Uncle Buck Finance LLPReviews 

1,697
TrustScore 2 out of 5

1.8

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Rated 3 out of 5 stars

To be fair, this company do explain the terms and fees of the loan before you except the terms,and in the agreement it do state that this is an expensive and should be used as a short term loan... See more

Rated 1 out of 5 stars

Absolute clowns I've had and paid off 3 loans now one early to save interest. I ring up today to get a loan and I'm told I'm being rejected because I get paid weekly utter rubbish. The website brings... See more

Rated 1 out of 5 stars

Abysmal customer service Apparently £5K gambling, defaults, 8 other pay day loans and 3 credit cards at max - is not enough to point towards the loans being unaffordable - genuinely gobsmacked.... See more

Company replied

Rated 2 out of 5 stars

First time using this company. The reason I gave 2 stars; payments due to be collected on set day - pay day; however, my wages don’t hit my bank account until 10.30 a.m. The harassment was awful. Happ... See more

Company replied

Company details

  1. Non-Bank Financial Service

Information provided by various external sources

Uncle Buck Finance LLP is one of the UK's leading short term payday loan providers. We are a direct lender with a fully operational UK customer service team providing small sum, short term instalment payday loans to cover life's unexpected emergencies. Apply online at a time that suits you! Uncle Buck has been providing online short term cash loans since 2004 and during this time our product offering has evolved to meet our customers’ needs. Our unsecured loans are designed to meet emergency cash flow needs and our aim is to provide a straightforward solution to these needs with a simple online application process and same day loan funding for approved applications.


Contact info

1.8

Poor

TrustScore 2 out of 5

2K reviews

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No history of asking for reviews

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1.8

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(1,697)

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Rated 1 out of 5 stars

rude

you'd be better borrowing money somewhere else

March 5, 2019
Unprompted review
Uncle Buck Finance LLP logo

Reply from Uncle Buck Finance LLP

Hi John

I am sorry that you have had cause to complain. Please can you supply your contact details so that we can try and resolve your complaint. Alternatively please contact us on 01959543400 option 4 or e-mail customerrelations@unclebuck.co.uk and we will be more than happy to take your complaint forward.

Kind Regards

Julie McGachan, Customer Relations Manager

Rated 5 out of 5 stars

Excellent

Excellent, quick and no hassle.
Thank you very much for your great service

March 4, 2019
Unprompted review
Uncle Buck Finance LLP logo

Reply from Uncle Buck Finance LLP

Hi Claire

Thank you for taking the time to leave your feedback. We are so pleased that you found this service quick and easy to use.

Kind Regards
UncleBuck

Rated 5 out of 5 stars

Excellent and quick

Excellent and quick. I'm very happy. Thank you very much.

March 2, 2019
Unprompted review
Uncle Buck Finance LLP logo

Reply from Uncle Buck Finance LLP

Hi

Thank you for taking the time to leave your comments we are so please we could assist.

Kind Regards

UncleBuck

Rated 1 out of 5 stars

Irresponsible Dishonest Lender

I asked them to cancel my Loan Application but this request was ignored and the money was still paid into my account. Then I left negative reviews/feedback on their website and on their Facebook page but neither was published and it makes me wonder where all the negative comments are and whether all the positive ones are actually real which I very much doubt. They are definitely not to be trusted. I am very angry and unhappy with their conduct.

March 1, 2019
Unprompted review
Uncle Buck Finance LLP logo

Reply from Uncle Buck Finance LLP

Dear Mr Dion

I am sorry that you feel that your request was ignored. I have requested that a member of my Customer Relations department call you to resolve the situation. In regards to the positive comments I can confirm that these are all genuine and Trustpilot do publish both negative and positive comments.

Kind Regards

Julie McGachan Customer Relations Manager

Rated 5 out of 5 stars

UncleBuck Finance are Excellent

Very easy to set up Straightforward and Unclebuck Finance give you a 3 day advanced email to remind you their funds are due Very Good idea Interest Rates may be high but arn't they all on short term loans.

February 27, 2019
Unprompted review
Uncle Buck Finance LLP logo

Reply from Uncle Buck Finance LLP

Hello Ian

Thank you for taking the time to leave this review, we are so glad that you like our reminders, hope they continue to assist.

Kind Regards
Uncle Buck

Rated 1 out of 5 stars

Plague you with emails and then when…

Plague you with emails and then when you really need help they tell you to b****r off. Not impressed. Will not try to use again and would advise everyone to steer clear

February 20, 2019
Unprompted review
Uncle Buck Finance LLP logo

Reply from Uncle Buck Finance LLP

Dear Mr Baker

I am sorry to hear that you are not happy with our service. Please can you contact our Customer Relations department on 01959 543400 option 4 or customerrelations@unclebuck.co.uk with your reference number and we will investigate your complaint.

Kind Regards
Julie McGachan
Customer Relations Manager

Rated 5 out of 5 stars

Excellent

Fab service even when I had an issue

February 18, 2019
Unprompted review
Uncle Buck Finance LLP logo

Reply from Uncle Buck Finance LLP

Hi Clare

Thanks for your review, we are glad we could assist.

Kind Regards
Uncle Buck

Rated 5 out of 5 stars

Thank you

Thank you, uncle buck. specific mention for Tendai the uncle buck sales rep.

Who called me straight back & knew
Exactly what he was doing
and how to approach a sales call.

No messing about they know the right amount to lend you over the right time frame for the right price.

February 17, 2019
Unprompted review
Uncle Buck Finance LLP logo

Reply from Uncle Buck Finance LLP

Hi Ollie

Thank you for your review and the special mention we will certainly feed this back.

Kind Regards

Uncle Buck

Rated 5 out of 5 stars

Uncle buck was there for me when I…

Uncle buck was there for me when I needed them and I will use them again keep up the good work

February 8, 2019
Unprompted review
Uncle Buck Finance LLP logo

Reply from Uncle Buck Finance LLP

Hi Garry

Thank you for your review. Glad that we could assist you.

Kind Regards
Uncle Buck

Rated 4 out of 5 stars

Easy application process and fast.....

Easy application process and fast payouts, interest rates are higher but as expected for this type of borrowing, have had no issues with the company

February 4, 2019
Unprompted review
Uncle Buck Finance LLP logo

Reply from Uncle Buck Finance LLP

Hi Clare

Thank you for taking the time to leave your review. We are very pleased that we could assist you.

Kind Regards

UncleBuck

Rated 1 out of 5 stars

Poor service, no resolution, poor company - DONT USE

Didn't even bother to respond to my complaint within the 8 week time scale - has now had to be forwarded onto the OMBUDSMAN!! This company is very obstructive and doesn't care about you - Read a lot of 5* reviews which look very FAKE

February 4, 2019
Unprompted review
Uncle Buck Finance LLP logo

Reply from Uncle Buck Finance LLP

Dear Mr Jennings

I am sorry that you have had cause to complain and that you have not yet received a final response. I can confirm that your complaint was acknowledged on the 18th December and a 4 week holding e-mail was sent on the 17th January. I understand that you have spoken with the Customer Relations Team today who have advised that you will received your final response today, which is within the 8 week time frame. I apologise that it has taken us the full 8 weeks to investigate your complaint.

I do understand your frustration, but I can confirm that the 5 star reviews are all genuine customers who are happy with our service. If I can be of any further assistance please do not hesitate to contact me.

Kind Regards

Julie McGachan
Customer Relations Manager
UncleBuck LLP

Rated 5 out of 5 stars

No problems at all with Uncle buck

No problems at all with Uncle buck. Easy to use, very helpful staff and totally up front about everything. Paid loan early and reduced the amount of interest I had to pay, happy days

January 31, 2019
Unprompted review
Uncle Buck Finance LLP logo

Reply from Uncle Buck Finance LLP

Hello Leslie

Thank you for taking the time to leave your review, we are so pleased that you found our staff helpful and that we could assist you.

Kind Regards

Unclebuck

Rated 1 out of 5 stars

My experience from working at UB.

I was going to lay this off but since hearing further colleagues stresses I have to state Uncle Buck has got to be THE worst place I have worked. The staff are quite frankly treated like dirt, there is no trust from management at all.
Since the business has increased staff-wise there is no support system in place for staff members for Doctors/mental health appts. Management are all over the place.

Whilst working at Uncle Buck, my personal information regarding probation and other personal data was shared with the entire Collections department. Although this was an accident from a manager’s side- absolutely nothing was done. I was brought into a meeting and interrogated by members of management and HR about something that wasn’t even my fault. I was told to stop taking feedback so personally.

- They refused to provide us with our full statutory holidays.

- Staff are made to work 9+ hour shifts and we’re only given a 20 minute break- maybe the odd 5-10 minute extra break if the Operations ‘Manager’ is in a good mood.

-Since leaving in late December, 5 members of staff have resigned or been let go due to the companies’ misleading values.

There are many many more things to say, however at least now I’ve said my peace and stood up for what is right!

Bullies Bullies Bullies! Ye know who ye are!

I feel sorry for UB staff, they are all lovely and take on anything that is asked of them without question. It’s just a shame the ones who are left cannot speak up for themselves who were in similar positions to the rest of us. As for the top man, I would advise you to thoroughly investigate people you actually put in charge and who represent Uncle Buck. Complete joke.

January 31, 2019
Unprompted review
Rated 4 out of 5 stars

Great treatment from Tracey (5 STARS)…

Great treatment from Tracey (5 STARS) who was very helpful and supportive. Overall was hassled 30 days in a row when couldn't make a payment - overall would ask them to change their policy of harassment of genuine customers who for certain circumstances can't always pay on time, but extremely happy with Tracey.

January 31, 2019
Unprompted review
Rated 5 out of 5 stars

top Company

Brilliant company friendly staff have used uncle buck a few times and would recommend thanks uncle buck

January 31, 2019
Unprompted review
Rated 2 out of 5 stars

The problem with this type of loan are…

The problem with this type of loan are all the charges are at the beginning. If you pay your loan early they already have the bulk of the interest.

Think very carefully before taking out a loan with this company.

January 28, 2019
Unprompted review
Uncle Buck Finance LLP logo

Reply from Uncle Buck Finance LLP

Dear Mr Hodgins

I am sorry that you are not happy with our product. We do supply details of the total cost of credit before you sign the application, this to ensure that you fully understand how much you will pay in interest. If you do repay early we re-calculate the loan so that you only pay interest for the duration of the loan. If you would like more details please call us on 01959543400 and we will be happy to discuss the matter further.

Kind Regards
Uncle Buck

Rated 5 out of 5 stars

Brilliant service was also able to pay…

Brilliant service was also able to pay early saving me money easy to get through to ask questions lovely team they have working there one of the best ever used would recond great service thanks again uncle buck

January 28, 2019
Unprompted review
Uncle Buck Finance LLP logo

Reply from Uncle Buck Finance LLP

Hi Paul

Thanks for taking the time to leave this review. Here at Uncle Buck we strive for exceptional customer service and I am pleased that you experienced this.

Kind Regards
Uncle Buck.

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