To be fair, this company do explain the terms and fees of the loan before you except the terms,and in the agreement it do state that this is an expensive and should be used as a short term loan... See more
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See what reviewers are saying
Absolute clowns I've had and paid off 3 loans now one early to save interest. I ring up today to get a loan and I'm told I'm being rejected because I get paid weekly utter rubbish. The website brings... See more
Abysmal customer service Apparently £5K gambling, defaults, 8 other pay day loans and 3 credit cards at max - is not enough to point towards the loans being unaffordable - genuinely gobsmacked.... See more
Company replied
First time using this company. The reason I gave 2 stars; payments due to be collected on set day - pay day; however, my wages don’t hit my bank account until 10.30 a.m. The harassment was awful. Happ... See more
Company replied
Company details
Information provided by various external sources
Uncle Buck Finance LLP is one of the UK's leading short term payday loan providers. We are a direct lender with a fully operational UK customer service team providing small sum, short term instalment payday loans to cover life's unexpected emergencies. Apply online at a time that suits you! Uncle Buck has been providing online short term cash loans since 2004 and during this time our product offering has evolved to meet our customers’ needs. Our unsecured loans are designed to meet emergency cash flow needs and our aim is to provide a straightforward solution to these needs with a simple online application process and same day loan funding for approved applications.
Contact info
Riverbridge House, Anchor Boulevard, Crossways Business Park, DA2 6SL, Kent, United Kingdom
- 01959-543-400
- info@unclebuck.tv
- unclebuck.co.uk
1.8
Poor
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Rude and Obnoxious
I stupidly took a couple of loans out from this company in the past. I couldn't afford to repay one of my loans and was hounded by Debt Collectors for months however I eventually managed to pay it back.
I realised that I may have had a case in relation to an Irresponsible lending complaint and sent this off to Uncle Buck, their response was along the lines of "you should have known you couldn't pay back", they accused me of fabricating my application and tried to refer me to a Gambling Addiction site!
Anyway, my complaint has been passed to the Financial Ombudsman service to deal with so it will be interesting to see what their findings are.
December 4, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Colin
I am sorry to hear that you are unhappy with our final response letter. In this letter we invited you to call to discuss our outcome as we had not been able to make contact with you.
We have given you details of services that can assist based on information or evidence that you have supplied and as a way of offering help. We have not accused you of fabricating your application and I am sorry if this is how the final response read.
We will co-operate fully with any request from the Financial Ombudsman Service.
Kind Regards
Julie McGachan
Customer Relations Manager
I have an ongoing complaint with Uncle…
I have an ongoing complaint with Uncle Buck yet some bully external company keeps calling me and demanding money. I've had to pay money to them over the last 2 months even though I can't afford to. FOS has said whilst there is an ongoing complaint I shouldn't be required to pay anything and there should be a hold on the account until a resolution is offered. Uncle Buck please contact this company and arrange for them to stop chasing for money until you have made a decision on the complaint. They should also refund the money taken since the complaint was raised until a resolution is reached. You didn't uphold my wife's complaint yet when she took this to FOS they upheld and you were required to pay her some money back. Please review my complaint ASAP or I will have no option to also go to FOS.
December 3, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Mr Beurskens
Thank you for taking the time to leave your review. I am sorry that you are unhappy that a 3rd party company is chasing you for outstanding payments whilst your complaint is investigated. We sold your debit to a 3rd party as we had not received payments on your account and you had not engaged with us to arrange a repayment plan. As we no longer own this debt we have no control over the company contacting you for funds. We will advise them of the situation but as previously mentioned we can not stop them taking debt collection activity. Your complaint is still under investigation and once this is concluded we will send you our final response.
If you would like to discuss this further then please contact our Customer Relations department on 01959543400 option 4 or alternatively e-mail customerrelations@unclebuck.co.uk.
Kind Regards
Julie McGachan
Customer Relations Manager
Helped me out when I needed it
Helped me out when I needed it. So helpful and when I missed a payment due to personal reasons they arranged to spread my missed payment over the rest of my payments. Thank you uncle buck will definitely use and recommend again.
November 29, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Debe
Thank you very much for taking the time to leave your review. I am so very glad that we could assist, if we can be of any further assistance please do not hesitate to contact us.
Kind Regards
Uncle Buck
Just admit you were wrong. You're not losing anything.
You have now received a response from the FOS and the second adjudicator agrees with the first adjudicator that you need to repay the interest plus 8%. This has been going on too long. Your reviews are getting worse each day. Something is wrong and you cannot describe yourself as a reputable lender. Get your claims in quickly. This company is in denial.
November 24, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Andrew
I am sorry to hear that you are unhappy with the delay in receiving your response.
You maybe aware that both a customer and the business have the right under FCA regulations to challenge an adjudicators decision and ask for an Ombudsman to review. This is something that we have done supplying additional information. Once we receive the Ombudsman’s decision we will then contact you accordingly.
If you would like to discuss the matter in the interim, then please call on 01959543400 option 4 or e-mail customerrelations@unclebuck.co.uk. Alternatively you can refer to the FOS.
Kind Regards
Julie McGachan
Customer Relations Manager
Poor service
Poor service, did not upheld.complaint gave 2 loans within weeks of each other and felt they did proper checks. I.totally disagree and I will be escalating my complaint further to the FOS. I still owe £450 its a bit silly really by what i feel UB not taking responsibility will cost them £550 when escalate my case.
November 22, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Emma
I am sorry that you remain dissatisfied with the response to your complaint. I am happy to review this complaint if you can supply the reference number along with any supporting evidence.
Please e-mail customerrelations@unclebuck.co.uk or call 01959543400 option 4.
Kind Regards
Julie McGachan
Customer Relations Manager
Loan shark scam
Loan shark scam, don't use, avoid.High interest of nearly 300%
No check, work or credit history is done. Changed my phone and didn't realise loan has not been paid. No letter received, only found out emails from collection agencies on spam folder!
November 18, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Mark
I am sorry to hear of your dissatisfaction, we will be happy to investigate further but would need a reference number, full name, date of birth.
At application stage and on the loan agreement we are very transparent on how much any loan will cost, the interest rates and monthly repayments. This then allows a customer to make an informed decision. We then send by e-mail details of when each payment is due, along with reminders. When a payment is missed we do text, call and e-mail. As an online lender we do not send letters.
As previously mentioned please send your details to customerrelations@unclebuck.co.uk or call 01959543400 option 4.
Kind Regards
Julie McGachan
Customer Relations Manager
Sold my debt twice AVOID! Crooks.
Sold my debt twice, and reported the incorrect amount to the second company that is ILLEGAL! Interest rates are ridiculous avoid at all costs, I only got a loan here as I was desperate.
They are corrupt and now i’m In debt they are trying to take more money from me!?
November 16, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Jessica
I am sorry to hear that you are dissatisfied with the service you have received. Please can you supply your refence number and date of birth and I will be happy to investigate your complaint. We would only sell your debt after all attempts to set up an affordable repayment plan had been exhausted or a customer made no attempts to engage with us.
At application stage and on the loan agreement we are very transparent on how much any loan will cost, the interest rates and monthly repayments. This then allows a customer to make an informed decision.
As previously mentioned please send your details to customerrelations@unclebuck.co.uk or call 01959543400 option 4 and one of the team with investigate your complaint.
Kind Regards
Julie McGachan
Customer Relations Manager
Thumbs Up
Great customer service. They gave me another chance to prove myself.
Thank you
November 13, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Karrine
Thank you vey much for taking the time to leave your review. We are so pleased that we could assist.
Kind Regards
Uncle Buck
Had an FOS adjudicator agree that my…
Had an FOS adjudicator agree that my unaffordable lending complaint should be upheld and I should be refunded £900 approx. Uncle Buck offered £79.
Awful company preying on those in trouble. Stay away.
November 7, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Paula
I am sorry to hear that you are dissatisfied with the service you have received.
I can assure you that we do not prey on anyone in trouble and will review all details that a customer submits to us to ensure that we lend responsibly.
A customer has the right to refer their case to the Financial Ombudsman Service if they are not happy with our final response. We will then fully co-operate with FOS.
If you would like any further details please e-mail customerrelations@unclebuck.co.uk or call 01959543400 option 4 and one of the team will be happy to assist.
Kind Regards
Julie McGachan
Customer Relations Manager
Been try for month for help with my…
Been try for month for help with my account as I lost my job now going to move back to Slovakia. So tried to get some help to payit they told me they wouldn’t give me a settlement figure. I have been told that they should have frozen my interest the day I told them I couldn’t afford to pay them back. They didn’t they just kept putting charges on. Very unhelpful. Very rude also. Then they stopped email me. Don’t use please
November 7, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Alexander
I am sorry to hear that you are dissatisfied with the service you have received.
I can see from the notes on your account that we have been communicating via e-mail and have assisted you with a payment plan.
If you would like any further details please e-mail customerrelations@unclebuck.co.uk or call 01959543400 option 4 and one of the team will be happy to assist.
Kind Regards
Julie McGachan
Customer Relations Manager
Poor service
Poor service. Incorrect advice given by 2 members of staff. Unable to correct their mistakes. Appalling. Would not recommend got what i needed elsewhere with no issues at all.
November 6, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Vicki
I am sorry to hear that you are dissatisfied with the service you have received.
So that my team can investigate your complaint please advice of your reference number, date of birth and address to e-mail customerrelations@unclebuck.co.uk or call 01959543400 option 4 and one of the team will be happy to assist.
Kind Regards
Julie McGachan
Customer Relations Manager
Worst loan company in "UK !!
Worst loan company in "UK !!!
High interest rate !!! Rude Team
November 1, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Dissatisfied customer
I am sorry to hear that you are dissatisfied with the service you have received.
At application stage and on the loan agreement we are very transparent on how much any loan will cost, the interest rates and monthly repayments. This then allows a customer to make an informed decision.
If you would like to discuss this matter then please contact our Customer Relations team on 01959543400 option 4 or customerrelations@unclebuck.co.uk.
Kind Regards
Julie McGachan
Customer Relations Manager
Debt ruins lives.
Yet another rip off merchant profiting on the poor and desperate. There is no real reason why you should ever take out one of their ridiculously high interest loans. Stop and think about what you're doing, take courage to speak with your loved ones before they strip you of your hard earned money. Just remember, someone is making a fortune whilst you fall apart.
These loan sharks should all be banned and stripped of any profits!
October 29, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Gavin
Thank you for taking the time to leave your review.
I can assure you that we exercise responsible lending and would never rip off anyone, let alone someone who is desperate or vulnerable.
We have invested in technology to do background checks on creditworthiness, employment and income. We also rely on customer information supplied on the application.
At application stage and on the loan agreement we are very transparent on how much any loan will cost, the interest rates and monthly repayments. This then allows a customer to make an informed decision. We then send by e-mail details of when each payment is due, along with reminders.
There is lots of information on our website advising that our loans are for short term use only and shouldn't be used to manage existing debt. There is also a section covering charges etc along with a comprehensive page on the risks and benefits of our loans.
I agree that customers should speak to family or friends especially if they are experiencing debt issues to try and find help and support, we also supply details of companies who will assist for free.
If you would like more information on our loans please visit our website.
Julie McGachan
Customer Relations Manager
Really poor service i filled in the…
Really poor service i filled in the form online loan waa provisionally agreed and then i had to call them baxk to.go through my expenditure and they declined the loan really bad service
October 28, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Sarah
I am sorry that we were unable to assist you on this particular occasion.
At Uncle Buck we ensure that we lend responsibly, and we may provisionally approve a customer however when we talk to a customer or do further checks, we may find that the loan is unaffordable.
I do hope that this helps explain the situation, however if you would like further information please contact us on 01959543400.
Kind Regards
Julie McGachan
Customer Relations Manager
Very excellent lender thank you for ur…
Very excellent lender thank you for ur help uncle back
October 25, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Hi Samiel
Thank you for taking the time to leave your review. I am glad that we could assist and that you found the service excellent.
Kind Regards
Uncle Buck
Sent a letter of complaint No Reply
Sent a letter of complaint but they have not replied in the statutory 8 week deadline. Avoid this company at all costs
October 24, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Mr Meigh
I am sorry that we did not receive your original complaint. When you made us aware of this on Friday we dealt with the complaint immediately and I understand that you are in contact with one of our customer service advisors.
Kind Regards
Julie McGachan
Terrible company..
Terrible company... i was in a lot of trouble with payday loan companies and short term lenders. One loan taken to pay another - multiple loans at same time.. priority bills not paid - many many sleepless nights.
I Complained that this loan was miss sold and i have received a general template reply accepting no responsibility from uncle buck!!
I am disgusted at their reply!!
Off to Ombudsman next i suppose seeing as they accept no responsibility for their actions.
October 23, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Matt
Thank you for your feedback. Please can you contact me with your reference number so that I can investigate the matter further, e-mail customerrelations@unclebuck.co.uk or call 01959543400 option 4.
Kind Regards
Julie McGachan
Customer Relations Manager
Lovely company
Lovely company. Excellent staff. So concerned that you won't get in debt. Lovely lady I've just spoken to. Credit to the company.
October 19, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Karen
Thank you very much for your feedback. I will ensure that this is passed to the member of staff you spoke to. As a responsible lender we want to ensure that you can afford the loan and know exactly how much it will cost. So glad that we could help.
Kind Regards
Uncle Buck
Reply to uncle Buck
Reply to uncle Buck. You have lied yet again. Ross did NOT realise his mistake. I pointed it out to him!!! Also it was me who contacted him. I can prove that as you seem to need proof of EVERYTHING. (Please get your facts right before responding on here) He then panicked and quickly created a negative response as fast as he could. What a surprise! Despite me being ill had a stroke and vulnerable this disgusting company charged me £80+ interest.
I have asked repeatedly for Chief Executive's details to put this in the press but of course they are too scared to provide it. Disgraceful. Avoid at all costs. Also check your spelling before replying on here
Full of spelling mistakes!!
October 18, 2019
Unprompted review
Clearly states on website weekly…
Clearly states on website weekly payments can be made. I was told on the phone that weekly payments are not in Thier criteria??... Why have it on your website stating weekly payments accepted?!
October 15, 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Mr Forster
Thank you for your feedback. We add all pay frequencies on our website to ensure that we gain a true reflection of a customer's circumstances. This allows us to make an informed lending decision. I am sorry that we could not assist you on this occasion, however we do review our lending criteria on a regular basis.
Kind Regards
Julie McGachan
Customer Relations Manager
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