replied
Company details
Written by the company
At Luminessa Jewelry, we believe that jewelry is more than just an accessory – it's a narrative of love, bonding, and cherished memories. Rooted deeply in the essence of family, our brand is dedicated to creating personalized pieces that are not just worn, but lived in and loved. Our collection, crafted with meticulous care and attention to detail, is designed to cater to every family member. From dainty bracelets for the little ones to elegant pieces for parents and grandparents, our jewelry is as unique as the individuals who wear it. We understand that every family's story is different, which is why we offer customizable options to perfectly capture your family's unique journey. Gifting with Un Bracelet goes beyond the exchange of presents. It's about giving a piece of your heart, a symbol of unspoken words, and a token of timeless affection. Whether it’s a birthday, an anniversary, or just a simple 'thinking of you' moment, our pieces are crafted to make every occasion more meaningful.u
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- help@luminessajewelry.com
- unbracelet.com
4.3
Excellent
473 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Men’s black engraved bracelet …
I bought a bracelet for my partner for Christmas, he absolutely loved it, I had all 6 children’s names engraved on it, delivery was fast and the quality was excellent
December 23, 2024
Unprompted review
Reply from Luminessa Jewelry
Hi! Thank you so much for sharing your experience with us! We’re thrilled to hear that your partner loved the bracelet and that it holds special meaning with the engravings 🤩
We truly appreciate your support and hope to create more memorable pieces for you in the future!
Lovely bracelet, good customer service
Lovely bracelet and the customer service has been brilliant as I wanted to order an additional charm, they got back to me straight away! Fab company will order again
January 2, 2025
Unprompted review
Reply from Luminessa Jewelry
Hi Jodie,
Thank you for your lovely feedback! Your kind words mean so much to us, and we’re delighted to have you as a happy customer.
We look forward to your next order and are here to help whenever you need us. 💕
Warm regards.
5 star all round
Fantastic customer service and great quality on the bracket I ordered.
Will deffo be ordering again
January 3, 2025
Unprompted review
Reply from Luminessa Jewelry
Dear Ailey,
Thank you for your wonderful review! We’re thrilled that you loved the quality of your bracelet and appreciated our customer service. Your support means so much to us, and we’re excited to know you’ll be ordering again!
We can’t wait to assist you with your next purchase. Thank you for choosing us! 💕
Warm regards.
Bad customer service
When I made the purchase I didn't realise there were options on the size of bracelet as it defaults to the smallest size. The bracelet arrived and the sizing is wrong. The quality is nice and therefore I just wanted to send it back and get the next size up. I checked on the website and there's no difference in price. The personalisation of the item is also easily removed. I sent them an email and after a delayed response they said they could not exchange the bracelet and I would need to pay for a new one if I wanted the next size. I'm extremely disappointed with the service. It was supposed to be a special gift (which didn't arrive before Christmas, even though it said it should have). Again, the quality seems good but the service isn't what you would expect
January 8, 2025
Unprompted review
Reply from Luminessa Jewelry
Dear Helen,
We’re truly sorry for the experience you’ve had and fully understand your frustration. Please know that we’re committed to resolving this and ensuring your satisfaction.
Your patience and feedback mean a lot to us, and we’re grateful for both😊
Best regards.
Fast efficient service
Fast efficient service. Great product my husband loved it
January 6, 2025
Unprompted review
Reply from Luminessa Jewelry
Dear Loraine,
Thank you for your feedback! We're so pleased to hear that you were happy with our service and that your husband loved his bracelet. Your satisfaction is our priority and we hope to continue exceeding your expectations in the future! 🥰
Men's bracelet
Placed a recent Christmas gift order and received it with a small issue, however was dealt with very promptly and professionally by customer service via email. Was very happy with the outcome. Would definitely purchase again.
December 27, 2024
Unprompted review
Reply from Luminessa Jewelry
Dear Tina,
Thank you for sharing your experience! We strive to provide excellent service, and your feedback lets us know we are on the right track.
Looking forward to serving you again!
Good quality
The quality is very good my husband loves it. Just the delivery time let's them it down
December 9, 2024
Unprompted review
Reply from Luminessa Jewelry
Hi Loraine,
Thank you for your kind words! We're thrilled to hear that your husband loves the bracelet and that you're happy with the quality. We sincerely apologize for the delay in delivery, and we understand how frustrating that can be. We’ve already emailed you to apologize for the inconvenience and to offer ways to make it up to you.
Looking forward to hearing fro you !
This bracelet is absolutely beautiful…
This bracelet is absolutely beautiful and my husband shows it off every opportunity he gets. It has all eight of our grandchildren‘s names on it. In addition, the customer service is absolutely exceptional.
Do not hesitate to buy from this company.
December 30, 2024
Unprompted review
Reply from Luminessa Jewelry
Hi Lisa,
Thank you so much for your kind words! We're thrilled to hear that your husband loves the bracelet and that you're happy with our service 🥰
We appreciate you taking the time to share your experience and hope to serve you again in the future!
The bracelet material seemed cheaper…
The bracelet material seemed cheaper than shown. The standard size came smaller than advertised and did not fit. Customer service did not help.
December 27, 2024
Unprompted review
Reply from Luminessa Jewelry
Hi Jenny,
Thank you for sharing your concerns. We’re truly sorry to hear that the bracelet did not meet your expectations. To help resolve this for you, could you please provide us with your order number? We will look into the issue and ensure your satisfaction.
We look forward to hearing from you and assisting you further.
Best regards.
I purchased the bracelet for my husband…
I purchased the bracelet for my husband as a Christmas gift. He loves it and so I do. I will be getting another one.
November 20, 2024
Unprompted review
Reply from Luminessa Jewelry
Hi Martha,
Thank you so much for your kind words! We’re thrilled to hear that your husband loves the bracelet, and we’re delighted that it was a perfect Christmas gift. We can’t wait for you to get another one! Feel free to reach out if you need any assistance. 😊
Great customer service
Great customer service. Very responsive and willing to help. We got the men’s name bracelet and it’s wonderful! My hubby was very happy.
December 24, 2024
Unprompted review
Reply from Luminessa Jewelry
Dear Melly,
Thank you for sharing your experience! We’re so happy that you’re satisfied with the bracelet and our customer service. It’s great to hear that your husband was pleased too! We’re always here to help, so don’t hesitate to reach out for anything you may need. 😊
Reply from Luminessa Jewelry
Hi Kay,
Thank you for your lovely feedback! We’re so happy to hear that you love the bracelet. It’s always wonderful to know that our products bring joy to our customers. If you ever need anything else, we’re here to assist! 💖
The review on this company is a 100% fraud
The review on this company is a 100% fraud. The product in the company site are counterfeits to what is being delivered with no return process on the site. The return policy is a fraud as none exists to return purchased item. I purchased products which at delivery are inferior and fake from what is described or seen on the website. Do not be a victim.
December 19, 2024
Unprompted review
Reply from Luminessa Jewelry
Dear Adewale,
We are truly sorry for the inconvenience. We have already emailed you to inform you that your order is on the way and should arrive soon. We deeply apologize for any confusion caused, and we want to assure you that this was not intentional. We are committed to resolving this matter and providing you with the best possible service !
Thank you for your understanding.
Customer service at Luminessa is…
Customer service at Luminessa is absolutely outstanding. Not one time did I get a push back from anyone that I spoke to about my issue. I absolutely will be spending more money with this company.
December 6, 2024
Unprompted review
Reply from Luminessa Jewelry
Dear Lisa,
Thank you so much for your wonderful review! Your kind words truly made our day! We’re incredibly grateful for your support and can’t wait to assist you again in the future. Wishing you a Merry Christmas filled with joy and happiness! 🎄✨
We’re so glad to have customers like you! 💕
Beautiful Jewellery
Very easy ordering process, fast delivery and the parcel arrived in perfect condition. The bracelet itself is beautiful and I can’t wait to gift it to my husband.
December 18, 2024
Unprompted review
Reply from Luminessa Jewelry
Jacqui ! Thank you so much for your kind words! We're thrilled to hear that you're happy with the ordering process, delivery, and the bracelet itself. We’re sure your husband will love it! If you need anything else, don’t hesitate to reach out. Enjoy your gift-giving! 😊
I have ordered twice from Luminessa and…
I have ordered twice from Luminessa and both times it was the same necklace which they get done beautifully. The quality is wonderful too. The gold vertical bar necklace feels a good weight, not flimsy and light so a great bargain for the price!
December 16, 2024
Unprompted review
Reply from Luminessa Jewelry
Thank you so much for your awesome review! We're so happy to hear that you are satisfied with your purchase. Can't wait to have the pleasure of serving you again soon! 🥰
Ordered a few times from this company…
Ordered a few times from this company ,such lovely quality items that are great value for money and great customer support !
December 16, 2024
Unprompted review
Reply from Luminessa Jewelry
Dear Mara,
Thank you for your amazing feedback! 🤩
Your support means a lot to us, and we’re excited to have you as a repeat customer. We look forward to your next order!
Warm regards.
Love the bracelet!
Beautiful bracelet, kind and helpful service as well!! I’d definitely recommend these bracelets and this company!
December 3, 2024
Unprompted review
Reply from Luminessa Jewelry
Dear Heather,
Thank you so much for your wonderful review! 🤩✨
We’re thrilled to hear that you love the bracelet and had a positive experience with our service. Your recommendation means a lot to us! If you need anything else, don’t hesitate to reach out !
Order Confirm
Order Confirm - Quick response with full information.
November 25, 2024
Unprompted review
Reply from Luminessa Jewelry
Dear Ruthie,
Thank you so much for your feedback! 🌟 It truly motivates us to keep doing our best. If you ever need assistance again, feel free to reach out, we're here to help! 😊
We were pleasantly surprised at the…
We were pleasantly surprised at the quality of the work on our bracelet! We will definitely be ordering more again soon!! 5 stars actoss the board!!⭐⭐⭐⭐⭐
November 14, 2024
Unprompted review
Reply from Luminessa Jewelry
Hi Meliza ! Thank you so much for the amazing review and for awarding us five stars! 🌟 We're delighted to know that the bracelet surpassed your expectations.
We can’t wait to serve you again soon! 🤩
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.